Can’t connect to Wi-Fi on an android phone? Here’s the fix.

If you’re having problems connecting or staying connected to wireless internet on your Android Smartphone you’re not alone. Lucky for you there are some things you can do to get it to work correctly.

As you probably know, you’ll want to get your wireless internet connection working on your cell phone again so that you’re not using data from your wireless provider. Wi-Fi is the way to go if you have access to it. It’s usually faster and certainly more affordable. Going over your data plan on your Smartphone can start adding up pretty quickly.

In this post I will go over some tips and techniques that should get this problem resolved and you with properly working wireless internet connection again.

We are going to start with the basics first and go from there:

Importance of passwords

This sounds kind of obvious but if the wireless network whether at home or work is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters. Often times you will find an option in the lower left on your phones keypad which will allow you to switch to capital letters and special characters. I can’t stress enough how often this simple mistake is made. Check that you know the correct password and check that you’re entering it in correctly. Enter it again right now as an extra precaution.

Check the name

Again another seemingly obvious thing to do, but make sure that you are trying to connect to the correct network, often times I have seen 3-4 Linksys addresses when scanning for an available network, Linksys being a very popular wireless router. In any case check and make sure that your connecting to the correct network.

Is Wi-Fi on?

Funny question but it’s a simple mistake to accidently turn off your Wi-Fi and there for have no internet. Drag the status bar at the top of the display downwards (the bar you see your battery life and signal strength on). You should be able to see whether your Wi-Fi is turned on or not. If it’s not then turn it on.

Wi-Fi will not switch on

If your Wi-Fi will not switch on for whatever reason and remains “OFF” or not available then I suggest that you take a slight detour from this guide and follow the advice listed at How to Fix an Android cell phone when its Wi-Fi won’t turn on.

If your Wi-Fi switches to the “ON” position and your cell phone just does not want to connect or stay connected to Wi-Fi then proceed with the advice listed below.

Airplane Mode

If this setting is enabled then you’re probably having more problems than just no Wi-Fi connection, but still check this setting on the phone and make sure that Airplane Mode is NOT on.

Authentication failed error message

Authentication issues are often (not always) a problem with the password. It tries to verify/authenticate the password that you are using to log into your router/network and if the password is wrong then it fails to authenticate and will show an Authentication failed error message. Following the first step in this article and triple checking the password can usually help to resolve authentication failed errors and allow you to get back on track and connected to your network once again. So quadruple check the password one more time just for good measure and make sure that it is 100% correct in every way.

I have seen however where the correct password and Wi-Fi information is entered but the cell phone keeps displaying an Authentication failed error message.

If this is the situation that you find yourself in, then try this…

Manually turn off the Wi-Fi and mobile data on your device, and then turn ON the airplane mode, while airplane mode is still active turn the Wi-Fi back on and then try to connect to the network again. Once the Wi-Fi is connected then you can turn airplane mode off. Don’t forget about the airplane mode though because if it remains on then your phone won’t receive calls or allow mobile data when you want to use it. This process sounds a little strange but this can sometimes solve this annoying authentication failed error message.

Not finding available networks

If the phone is not even locating possible Wi-Fi connections then make sure the Wi-Fi is actually working. If you have another phone or computer or any device that can see Wi-Fi connections make sure that the other devices can see and connect to it. If you have lots of connections to the Wi-Fi already then disconnect a few of them. Some wireless routers have a limit of how many devices you can connect to it. If the Wi-Fi network itself isn’t working than restart your router or modem. You shouldn’t need to press the reset button, just pull out the power cord from the router or modem, count to 15 sec, and then plug the power cable back in, wait a few minutes for the device to boot back up then try it again.

Connected to Wi-Fi network but no internet

Starting to get tricky… for this issue chances are it’s your router or modem, if you didn’t restart it in the previous step then go ahead and do so. Unplug the power cable count to 15 and plug it back in. If it’s still connecting but not using the internet then power cycle the phone itself, turn it off and then turn it back on.

Obtaining IP Address

A constant “obtaining IP address” message when trying to connect to a wireless internet is one of the most annoying Wi-Fi problems that can occur on an Android phone, or any type of smartphone for that matter, and can be a tuff issue to solve.

I don’t typically recommend downloading applications onto an Android cell phone to fix problems because they can sometimes cause more problems than they solve but… in this case certain applications can streamline the process of getting that annoying “obtaining IP address” message to stop, and help to get your Wi-Fi working properly again.

By visiting the Google Play Store and performing a search for “WiFi fix” you can find quite a few free applications that can help configure your phone. The application WiFix by mHotspot is an application that can help solve this issue and has some pretty positive reviews.

If downloading an application like WiFix doesn’t seem to help then I recommend you try using a Static IP address instead of the cell phones default DHCP setting.

Use a static IP instead of the DHCP

This is also a good fix if your phone keeps showing “obtaining IP address” as well.

  • Open the Settings (Home key (usually looks like a house) > Menu Key (typically on the bottom of the phone on the far left next to home key) > Settings).
  • Tap Wireless and networks
  • Tap Wi-Fi settings
  • Press the Menu key
  • Select Advanced options
  • Tap Use static IP
  • Now the steps from here are going to depend on the wireless internet you are using, you might need to talk to whoever manages your wireless network, or contact your ISP (Internet Service Provider). This is the company you buy your Wi-Fi from NOT your mobile phone service from. You will need to enter your Wireless Networks IP address, Gateway, Netmask, DNS 1, and DNS 2.

If you’re having problems locating the advanced Wi-Fi options on your Android smartphone then your cell phone might be running on a different Android version and the method used to access these advanced settings might vary from the method shown above.

For example if your phone is operating on Android version 4.2 Jelly Bean then to set your cell phone to use a static IP address instead of the default DHCP you would access your phones Settings > Connections > Wi-Fi > Select the Network > Modify network config > Show advanced options > IP settings > Static > Type in desired network information > Save. If you would like a detailed step by step guide with pictures then I recommend reading How to Setup a Static IP Address on Android version 4.2 Jelly Bean.

I just want to mention that you might have to explore your phones settings in order to find the advanced Wi-Fi options which allow you to setup a static IP address. The process used to setup a static IP is going to depend on what make and model of cell phone you have and what version of the Android operating system is installed and running on the device.

Wi-Fi connects then disconnects itself

I hate this issue, it can be very frustrating. You think that you have been using your home Wi-Fi and then get a message from your wireless service provider that you are going over your data plan; Very frustrating, but fixable. This is often something on the cell phone itself, if you have a power saving application or networking app, or an app that you downloaded around the same time you noticed this issue then uninstall it, power cycle the phone, and see if that helps, if it didn’t then proceed to the next step.

Mother of all Fixes

Ok, kind of a last resort but if you have tried the suggestions and tips listed above then this last step should fix the issue. You might have a software bug, glitch, or possibly even a virus on your cell phone and you’re going to need to perform a full backup and reset on the device. Don’t Panic! It’s really not as hard or troublesome as it sounds and you can make sure to save almost everything on your android phone before even doing the reset. That way you don’t lose anything and you can get your information like contacts, pictures, videos, texts, etc back again after performing the reset. If you’re not quite sure about what you might need to save or how to save it or even how to perform a reset you can read a detailed step by step guide here.

Make sure that after you do the reset you take your time and go through the phone setup correctly. Your cell phone is going to be like it was when you first got it. It’s going to think its brand new right off the shelf and one of the questions it’s probably going to ask you when setting up your phone again is whether you want to connect to a Wi-Fi, which you do. Log into your Wi-Fi connecting nice and slow making sure you enter all of the information correctly. Afterwards log into your Gmail account again, finish the setup and your Wi-Fi should now be working correctly again.


After going through these suggestions your cell phones Wi-Fi should be up and running properly again. If your Wi-Fi still isn’t working, which it should after resetting the phone, then it might not be an issue with the phone itself and might be an issue with the wireless network that you are attempting to connect to. If you’re still having issues with your Wi-Fi after trying all of the suggestions listed in this article then you might want to consider reading some of the additional tips, tricks and suggestions listed in this Advanced Wi-Fi Troubleshooting Guide. Otherwise, thank you for reading and if you have any suggestions or comments then don’t be afraid to leave them down below.

Oh, and if any of these tricks or suggestions helped you fix the Wi-Fi on your cell phone and you would like to show your appreciation then you can let me know by leaving a friendly remark in the comments section or you can show me you liked it by simply pressing the Facebook Like button, Google + button or sharing this article through any of the Social networking sites shown below.

Thanks again for reading, and make sure to enjoy the working Wi-Fi on your Android cell phone.

Have a terrific day.

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550 thoughts on “Can’t connect to Wi-Fi on an android phone? Here’s the fix.”

  1. Connects to Wi-Fi but no internet
    I have a Samsung Exhilarate Actually it is my second one. After spending hours and hours on the phone with the CS reps at Consumer Cellular they gave up and sent me another phone. This one is having the same problem. Connects to Wi-Fi but cannot get internet or, with this one, now even register my google account to use data if I wanted to. After I turn Wi-Fi on and go to “add a google account”, it goes back to the Wi-Fi screen. If I go to home screen and try to get to internet, won’t do that either. Have tried everything on your site except going to factory defaults as both phones are brand new and both could not have the same defect, right? BTW, I have a Kindle Fire which works just fine on the WI-FI network. That is the only other device using Wi-Fi except a box on my TV (satellite -Direct TV) which I never useto record any of their crappy movies. I’m not even sure that uses WI-FI(unless its always on?) Can you help; I have literally spent days on this and so far 6-8 reps (manual readers) haven’t figured it out! I am ready to go back to my clam shell.


    1. what worked for me
      what worked for me after trying literally everything, change your modem/routers IP from to and then turn off DHCP. the routers IP is changeable under the LAN settings.

  2. This issue can be caused by a lot of things. Let’s try this…

    Nice to meet you Elaine

    If it is doing the same thing on both phones then chances are HIGH that it’s your password or network.

    Let me ask you some questions because this issue as you know can be a hard thing to fix…

    Were you able to connect to your home Wi-Fi before?

    Did you do anything recently (to your network or phone) that might have bumped your phone off of Wi-Fi?

    Can you connect to data at all? Like through Consumer Cellular’s data?

    Because even though your Wi-Fi isn’t giving you internet you should still have data through your wireless provider. Which will allow you to setup your Google account.

    But let’s look at that Wi-Fi issue, first things first I suppose.

    Go into your phone and have your Samsung Exhilarate forget your network settings and then re-log into it. I know it looks like it’s connected because its showing “connected” to the network but it isn’t showing internet so it kind of doesn’t sound like it’s connected properly.

    If you try and try and still cannot get internet through your Wi-Fi. Then try connecting to another network. If it connects to another network, even an open network, like a public network then we can almost rule out the phone being the issue and pin it to a network problem.

    Who is your home internet provider by the way? If you are using a network key from the router/modem make sure you try all the possible passwords shown on that router/modem. VERY important, which I need to add to the article (above). Some show a password for a wireless connection and another password for a wired connection. You might see a Network Key, or Wireless Key etc. Try them BOTH. Very important.

    Give that a try and toss me a message letting me know if it worked or not.

    Oh and if you received a different phone and still have your original and you tried everything mentioned in this email and everything in this article (above) then BACKUP and Factory Reset one of the phones, I recommend the one that you don’t mind losing your info on, and try logging in and using your Wi-Fi as a Clean install.

    Trust me you want to be using your Wi-Fi whenever possible to avoid High data usage and charges from your wireless provider.

    Let me know if you need more help, this issue can be tricky.


    1. Thank you so much for taking the time to help me.

      Thank you so much for taking the time to help me. Before I got your response I went to an A T and T store and one of the clerks actually got it for me. I do not know what he did exactly, but I am grateful to you and him. You are a kind person to perform this service and I have your site bookmarked. Clearly, the most helpful I have ever seen; I used your instructions to copy my contacts to the SD card – so much better than SIM transfer as I have much more info on each contact than just mobile phone #

      Thanks again

      1. Your welcome

        Your welcome Elaine

        I am glad that you found a knowledgeable store representative who was able to get your android phones Wi-Fi to work correctly again.

        It’s good that you have an SD card and even better that you backup your phones information to it.

        DON’T FORGET to write down your Gmail account as well. That way if your phone ever gets lost or stolen you don’t lose your contacts. You just have to log back into your Google account and it will automatically sync them back to your phone. If someone takes your phone then they are going to take the phone, the SIM, and the SD card with it. So be prepared for the worse.

        Again I am glad that you got your phone working properly, thank you for bookmarking the site, and if you have any other questions don’t hesitate to ask.

        It was nice to meet you Elaine and don’t forget to have a fantastic day.


    2. YES!?
      I dont know how following your instructions worked for me (i had already followed several solutions from other sources) BUT IT DID! Very thankful! You were very explicit and still easy to follow and understand. Home run!

  3. Can’t Connect To Wifi Even After Resetting Phone
    Hello, I was wondering if you could help me with an issue. I followed the last two instructions. But, even after resetting my phone, I can’t get the wifi network names or connect to it period. How do I fix that?

    1. unable to detect wifi even after hard reset
      my coolpad catalyst unable to detect wifi even after hard reset,
      problem persist, unable to fix this issue

  4. Phone sees network, until I enter key
    My EVO 4g LTE that says my home network isnt in range, even when im sitting right next to the home router. If I make the phone “forget” the network it will show up as an available network, but once I connect it again it tells me its not in range.

    1. That’s a strange issue

      Hi Edward,

      Do you have this issue when you’re not using your protective case? Is your back plate on snug? Antennas rarely have issues on smartphones since they started building them internally but some manufactures do put them in the back plate of some phones. So if your back plate is loose or removed it could lose its antenna and loses its connection. But that’s pretty rare so just check it to make sure.

      Do you have any issues with other devices not staying connected? Could it be a problem with your routers signal strength? Have you tried all the troubleshooting mentioned above? That’s a pretty uncommon issue my friend. Is your HTC EVO having any other types of connection issues that you can think of?

      Definitely try it without a case and see if that helps any as well as all the troubleshooting mentioned above. Does it only do it at home or everywhere on every wireless network? If it’s everywhere and you have already tried backing up and resetting your phone then there’s a chance it’s a hardware issue (extremely rare). If its hardware that’s causing the problem then locating a replacement might be the next step.

      1. I’m also having issues where WiFi connection says ‘out of range’
        I have a Samsung Galaxy Victory 4G LTE running Jellybean 4.1.2. with Virgin Mobile as my cell service provider. It’s about 2 months or so old.

        My network is based on a Linksys (Cisco) EA6500 router (the top one in that series) that supplies both 2.5 GHz and 5 GHz Wi-Fi. My Internet is thru Comcast. I still have their modem/router/Wi-Fi unit but it’s only connected to my home land-line telephone. I use a 3 way splitter at the main line coming in. One branch goes to a Motorola SURFboard SB6141 DOCSIS 3.0 cable modem which is what feeds the EA 6500 router and my home network. Another branch from the splitter goes to the Comcast modem that only connects my land-line and the last (third) branch feeds the cable box/TV.

        When the Wi-Fi drops out, I can hold the phone right next to the routers and it’s still “Not in Range”. I have the maximum signal strength from all three Wi-Fi networks. On my desktop I have several Wi-Fi signal monitoring and scanning programs. Referencing the logs when the error occurs shows no drop-outs, signal degradation, traffic jams, or other anomalies from the Wi-Fi signals. In usage, I have no problems picking up my Wi-Fi anywhere in my house or outside anywhere on my property. I can access my network even from a neighbor’s house that’s a block away. My Wi-Fi comes through just fine in my workshop which as a motorcycle shop is full of metal shelving and parts plus all the large pieces of shop equipment, motorcycles, parts, etc. Other than Norton Mobile Security, a better music player, a couple games and Audible Audio reader, I haven’t installed any other apps. I haven’t had any physical phone mishaps.

        Typically, I can pick up between 10 and 15 Wi-Fi networks from around the neighborhood most all of which are strong signals. When the ‘Out of Range’ thing happens, none of these show up at all. The only ones in the list are the three networks I programmed in.

        The ‘Out of Range’ occurrence is totally random. The Wi-Fi will be at max strength and everything is working fine. I can set the phone down for a little bit and when I pick it up again the Wi-Fi icon at the top of the display is gone and the 3G network icon is on so I know it’s using the phone company’s data plan. When I go into ‘Settings’ the Wi-Fi icon in shows it’s on. The slide switch icon is set to ‘ON’. There is no active Wi-Fi connection even though everything appears to be on. The icon at the very top of the display window is gone but the same icon that’s visible by sliding the display down like a window shade shows it’s still on as it’s green. It contrasts very sharply against the Blue Tooth icon next to it so there’s no doubt it’s on and Blue Tooth is off. Again, even though those indicate Wi-Fi is enabled, checking what networks are available, only my three networks appear in the list and all of them show “Out of Range”. None of the other networks around me show at all. I have tried programming in only one network by itself just to see if it made any difference, but it didn’t. When Wi-Fi goes away like that when I select “Scan for Networks’ it will just run and run never finding anything.

        Sometimes I have to power down the phone and restart it to restore Wi-Fi. Other times I have to turn Wi-Fi on and off several times and it may start working again. I can’t reproduce the problem at will meaning there’s nothing I do that has the loss of Wi-Fi as a result. It’s not time of day or operating time related. It has been doing it more frequently it seems. It was maybe once every couple of days and within a week is now doing it several times a day. There are no other issues with using the phone for anything else. I have no problems with getting on Internet, surfing, texting, calling, or anything else.

        I’m starting to suspect the phone but I really don’t have enough experience with smart phones to feel certain this is what’s happening. What do you think and can you recommend anything else?

        1. Fixing a Wi-Fi when it’s showing “Not in range”

          Hi Jim,

          Before we get into solving the “Out of Range” issue on your Samsung Victory I would like to complement you on such a well thought out and descriptive explanation of your issue. It is extremely helpful when trying to diagnose the problem on a phone to have as much information as possible. So thank you.

          You provided your phones make and model, its software, your wireless provider, phones age, app situation, network info, including your service and router info, other networks, signal strength, a description of the settings on the phone. Just a beautiful comment, so thanks again.

          Ok let’s see if we can’t solve this problem…

          I agree that the problem seems to be isolated to your phone and not a problem with your networks.

          My first thought is a possible hardware issue because you mentioned that when this randomly happens you will access the Wi-Fi networks to see what networks are available and it will show three networks but all three networks are showing “Not in range” or “Out of range”. These three networks that are showing up are, like you said, the secured networks that you setup and programmed onto your phone which the cell phone can sign into automatically when they are in range. They are in the phones memory and when it’s scanning it’s not actually seeing the network as its reading “Not in range”. So in essence the Wi-Fi isn’t reading any networks at all and it’s totally not working, which could point to a hardware issue such as a loose flex cable that attaches the Wi-Fi antenna to the phone.

          Here are some things that might debunk my hardware hypothesis… “Sometimes I have to power down the phone and restart it to restore Wi-Fi” – unless you shook the phone and the flex cable went into the proper position when powering your cell phone off and on then the act of power cycling the phone and it actually fixing the problem would point to a software issue as opposed to a hardware one.

          Turning the Wi-Fi off and on to fix the problem would also point more towards a software issue.

          You didn’t mention in your comment about whether or not you had tried a Factory Data Reset on the device yet…

          Here is what I recommend…

          Try GENTLY shaking the phone to see if the Wi-Fi will turn off and on. If it’s a loose flex cable (which I still think it might be) then shaking the phone GENTLY can cause the cable to come out of the proper position and you would know it was a hardware problem. Just be careful! Don’t let your cell phone slip out of your hand and fall to the floor and break, and definitely don’t hit it against something. Avoid any physical damage at all cost.

          If you try this and can’t really tell a difference, or cannot duplicate the issue with this method then for good measure I would do a full backup on your phone and then perform a factory data reset. If somehow there is a software bug, glitch, virus, etc that snuck onto the phone then a reset will wipe out that issue and set the phone to like new condition again. This could help determine whether it is a software issue or not.

          If you reset the phone and it continues to randomly lose Wi-Fi signal then since your phone is less than a year old (only 2 months old from your description) then this issue would be covered under warranty and you should certainly look into filing a warranty claim on your cell phone as it is likely defective.

          I hope that helps Jim.

          If you need to backup your phone to perform the factory data reset then checkout some of the guides and articles listed on the site. You can find many such posts under the Content and Learn tabs at the top of this website. I too try to be specific as possible when explaining how to do things with a cell phone, and I think some of those articles can certainly help you as you troubleshoot your phone.

          These things can sometimes seem overwhelming but if you have any more questions or would like to know how to do something specific on your Android phone then don’t be afraid to come back to my site and ask.

          1. follow up
            Thanks for the kind words! I’m a retired industrial electronics tech and ran a motorcycle business so I get the importance of a problem described and put in context. Mind reading isn’t part of the technicians ‘toolbox’.

            To date, after a reset, the loss of network with ‘out of range’ error happens a minimum of twice a day. In addition, there have been random lockups ranging from the phone being frozen like a locked computer. Sometimes I can get the restart/turn off menu but the “OK” is locked. I have to hard restart by holding down the power button. It has locked up in mid-sentence several times while listening to an audio book. It never comes out of the locked up state and it seems independent of the wifi problem in that the network connection icon is still present. Everything being frozen keeps me from investigating any deeper.

            Overall, I think it’s my phone itself in my case. Performance is definitely trending downward. I haven’t contacted V. Mobile Tech support yet. I haven’t had the best luck with anybody’s product customer support. I had really hoped the shake test would have shown something.

            If they tell me anything of note I’ll post back.

          2. new phone, problem solved
            It apparently was an issue with my phone. Virgin replaced it with the identical model about a week after my last post. It has lost WiFi maybe twice in all that time. That was usually after returning from the far perimeter of my yard back into range of my router’s WiFi. Otherwise I have had no more problems with it showing Out of range. Even actually going out of range and then back in, except for those couple of times, reconnects fine.

          3. Thank you very much Jim

            Thank you Jim for taking the time to come back to the site and post another follow up! I really appreciate the gesture as most people wouldn’t even remember much less take the time to come back to the site and post another reply. You’re an awesome person and I am very happy that you were able to get a replacement that is working properly.

            I hope it performs perfectly for you until the times comes when you choose to upgrade to the newest, latest and greatest device available at that time. Thanks again Jim and I hope you have a spectacular day my friend.

      2. same goes with my phone.
        same goes with my phone. it still can be connected to other wifi. after reset, the signal appear then when try to connect it gone again.

    2. Wi-Fi Disappears or Not in Range – IMPORTANT UPDATE

      I have been getting a lot of comments and emails from my readers who seem to be having issues connecting or staying connected with their Wi-Fi even after trying to setup a Static IP address and sometimes even after performing a full Factory Data Reset on their smartphone.

      Some common issues that people have been asking about are:

      • Wi-Fi issues after upgrading their phone.
      • Receiving an “Out of range” or “Not in range” error message when trying to connect to Wi-Fi.
      • Network SSID (Network names) are not appearing or disappearing.
      • Smartphone connects to some wireless networks but not others…

      After thinking about these issues for a while it occurred to me that the issues listed above are most often the result of something on the phone causing problems (which this article covers) BUT could also be a problem with the wireless network that you are attempting to connect to as well. As such I have written an additional Wi-Fi Advanced Troubleshooting guide that addresses the possibility of an improperly configured wireless network and offers some advice on troubleshooting the network itself as opposed to simply troubleshooting the phone.

      If you are experiencing any of those issues, or are still having problems connecting or staying connected to your Wi-Fi after having tried ALL of the troubleshooting mentioned in the guide above then I recommend that you take a look at the Advanced Wi-Fi Troubleshooting guide now mentioned at the end of this article as well as linked to in this comment.

  5. Galaxy S3 connects to home wifi but can not browse internet
    I have a Samsung Galaxy S3 and no matter what I do (firmware update on router, reset router AND phone to factory defaults, Replaced Router (which was actually only 3 weeks old to begin with) None of this helps. It is only my home network that I see the issue with. I am at wits end and do not know what else to do besides pay for a phone upgrade and hope to god that I can connect with a diff phone.. Please help if possible! I have called Samsung, AT&T, Comcast, everyone I can. Nobody has any idea.

    1. This issue can be extremely frustrating

      Hi Dave,

      I know of that issue and it can be a tuff one to fix. Sometimes it can be so aggravating you reach the point of wanting to pull your own hair out after having thrown your phone against the wall shattering it into a thousand pieces. The S3 is a good phone though, so don’t throw it. I convinced a family member to get that phone when it first came out and I just got the S4 they are good phones.

      So let me see if I can lend a hand and help get your Galaxy S3 connecting correctly again. Has the phone ever worked properly or has it done this since you got it? It sounds like from what you said the phone is connecting to your home network but not getting internet. It doesn’t sound like a malfunction on your S3 per say, especially if your phone works fine on other wireless networks. It sounds like it’s just an error with the internet connection probably a bad connection with the router itself.

      Wi-Fi or internet issues on a smartphone are tuff to fix, and finding a person to help you fix it can be frustrating as well. AT&T will send you to your internet provider who will tell you to call your wireless carrier who will refer you to Samsung who will refer you back to your home internet provider who might tell you to contact the routers manufacture RAWR. After hours on the phone with no progress you can be one unhappy camper.

      Thank you for providing the information on what you have done so far though because it helps get down to the issue.

      The first thing I recommend is that you make sure your using the right pass code to connect to your router. I know it’s connected already to a certain degree but here me out. Some routers have 2 different passwords to connect to it properly. I touched briefly about this when helping Elaine (another reader having network issues *shown above*). If it shows multiple options like a Network Key, or Wireless Key try them all to make sure it’s connected properly; this is very important.

      You reset your phone and your phone works with other networks so you can almost rule out the chance of it being a phone issue. Unless you’re getting a phone upgrade for FREE I don’t recommend that option. If you do then get the Galaxy S 4, it’s awesome.

      Have you tried connecting to your router with a laptop or better yet another smartphone? That can help narrow things down a bit as well. If it doesn’t connect correctly on another smartphones then it’s a problem with the password or router itself. Do you have a custom password that you set yourself? If so make sure its 100% correct.

      Make sure that when you reset the passwords that you have your phone forget the original connection or obviously it’s not going to work properly.

      I hope that helps a little. Sorry I cannot be of more help, most of what I can recommend to try is in the article above. It sounds like an issue with the password(s) and the phone and the router not having a strong enough or proper handshake. I don’t think a new phone will fix it though. It doesn’t sound like an issue with your phone, so don’t spend money on an insurance claim or pay for an upgrade to get another phone.

      Good Luck my friend. If that helps or if you have any questions then come back and let me know.

      1. Galaxy s3 not connecting to internet after up grade
        I had the problem of non connection after I was forced to upgrade to the latest os. After trying everything including: soft reset , changing passwords and even a hard reset, with nothing working. I then was told to go into ” Location Services” and eliminate all the green arrows and try to connect again. Well, what a load off my mind… the internet was up and running better than before. It may not work for everyone but it worked great for me.
        Good luck

        1. Same problem with my Galaxy
          Same problem with my Galaxy Grand Prime. I changed the router channel without success then tried location services. Seems OK now but I can’t understand why.

          But the problem is solved so thanks.

  6. Hi, i have sony xperia tipo
    Hi, i have sony xperia tipo and when i am home and trying to conect on wi fi i says obtaining IP adress and authentication problem a i cant conect plese help..and in my wi fi advance settings there istn a Use static IP.. please help

    1. Fixing an obtaining IP address problem

      Hi Ivan,

      After reading your comment I felt that my original article was lacking a bit on how to try and fix the dreaded, and annoying, “obtaining IP address” problem as well as how to setup a static IP address for phones running on the 4.0 Ice Cream Sandwich and 4.2 Jelly Bean etc. so I wrote How to Setup a Static IP Address on Android version 4.2 Jelly Bean.

      I know you said you have the Sony Xperia Tipo, which at the moment is likely operating on the 4.0 Ice Cream Sandwich software, but that article might help you locate and setup a Static IP on your Xperia phone. Don’t forget to re-read the article as well. I added more information that should help in resolving the Wi-Fi issue that you are experiencing. Thanks again for reading, I hope this helps.

      Have a Fantastic day.

  7. My Nexus 7 won’t connect to the internet!!
    Whenever I try to connect to the wi-fi on my Nexus 7 its says authenticating… Authentication failed and it won’t connect. I have tried almost everything please help.

    1. How to fix Authentication failed error messages

      Hi Theo,

      Authentication failed… I didn’t talk about that error much in my original article thank you for bringing it up. I went back and added a section to the article about a little trick that can sometimes get this problem resolved fairly quickly.

      In a nutshell, if you’re getting an Authentication failed error message I suggest that you…

      Turn off Wi-Fi > Turn on Airplane mode > Turn Wi-Fi back on > attempt to reconnect to the wireless network > and then Turn airplane mode off. For more detailed information you can go back and re-read the updated section of the article titled “Authentication failed error message”. If you still have authentication issues then make sure to follow the other steps of troubleshooting mentioned in the guide above.

      Thanks for reading Theo, have a fantastic day.

      1. wifi connect problem
        Thank you so much for posting your “how to’s”. If only I would have been smart enough to look on the Internet before going over my data plan not once but twice..ouch! I had to go into my local AT&T store and he said he fixed the problem but apparently not because two days later I received a data warning. Ugh! I had mostly been home so I knew even though my phone showed using wifi it clearly was not. I followed your very easy steps and it’s now corrected. I’ve bookmarked your page and shared with others. Thank you again!

  8. my galaxy s3 can’t connect to wifi 🙁
    my phone won’t connect to my home wi-fi although it’s just remember it -_-

    1. Please help me to help you

      Hi Soos,

      Can you be a little more specific my friend? The Samsung Galaxy S 3 is a good phone. What does the phone seem to be doing when it tries to connect to the Wi-Fi? Make sure to try all the suggestions in this article in order to get your phone up and running properly again.

      If you have any questions then don’t hesitate to ask but remember to be as specific as possible, I can’t help fix the issue if I don’t know exactly what the issue is.

      Thanks for visiting the site Soos. I hope to hear back from you soon.

      1. thanks
        thanks for replying 🙂
        i tried all the suggestions in this article .. but nothing change 🙁
        my galaxy s3 find my home WI-fi ..tell me to put the password (check dozens of time that it’s right) .. then doesn’t connect to it .. it just says remembered under my home wi-fi network 🙁

        i have another phone (galaxy pocket) and it’s connecting just fine 🙂
        what can i do ??

        1. Hello again my friend

          Thanks for coming back Soos.

          You have told the phone to forget your Home Wi-Fi address and information and have tried to log into it from the very beginning right? Not simply changing the password but also scanning for the wireless network, finding it, logging onto it, etc? Sometimes when a phone remembers a network it remembers an incorrect password for that network and can cause problems.

          You have tried other devices which seem to work so it would appear to be isolated to your phone… Is it only your home Wi-Fi that has issues or does the problematic device have problems connecting to any wireless network?

          If you have tried all the suggestions in this article, have performed a factory data reset already and the phone still won’t connect to any type of Wi-Fi then there is not much more that you can do and you should contact your wireless service provider or manufacturer for repair/replacement options.

          Thanks again for taking the time to come back and leave a second comment Soos.

          1. I have a similar problem…
            Hi James,
            I seem to have a problem similar to Soos’…
            I have password-protected WiFi set up in my home. My laptop connects to it without a glitch. My Samsung Galaxy S3 4G recognizes that the wifi is available, allows me to type in the password, remembers the connection… But does not ever actually connect to it. It does, however, connect to other wifi networks (my university, my work, my parents’…).
            On the list of available wifis it says my home wifi is “protected,saved/remembered” (my phone isn’t set up in English but I assume it translates to “saved” in English). When I click on it it gives three options “Cancel / Forget / Connect”, when I click on “connect” the push window disappears… and nothing happens.
            I’ve tried the solutions on your page, I’ve also done the “#0011#” thing and made sure “check for internet service” isn’t checked.
            I also tried the WPS thing in which I pushed the button on my modem/router, but got an error. Also, I have of course turned my phone off, removed the battery, turned my router off and the normal procedures.
            What more could I do?

          2. Trying to get your smartphone to connect to your home Wi-Fi

            Hi DaveP,

            From your very well written description the point that stood out to me was that your Samsung Galaxy S3 is able to connect to other Wi-Fi networks without a problem. This leads me to believe that your home network may need a bit of tinkering in order to allow your Galaxy S3 to connect to it properly (even though your home network is allowing your laptop to connect just fine).

            Make sure to take a quick glance at the article above and then visit that “Advanced Wi-Fi troubleshooting guide” mentioned in that article. Make sure to also review ALL of the comments left by other readers on both this guide and that advanced troubleshooting guide. There are many comments posted by other individuals with similar issues and you are likely to find the advice already available in these comments helpful in fixing your Wi-Fi connection.

            Wi-Fi issues can be one of the most frustrating things to try and fix on any type of smartphone and once you have run out of things to try you may end up needing to do what Soos ended up doing… looking into possible repair or replacement options.

            If you follow the advice available and listed on these two guides and in the comment sections of both of these articles I have a really good feeling that you will be able to resolve your issue and get your cell phone to connect to your home Wi-Fi and work like it’s supposed to. Let me know one way or the other Dave. I look forward to hearing from you.

          3. Same issue. Saved home wifi wont connect
            I’m having the same problem as Dave and it just happened recently after six months of no problems at all with the same wifi, router, etc. Out of the blue my phone will no longer connect. I’ve done the WPS push, restart, data reset, computer reset also to no avail. Then it will suddenly work for a few minutes then stop. Now I can’t even reset my phone because I don’t have wifi to connect to. So frustrating!

      2. My s3 can find networks, but…
        My s3 can find networks, but every time I try to connect, the phone simply ignores me. It does not acknowledge in any way that I hit “connect.” It was working just fine a few days ago.

  9. mmmmm
    i tried this and it doesn’t work either 🙁
    any way .. thanks again 🙂
    I’ll send it to a service provider to repair the problem …

    1. Sometimes that’s all you can do.

      You’re welcome Soos,

      Sometimes issues with phones can’t be fixed on our end and contacting your service provider can be the only option available. They should be able to get your phone repaired or replaced though as this is considered a warrantable issue.

      Good luck my friend, and thanks again for visiting the site and commenting.

  10. pantech burst 4g lte
    I connect to wifi and it says it is connecting, but the bars at the top still remain with the circle and the slant in it. It doesn’t connect to anything and it changes from coneected to disconnected.

  11. My phone chooses to use data over wifi when I am connected now
    I have a Samsung Galaxy S2 Skyrocket. My phone will connect to wifi, but it will be overridden by my data connection. By this I mean if I have my data and wifi on at the same time it will use my data instead of using the wifi like normal. I should be able to keep both on and have my internet service pulled through wifi and not data when I am home. I can turn my data off and then it will use my wifi but I shouldn’t have to do this. I don’t know what caused this problem all of the sudden. Please help!

    1. That is an odd problem

      Hey Shelby,

      That is an odd problem; I know it is not a common issue for the Skyrocket. If your phone is connected to Wi-Fi double check to make sure that the internet is working on the network you are connected to. A wireless connection doesn’t always mean an internet connection as well. I know that you have turned off your cellular data and the Wi-Fi allows you to pull internet through your home internet but you might also want to use another device just to make sure that the internet on your home Wi-Fi network is working properly.

      You’re completely right though. You shouldn’t have to turn off your cellular data to use the data through your home internet the phone should do this automatically as soon as it establishes a Wi-Fi connection.

      I have heard of an issue similar to the one you described where a certain software update had a bug and when the phone timed out and went to its sleep mode from inactivity the phone was programmed to turn off the Wi-Fi to conserve battery life, but it didn’t force close third party applications that would run ads and it didn’t prevent the use of data so the data would switch from the Wi-Fi to the cellular data and people would get a data warning message or a huge fee on their monthly phone bill for data overage charges. Needless to say the issue was patched fairly quickly and a software update with the patch/fix was released to fix this issue.

      I have not heard of any updates with this bug lately but if you have recently updated your Samsung Galaxy S2 Skyrockets firmware/software then that could be the cause of this issue. If you have not updated your Samsung Skyrocket recently it might also be the solution. Check your Android version and make sure that your running on the Android 4.1.2 Jelly Bean. If your phone says that it is still running on the Android version 2.3.5 (Gingerbread) then upgrade your phone and chances are it will make it run smother, faster, more efficient, add more functionality, and best of all it will probably fix this annoying Wi-Fi issue that you are experiencing. If you do need to update to the Jelly Bean then this Samsung Skyrocket upgrade guide on Samsungs website will walk you through the upgrade process step by step. I recommend that you always backup your phone before performing an upgrade just in case.

      One other thing that you might want to take a look at is the applications that you have downloaded onto your phone. Especially power saving applications that like to turn off certain features of your phone to save power, features like Wi-Fi.

      I hope that helps Shelby. If you have any questions don’t hesitate to ask, and thank you for being specific with your comment/question. You let me know exactly what the problem is and what phone you were having the problem on. It helps me a lot. In any case, thanks for reading and enjoy that Galaxy S II Skyrocket my friend. When it’s time to upgrade I recommend looking into the Galaxy Notes or the S4. I have the S4 and I LOVE it.

  12. I am using a Samsung s7562
    I’m using a Samsung s7562

    WiFi says obtaining IP address then authenticating then incorrect password even though my password is correct.

    I really don’t know what to do.

    1. Issues with the password

      Hi Swati,

      It sounds like there is a problem with the password to me. Make sure to READ and DO everything listed in the article above as well as the suggestions in the comments. Make sure to check for other connection keys/passwords on your wireless router/modem. As mentioned in one of the comments a wireless modem/router may have multiple connection methods. It might have a Network key AND Wireless Key or other method that needs to be used in order to connect your Samsung to your Wi-Fi correctly.

      Wi-Fi issues can be hard to fix and the issue that you are describing sounds like your network doesn’t like the password that you are using to try and access it. Does this happen on all other wireless networks that you have tried to connect to? Because if it doesn’t, and I’m feeling this might be the case, then chances are high that it’s the “password” that you are using to connect to your Wi-Fi that is the culprit.

      Inspect your modem/router and make sure that there are no additional connection methods or keys to use to connect to your Wireless Internet. Can other phones connect to the network? Can other wireless devices? If you set a custom password then make sure that another device can also connect to the network. If you have tried EVERYTHING listed in the article above and followed the posts in the comments section as well, then I suggest that you contact your ISP (Internet Service Provider) and see if the password for your network was changed or modified on their end. They might just need to provide you with updated information for your Wi-Fi device.

      Good luck my friend, thanks for visiting the site, and have yourself a wonderful day.

  13. Hi…… I am using a samsung duos
    Hi…… I am using a Samsung duos GT19082, can you please help me to connect with wifi and kindly let me know what is network ssid and how to connect with this?

    1. I would be more than happy to assist you

      Hi soujanya leeno,

      The SSID (Service Set Identifier) is the technical term for a Wireless Network Name. So if you go into the available Wi-Fi Networks on your Samsung Galaxy Grand Duos (GT-19082) all the networks shown will be the SSIDs of the available networks. So for example if you were in a McDonalds and were to open your Wi-Fi networks, your phone would scan for available networks, and then you might see an SSID (aka network name) that says “McDonald’s FREE WiFi”.

      As far as helping you with your phones Wi-Fi I would be more than happy to assist you. I tried to include most Wi-Fi issues and how they can be resolved in the article above. So make sure that you re-read the entire article and make sure not to skip any steps. If you follow ALL of the steps in this article then your phones Wi-Fi should be up and running in no time.

      If you continue to have issues then you can leave another comment with your exact problem making sure to include as much information and detail as you can in order to help me help you with your problem. Otherwise, read the troubleshooting above and DO THE THINGS mentioned in the article and it should help to get you on the right track.

  14. I am using college wifi only…

    I am using college wifi. Only my phone does not connect. All other phones (even Samsung) get connected.

    It seems that my phone has stored the wrong password for that wifi and even if I write the correct password it considers it wrong… I tried to reset but same thing happened! I really don’t know what to. It is really frustrating when I see everyone is using wifi and I am unable to use it… Please help.

    1. Check that password

      Hi Hearty,

      Sorry to hear about your Wi-Fi issue. That can be quite frustrating. As you said, an Android phone will save Wi-Fi passwords so that you won’t have to type it in every time you want to connect but if you open your available networks and press and hold down on the network that has the wrong password then an option will pop up which will allow you to “Forget network”. This will erase the information about that network that is saved to your phone and the next time you scan for the network and try to log into the network it will be as if you’re logging into it for the first time.

      Take your time when typing in the password, you might be surprised how often a wrong password is entered and of course the Wi-Fi issues that follow. Passwords are one of the most important pieces to solving Wi-Fi issues so check and then recheck your password because it is usually the culprit and if other phones seem to connect to the Wi-Fi properly then the network itself isn’t at fault for the issue.

      A factory reset would have certainly reset the network information and allowed you to reset the password associated with that network. Performing the reset should have also corrected any software issues that might have caused a problem with your Wi-Fi so this points to the password as well. Check that password and make sure that the password you are using is the correct one otherwise you can contact the network administrator for your schools wireless internet and he should be able to get your device connected in a matter of minutes.

      Good luck my friend, triple check that password, and if your network admin assists you with the connection come back and let us know what the exact issue was just in case another person has the same problem. It sounds like a password problem though so check it, check it, and check it.

  15. WIFI problem
    I have LG L4 II when i try to connect to my wifi at home it connect for a few minutes and then lose connection but not just the phone the entire wireless is losing connection not even my tablet or my laptop can connect, but i have connection on the wired pc. Then i have to restart the router and i get the connection working again. I don’t have the problem with the wifi when the other devices are connected but when i connect the LG L4 i lose connection. What is the problem and how can i fix it?

    1. That’s not too common… it sounds like a problem with the router

      Hi Alokin,

      From what you described it sounds like more of a problem with the router itself. I’m not sure what type of router you have but some routers have a limit as to how many devices can connect to them and I have seen where some routers have issues assigning IP addresses properly, and if the router tries to assign the same IP address to multiple devices then these types of problems might happen. Since restarting the router seems to fix it I would say it’s a router problem.

      I recommend contacting the manufacture of the router and asking if there is a configuration setting that might be causing this to happen. Since you have your PC connected by wire (most likely an Ethernet connection) the manufacture of the router can tell you how to access the router and configure it properly. Sometimes it’s as easy as opening internet explorer, typing in, signing into the router, changing a few settings, logging out and being good to go. So contact your ISP (internet service provider) or router manufacturer as they might have the best solution for this problem.

      1. may noy work worked at the mva when did not (thats how the dmv is called in Maryland)

  16. Joseph Louis Walker

    Connects to Wifi but cannot use Internet
    Hi, my phone has recently had this problem. It connects to the local free Wifi and works for about ten minutes then decides to stop working. I tried for getting all other devices and restarting my phone. This is irritating lol please help me. I have a DROID RAZR MAX by the way 🙂 Thank you!

    1. Hum… That is a little odd.

      So there is no problem connecting to the free, local, and I am assuming non password protected Wi-Fi and once connected there are no problems using the internet from that Wi-Fi BUT after some time on the Wi-Fi (about 10 minutes) the phone will disconnect from the Wi-Fi (on its own) and start using data from your Wireless Provider again instead of the free Wi-Fi… I can see how that would be an annoying issue.

      What makes the issue so odd is that your phone is connecting to the Wi-Fi and staying connected for a fair amount of time before disconnecting. Usually if a phone is going to disconnect from Wi-Fi it happens rather quickly and won’t often stay connected very long. Not as long as 10 minutes anyways.

      A few things come to mind as possible causes.

      The first and most likely cause being a power saving feature/application on the phone. I mentioned this briefly in the guide above but some power saving settings, features, and especially power saving applications like to help save your battery life by turning off features which like to use power. Features like other application, GPS, and you guessed it Wi-Fi.

      In fact Wi-Fi is one of the biggest features it likes to look for because Wi-Fi is often left on but continues to scan for networks even as you’re out and about. This is a great feature because when you get home your phone can automatically connect to your Wi-Fi and use its data instead of your Wireless provider’s data and you won’t have to worry about any data overage charges. But when you leave your home your Wi-Fi will be on and continuously scanning for new networks. So if you walk into a local coffee shop or McDonalds then your phone will find that free Wi-Fi and it will be available to connect to should you choose.

      To make a long story short as your phone is scanning its using battery power to do so and the application tries to save your battery by turning the Wi-Fi off. So if you have a power saving application (or feature) turn it off and see if the Wi-Fi continues to disconnect because this is most likely the cause of the problem.

      I have not seen a “timed Wi-Fi” yet… but to avoid loitering I wouldn’t put it past a business to implement such a feature on their wireless network. Does this happen at many free Wi-Fi hubs or just one specific one? Try your phone in some different local businesses/locations and see if it seems to be specific to that one location or if it doesn’t matter what Wi-Fi you connect to. If it’s just that one location then it will be that Wi-Fi network that is the issue and won’t have anything to do with your phone and might be completely outside of your control, short of talking to the person that manages that network.

      The last thing that popped into my mind as I was reading your issue was a possible bug or software glitch that’s bumping your RAZR off the Wi-Fi maybe even a bad app (power related or not).

      If you continue to have issues with your Wi-Fi disconnecting then I am going to refer you back to the last step in the article which is to fully backup your phone and perform a factory data reset. This will wipe everything from the phone and fix any software bugs/glitches/viruses/etc.  

      I hope this helps Joseph, if you have any other questions then don’t hesitate to ask.

  17. Keeps showing “obtaining IP address”
    Hey, The “USE A STATIC IP INSTEAD OF THE DHCP” is working as well!! Thanks buddy! Your tips is very good!

    1. I’m glad that it helped

      Thank you ZLFS for taking the time to leave such a kind comment. I really appreciate it, and I am glad that using a static IP instead of the default DHCP worked for your phone and helped it connect and stay connected to the Wi-Fi. Thanks again for leaving such a nice comment and thank you for visiting my site.

  18. My Samsung S (GT-I9003)

    I really don’t know what kind of Samsung S is my phone but that’s not really the concern,. The thing is it works fine, other than a lot of restart and hanging, it connects with Wi-Fi too, but when I use Facebook and Google Play Apps, it say’s it has no connection, and this is really driving me crazy. I only use Google Play to download Apps so it’s really kinda important to me, and im a noob when it comes to androids and stuff. My first time having one.

    So im keen to know what should I Do in this situation, I have read what u said up top but I haven’t tried one since they’re not really related to my problem, Im thinking it’s a phone Issue, because other Apps work except for the Google Play and Browser and the Facebook App. I also can’t sync with my Google account online to my phone, it seems that something is blocking it. Please reply Asap as I am going crazy here.

    There’s also something about this “Certificate” that shows up when I browse and then cuts me off midway to browsing, although im not sure if it’s related to my problem with Apps.


    1. A Smart Phone Owner

      Hi Vinz,

      I have a Samsung Galaxy S 4 myself, and I love it! Samsung is a great cell phone manufacture (my favorite as a matter of fact) and Android is my favorite Operating System. So you’re on the right track when it comes to being a smartphone owner.

      Just don’t forget to buy a good memory card to keep your phones information safe and a good case like an OtterBox to keep the phone itself safe. I got the OtterBox Defender from Amazon and I’m glad too, I consider myself a cautious fellow but there were two times that I dropped my phone at work and if I didn’t have my OtterBox I would have been very sorry. So if you have not done so already then don’t forget to invest in the extra security. That’s just my two cents.

      As for your issue(s)…

      Android is a fantastic OS (Operating System) and the applications available on the Google Play Store are incredible as well. There seems to be a FREE app for everything that you can think of on the Android Play Store. And while applications are one of Androids strongest features they can sometimes be the leading cause of problems that can occur on an Android cell phone. So if you ever download an application and seem to have problems on your cell phone shortly after then the application that you downloaded might not be written as well as it could be or might not be playing nice with other applications on your phone. So just keep that in mind when downloading apps.

      I believe that your issues are most likely software related but should be very solvable.

      Check out How to fix an Android phone that powers itself off and on for your “restarting issue, if you follow all of the instructions on that article it should fix you’re “hanging” issue as well.

      Chances are that something was downloaded onto your phone that’s causing trouble. Though it’s a last resort a full backup and reset can help you pinpoint the cause of these issues as well. A factory reset is a last resort though so read up on how to fix your power cycling issue first as it should get you on the right track.

      If you have any more questions about your Samsung Galaxy phone then don’t hesitate to ask, it’s one of my favorite brand of phones and I know a lot about them.

    2. I had the same problem as in
      I had the same problem as in your first paragraph. Did a reset now everything is fine.

  19. Galaxy S2 Wifi only works in airplane mode
    This is actually the second time this has happened. I reset my phone the first time and my wifi worked as it is supposed to. A couple days ago, I noticed I could not connect to any wifi, either at home or in public. After hours of searching on the internet, I found that if I turn on the airplane mode, I am able to connect to the wifi in my home, I haven’t tried out at a public one yet.

    What could be causing this and how do I fix it without having to reset my phone? It’s nice to be able to connect to the wifi but I need to be able to receive calls and messages for my job while using wifi. I have deleted recently downloaded apps and reset my phone many times. Someone please help!!!!!!!!!!!!!!!!!

    1. That sounds like a software issue

      Hi Tracy,

      That really sounds like a software issue, and like you said, a reset will usually fix that as it will clean up almost anything that might be messing with the software on your phone… If you have uninstalled your recent applications already, or even done a reset (which should fix it again), it still sounds like a software problem on your cell phone.

      Let me ask you this… what version of Android is your Samsung Galaxy S II running on at the moment? The Galaxy S 2 was originally released on the Android 2.3.4 (Gingerbread) but since its come out Samsung has released updates for the 4.0.4 (Ice Cream Sandwich) and the 4.1 (Jelly Bean). So check what version of android your phone is running on and if it’s a little outdated then update the software. I recommend that you follow these updating tips or at the very least make sure to backup your phone before updating to avoid any complications. Updating is pretty strait forward though, I doubt you will have any issues.

      Just out of curiosity I have heard of that airplane mode trick before but its often more of a band aid as opposed to a fix as it can cause addition problems (like no calls) and isn’t always a permanent solution, but I was wondering if switching Airplane mode off and then back on would trigger your Wi-Fi to work, or if you have to leave the Airplane mode on in order for your Wi-Fi to work.

      Just check that software version though as the Galaxy II needs to be manually updated through a computer and many people don’t know that updates are available for their phones. Samsung is my favorite manufacture and one of the reasons why is because they like to keep their older phones up to date with the latest software as well.

      Let me know if you have any questions Tracy, and if you do end up updating your cell phone don’t forget to check your Android version after the upgrade to make sure that your phone is truly up to date.

      1. Thanks for the reply.
        Thanks for the reply. I’m on version 4.0.4 so I will try and complete an upgrade. If that doesn’t work, I guess I’ll be resetting again.

    2. bad wifi unless in airplane mode
      I had the same issue with my ATT HTC One on 4.3. My wifi was horrible most of the time, timing out while downloading apps and while on the internet. When I turned on airplane mode, it would run like it was suppose to. The obvious issue is that I need to be able to get calls and messages while at home. I did a factory reset which I hate doing because my phone’s pages are all set up the way I want it. Seemed to fix the problem so far.

  20. Jiayu G3T smartphone

    Hi I bought an android 4.2.1 smartphone but the wifi only connects at home. I have tried following your fix but I do not have the option to select IP static when I go into the advanced wifi setting. It is not there to select. Can you tell me if there is another way to fix this problem.

    1. It might not be the phone…

      Hi Diane

      If the Wi-Fi on your Jiayu G3T is able to connect to your home network then it’s less likely a problem on your phone and more likely an issue with the Wi-Fi network that you’re having issues connecting to. If the other network is a secured network then make sure to check that networks password as that’s the usual cause.

      Does your Jiayu G3T allow you to connect to open, public or unsecured networks such as a restaurant or coffee shop that offers free Wi-Fi? If it does, which I think it probably will from what you said in your description, then the fault lies in the network (or the password) that you are having issues with.

      I have not had the opportunity to use a Jiayu smartphone yet so as far as setting up a Static IP address on that specific phone I cannot give you specific step by step instructions. If you have not read how to setup a static IP address on a Samsung Galaxy S 4 yet then it might be similar as it is built on the Android OS (Operating System).

      You did mention that your smartphone was running 4.2.1 and that article is a guide that uses Android 4.2 but Samsung and Jiayu might have a different user interface or navigation so you might have to do some searching for the Static IP option on your Jiayu, sorry I can’t be more helpful there.

      Thanks for commenting Diane, and thank you for visiting the site.

      If you have any more questions or if your phone is doing anything in particular when you try to connect to Wi-Fi then let me know and I will try to help as best as I can. I may not know Jiayu phones very well but Android phones are usually pretty similar to each other so it shouldn’t be too hard to assist you if you need any more assistance.

  21. Wifi connects restarts
    Hello sir,
    i am using samsung DUOS GT S 7562
    i will simply say it
    WIFI – connects – RESTARTS (with in 2 secs & keep restarting till it is turned off)
    WIFI – not connected mobile works fine
    I am using wifi to laptop its good
    So the probleem is MOBILE could you suggest me please

    1. That does sound like it might be a problem with the cell phone

      Hi Yogi,

      Nice to meet you, strange though as I just helped another Yogi earlier today as well. It’s a small world.

      So let me get this straight…

      You have a Samsung DUOS GT 7562 (thank you for telling me what type of phone is having the problems), and when you switch the Wi-Fi on, the phone begins to power itself off and on over and over again until the Wi-Fi is switched off? Or is it the Wi-Fi that’s restarting itself?

      You said that your Laptop connects to the Wi-Fi network properly so the problem most likely lies on the mobile phone. I agree with you as this does sound like a problem with the phone itself. Most likely a software related issue.

      I am assuming that you are not getting any error messages when you turn your Wi-Fi on.

      Here is what I recommend… Make sure to try the troubleshooting suggestions listed in the guide above, especially the last suggestion, which is to backup and reset your phone.

      Most people fear the idea of resetting their device but performing a factory data reset is one of the best tools in troubleshooting an Android phone as it cleans out the phone which eliminates so many possible causes.

      From what you described in your comment it sounds like the Wi-Fi problem on your Samsung is software related, so backup your phone and perform the factory data reset, wait to download any applications and try it as a clean install for a few days to make sure everything on the phone is working correctly. That is an uncommon issue you are having but you are going to want your Wi-Fi to work as Wi-Fi is usually faster and you can avoid data usage issues with your service provider.

      1. WIfi on phone resets
        Yep thank you very much it RESOLVEd the issue..

        I resetted my Mobile & now its perfectly fine 🙂

        thank you very much

        1. You’re Welcome

          You’re Welcome Yogi it was my pleasure. Thank you for taking the time to come back and let me know that my advice helped to fix your issue and that your cell phone is now working properly once again. You didn’t have to and I appreciate that.

  22. wifi connected but no internet access
    I’m using an htc one, recently I’m unable to get internet access through my cellphone. Actually every cellphone in my home is able to connect to wifi network but no internet access. Whereas, all the laptops are able to connect through internet, getting full internet access. I’m actually commenting using a laptop on the same network. Do the router settings need to be changed?? Its on auto b/g/n mode with wpa/wpa2 encryption mode.. plz help me out!!

    1. Yes, that sounds like the router

      Hi Akhil,

      Yes, I agree. It sounds like an issue caused by your router. Especially if all your cell phones can connect to your home network but have no internet, while your laptops can connect to the Wi-Fi but their internet works fine.

      Before going into your router and configuring its settings, which you might have to end up doing, I recommend that you start with basic router troubleshooting. If you have not already done so then disconnect the power cord from your router for a couple of minutes. You can power off all the devices that connect to your network if you want before you plug the power cable back into the router and then try to connect with just one of your cell phones. You don’t really have to power off all your electronics that use Wi-Fi before letting the router reboot but it could rule out a congestion issue. If the cell phone connects then go ahead and power on all your gadgets that use Wi-Fi and make sure that they all work.

      If they all work then congratulations its fixed and enjoy your Wi-Fi connection and Internet on your cell phones, but if your cell phones continue to have issues then you might have to play with your routers settings a bit to get all of your devices to connect properly again.

      If you cannot seem to locate the cause in the routers settings then you can reset your router back to default and it would probably fix it. Resetting it would cause your personal configurations, like a network password, to be lost though and you would have to setup your router again.

      If you do not feel like resetting your router you can try contacting your routers tech support department, as they should be able to give you directions on how to access your routers settings, locate or point out the cause, and best of all tell you what to change to fix it.

      I hope that helps Akhil. If you find the setting in your routers configuration page that is causing the issue and are able to fix it by updating that setting or configuration then don’t forget to come back and post what you did to fix it just in case someone else has the same issue.

      But I do agree with you, it does sound like an issue with the router and not your phone(s).

  23. Note 3 wifi problem
    Note 3 n9005 wifi not working

    it seems like after i upgraded to android 4.3 my phone is having some issues with wifi recently. when i should get 15 Mbps download speed it is showing 1 Mbps. i have done all power saving mode to OFF also and now going to ask for a replacement. Samsung said when i called, they offer help only if my device is manufactured in US. so sad 🙁

    i have tried different routers with different wifi bands also. the same galaxy s3 with android 4.3 is giving good speed unlike this. so everyone please be aware of this when buying and let me know any solution.

    1. That can sometimes happen

      Hi Ahmed

      Samsung’s Galaxy Note series seems to be a pretty solid series of cell phones so far, and 4.3 is relatively new but it doesn’t seem to have any huge known issues so far… When issues do pop up on new updates, which is uncommon but does happen, Google and the smartphones manufacture are usually pretty quick to release a patch to fix the issue though.

      If this issue happened right after you updated your Galaxy Note 3 n9005, you have tried different Wi-Fi networks including different routers; you have checked your power saving apps and settings, and another Galaxy Note 3 running on 4.3 is working fine on the network, then you have pretty much narrowed your slow download speed to an issue with your cell phone.

      Sometimes a cell phone can seem to have issues after updating to the latest version of Android. You can read How to fix an Android phone that doesn’t work right after upgrading for some advice on why that can sometimes happen and best of all what you can look for and do to try to get your cell phone to work properly again. You can also read How to avoid issues when upgrading or updating an Android smartphone to steer clear of these types of annoying issues when updating in the future. But I digress.

      Read that first guide for fixing phones after updating and it should get your Wi-Fi speed back to the way it was before. If you still have issues then make sure to review the original article above about how to fix an Android that cant connect to Wi-Fi and don’t skip any steps. A static IP address might help in your situation, but a factory data reset with a clean install can be the Mother of all fixes and if you have not tried to reset your phone yet then I recommend you perform that full backup and reset your Note 3 and then use it as a clean install without any apps, as I think it will help.

      Worst case scenario is that the 4.3 DOES have a bug or two that needs to be smoothed out with a software patch to get everything running as quickly and efficiently as possible. If you haven’t checked for any updates recently then verify that there are none available and if an update is offered then update and enjoy. The only thing that’s odd is that the other Note 3 which is running on Android 4.3 works fine which brings us back to something on that specific device that’s causing problems and a reset is probably going to fix it.

      1. note 3 wifi problem

        i did a hard reset. and now its fixed thanks. but still there is an warning message from KNOX that is being displayed saying an application has been forced to stop.

  24. My Samsung Galaxy SII keeps showing “turning wifi on..”
    My Samsung Galaxy SII keeps showing ‘turning wifi on..’ but i cannot connect to the wifi and i also cannot turn off my wifi. Even after i restart my phone, it shows ‘turning wifi on..’ please help

    1. How to fix a phone when its stuck, saying “Turning Wi-Fi on…”

      Hi Chuah,

      Kind of a strange coincidence as I just published an article about that exact issue approximately two hours before you posted your comment. Check out How to Fix Wi-Fi that’s grayed out, missing or that says Turning Wi-Fi on… as I think it is exactly what you are looking for.

      It’s likely just a software bug. Follow the directions in that guide and your phone should be up and running again in no time.

      Good luck Chuah, if you have any more questions then don’t hesitate to ask.

  25. My wifi ( samsung galaxy s3) can’t find anything when im at home
    My wifi can’t find anything as soon as i enter my home even when i stand just a few cm away from my router, but when i go outside it finds 20 sources and connects to my own router. All of this started yesterday and i tried many things like restarting my router dialing *#0011# etc… and even went to vodafone where they wiped out everything off mine phone and reinstalled everything. But it still doesnt work can anyone help me out with what i have to do pls 🙁

  26. WEP i.s.o. WPA(2)
    I had problems simular to those mentioned above with my Android tablet (v 4.1.1). It didn’t connect to my strong home wifi router signal. All my other devices did (my Windows computers/netbooks/laptops perfectly of course). ‘Out of Range’ you know… Only when I changed the WPA encryption on my router to WEP my Android tablet connected as perfectly. I’m fed up with messing with the Android wifi mess.

  27. WIFI Error Message
    Samsung Galaxy Grand Duos WIFI error

    Whenever I try to connect to the wi-fi in my office its says authenticating… Authentication failed and it won’t connect. At home the wifi connection is no problem. I have tried the as what u have mentioned above. However when I select forget network and try again to connect it does not show the option to key in the password. I also have tried to off the wifi and on the fight mode and on the wifi but still the error msg appears. Please help me on this. Thank you.

  28. Galaxy s4 upgrade sucks
    I upgraded my galaxy s4 a couple days ago to 4.3, and ever since the update I am not allowed to connect to wifi. I try moving the wifi bar and it stays grayed over, even after a full factory reset I still can’t connect to wifi ANYWHERE. Somebody please help

  29. Wifi cannot connet
    I’m using Sony Ericsson Xperia, In recent days I cannot open the company’s Wifi. But my colleagues all no problem. I use my house wifi no problem. Do you know what happen?

  30. christopher cardinal

    wifi doesn’t connect
    my huawei ascent refuses to stay connected to wifi, even after i did a factory reset on it. when i got it, it already had a cracked screen, but before i had to put it through the reset, it would work. i had to reset it because the android programming crashed. i paid 300 dollars for this phone, am i screwed out of my money?

  31. Phone won’t connect to WiFi unless actually next to my router
    Hello! I use an HTC One 4G. I was just carrying on one night, (a week or two ago) surfing the Web. (I was upstairs.) I had just got the phone a few days prior to this unlucky occurrence. When all of a sudden, the phone’s WiFi connection went out. I thought it was just a “hiccup” of some sort, so I simply went to my settings. The WiFi was on, authenticating, and “Obtaining the IP address from NETGEAR” So I waited until it connected again. But it suddenly freaked out, saying it was disconnected, then scanning, then connecting, scanning, connecting, obtaining IP address, scanning. The changes in status changed rapidly. After a short while, my router’s connection vanished from my remembered connections. I tried scanning again, it didn’t show up. I restarted my phone and tried again, but with the same result. I went downstairs to check on my router, as that’s where I have it, and then the phone connected again. I went back upstairs, and it disconnected. The 4G symbol was on, and I do not want to use my data, afraid of going over. I have to actually sit downstairs next to my router in order to be connected. I don’t have this problem for any of my other devices, (a gaming console, Samsung Galaxy Tab 2, and other family members’ phones.) I have had issues with WiFi on two past occasions. Those two were the same on both phones I had previously owned, the phone’s WiFi would be “Turning on…” but never did connect ever again. But that was in the past. And from one of your solutions on that issue. I could fix those phones one day. Well, I’m beginning to ramble, do you have any solutions on what my HTC One 4G is doing? Any suggestions?

    1. Wi-Fi acting like it’s out of range or too far from router

      Hey Zach,

      I have been thinking about your peculiar issue… Since your other devices seem to still be functioning properly it leads me to think that the cause is something to do with the phone itself. My first impulse was a software issue might have caused the phone to lose its Wi-Fi connection, especially since it happened when browsing online. Then I started thinking that it may just as well be a hardware problem, like an issue with the phones antenna, because your cell phone does work to a certain extent but only when you are right next to the router. So I have been going through possible causes and have to come the conclusion that I don’t know for sure what is causing your cell phones Wi-Fi to have a shorter range all of a sudden.

      Let’s assume it can be a software issue, a hardware issue or even a problem with the router as we can’t say for sure just yet.

      Router – it’s probably not an issue with your router or wireless modem but just to make sure, see if your HTC has any problems connecting properly to any other wireless networks. If your phone connects properly and seems to work fine on other wireless networks then you can throw the router back in as a possible suspect. If you have to get close to any other routers you attempt to use in order to get a decent signal then we can blame the phone itself.

      Software – make sure to try all the suggestions in the article above (if possible), especially a full backup and factory data reset. If it’s a software bug, hiccup, etc. then a reset can usually fix it. Make sure you try the phone without any third party apps just to make sure that an app isn’t causing trouble on your phone.

      Hardware – if this seems to happen on other Wi-Fi networks, and/or you perform a factory data reset and the phone is still acting up then it could be an actual piece on the phone that’s malfunctioning in which case you might need to look into your replacement options. If this is the case then this issue will be covered under the manufactures warranty and as long as there are no signs of physical or liquid damage then you can get the phone repaired or replaced for FREE. If your phone is still pretty new look into returning it to the place that you purchased it as well. You might still be able to return it to your point of sale under a buyer’s remorse policy.

      I hope that helps, and I appreciate the detail in your comment. It’s not rambling when the information you provide can be helpful in finding a solution. Besides, too much information is always better than not enough information.

      If you have any more problems, or questions then please feel free to reply to this comment and ask. Good luck and I hope to hear from you soon.

  32. WiFi lose connection so soon
    Hi all these stuff sounds great but my cellphone is connecting but suddenly in the middle of surfing it’s gone!
    i tried to do “static IP” But didnt work either
    can u just help me?:(
    (i would rally appreciate if you just send the solution through email)
    tnx a bunch

    1. I might need more information to assist you properly

      Hi Fatima,

      So… your Wi-Fi connects and seems to work fine but while browsing, surfing or using the internet your Wi-Fi stops, disconnects itself, and stops working. I am assuming that the phone switches over to your mobile data instead?

      You tried using a static IP address but your Wi-Fi is still disconnecting itself.

      I would be more than happy to try and help you fix your Wi-Fi. I just need some additional information that will help me to help you properly.

      • What phone are you having problems with? What is the phones make and model?
      • What version of Android is your phone running on?
      • Does this happen while your cell phone is connected to any wireless network or only one specific network? Like your home network.
      • What other troubleshooting have you done to try and fix this issue?

      From what you described in your comment you tried setting up a static IP but did you try the next recommended step listed in the guide? When your Wi-Fi connects and then disconnects itself it could be the result of a software issue on the phone. Did you check your apps, or more importantly perform a full backup of your phones information and then complete a factory data reset on your device? If you have not done so then I highly recommend you do it as its most likely going to fix your issue.

      If you need help backing up and resetting your cell phone then click here for the step by step process. Don’t panic it’s really not as hard as it sounds and truly is a mother of all fixes for Android smartphones, especially when the cell phone is having Wi-Fi or other software related issues.

      If you reset your phone and use it as a clean installation with no third party apps and you are still having problems with it disconnecting from the Wi-Fi then let me know what kind of phone you have, and any other information that might help me locate the exact cause of the issue and I will do my best to try and provide you with the solution to this annoying issue for good.

      Try to let me know one way or the other my friend. I look forward to your reply.

  33. wifi connection
    After updating a few apps my phone decided I wasn’t in range of my home WiFi. I tried the forget feature, restarting my phone, even my router. Finally found this awesome web page. And with one click, I turned on airplane mode went back into WiFi and it connected! Simple and so easy! Thank you for this page!

  34. Authentication error occured on Wi-Fi, no airplane mode
    Authentication error occurred but I don’t know how to fix it since my phone(Samsung Galaxy S Duos) doesn’t have an airplane mode. Can you please tell me a way to fix it without having to reset my phone?

    1. Yes and no. It’s just called something else.

      Hi Denise,

      The Samsung Galaxy S Duos S7562 has an Airplane mode but it’s not called Airplane mode it’s called Flight mode. Same exact thing just a different name.

      You can get to the Flight mode the same way you would access a phones Airplane mode, just open your cell phones Settings, go to More settings, and then Flight mode.

      For Authentication errors make sure to triple check your password as well, as that is a common cause of that issue. Otherwise I hope this helps, if you need any more help or have any questions then don’t hesitate to ask.

  35. nexus 4 wifi connectivity issue
    so my nexus 4 is connected to the internet but my phone tells me to sign into a wifi network.i can access the internet using google chrome but none of the other google applications can connect to google i cant sign into google + or the play store works fine on other networks but does not seem to be compatible with my home network.i have 2 routers at home both of which are using the same internet connection.also initially the phone was working fine.the problem started day before yesterday randomly.later i upgraded the software to 4.4. if it really is a network issue is there a way to fix it without having to flash the phone?

  36. Problems Detecting Home Wifi

    Just today my Samsung Galaxy SIII decided to stop detecting my home wifi and claims that it is ‘out of range’ when it is literally just in the next room. Other devices are connected fine to the wifi. I have done a factory reset on the phone, but it still fails to connect to the home wifi. It detects other wireless connections perfectly well. What is going on!?!?!??!

  37. Wireless sleeps on Galaxy s2
    my problem which I have been struggling for a while is that when I connected to my router at home everything is perfect but when I put my phone aside and don’t use it for like 15 mins when I want to use it again and connect to the internet although the wireless is connected and I have to turn off and on the wireless on phone. I have this problem only at home and only with my galaxy s2. Other devices and cellphones do not have this problem. I checked the wireless setting on phone and I can not figure out whats the problem. I will be grateful if you give me a suggestion on how to fix this issue.


  38. samsung s7562 model not
    samsung s7562 model not connecting to wifi. authentication error occured. i tried all the methods that u have menioned. my router password is also disabled. Please do find me solution

  39. it doesnt help
    i have a tpad ms910 phone it it doesn’t find wifi signals. i gave it to my brother and bought a samsung ace, which runs normally. the tpad was running nice ’till the charging mechanism died on the device. i sent the phone to the repairing company. they’ve managed to repair the charging mechanism on the phone, but there’s where all went wrong. so i got the phone back and with it, i got the wifi problem. and the speaker started rustling when i was talking on the phone. i was angry because before i sent them my phone everything was running normally. i also had to pay a high price. i called them and sent them the phone back. i mentioned the problem that if i want to catch the wifi i must stand in the radius of 1 metre near the wifi router and even then it didn’t have full signal. the phone was showing only the half of the signal when it was literally on the router. so i sent them my phone. they swapped the mother board on the whole phone, but it was same the still the same and the triple price. i don’t want to pay any more money. i really need help, because my brother isn’t happy and he returned me the phone saying it’s rubbish. i don’t want to throw away the phone because it costed me already 500€.
    please write to me soon, thanks.
    farewell. with best regards

  40. connecting wifi
    applying static IP has worked. here i have a question when i go to my place in India the procedure to be adopted may be given.
    thanks and regards

  41. Jergens Bautista

    Hi, I would like to ask…
    Hi, I would like to ask if what will I do if I already connected to wifi but when I’m gonna search in my android phone it said INSUFFICIENT MEMORY, PLEASE RESTART BROWSER LATER. I already bought a 4 GB memory card but still I can’t browse? Please help me.

    1. Good News and Bad News

      Hi Jergens Bautista,

      I have some good news and bad news… the good news is that this is not a problem with your Wi-Fi or Mobile data, Woohoo! The bad news is that your problem sounds phone related and might not be the easiest long term fix to find a solution for.

      Start by clearing the cache on your phone and then visit a few web pages with a lot of images to see if the error message returns. If clearing the cache seems to only be a temporary fix, then it’s likely your phones internal storage is getting full (some things can’t be saved onto the external storage of your new 4GB memory card), and depending on your phone it might not have the best internal storage available, so you might have to keep doing some cleaning on the phone to make sure you have enough internal storage space for your phone to work correctly.

      I am not sure what make and model of phone you have but I recommend reading How to solve memory and storage issues on an Android smartphone for some tips that can help you solve this issue.

  42. Just replaced Galaxy SII with SIII and can’t make WiFi calls
    Just got this phone used off ebay. Couldn’t get the normal screen to pop up to tell it to make WiFi calls or prefer WiFi calling when the network wasn’t in range. (I live in outer Hooterville). I downloaded the manual, watched YouTube videos and always get stuck at the same place: The screen that should offer me the option of enabling WiFi calling, just never comes up. Instead, I get something about Airplane mode (OFF!), then it goes to tethering and posable hotspots, VPN, NFC S Beam, AllShare Cast and Kies via Wi-Fi. The screen that’s supposed to be there with the options, just isn’t there. I’ve tried doing a full factory reset on the phone. Just put a brand new Sim Card in it. Now, the phone says AT&T on the back but I’m on the T-Mobile Network. It places and receives calls perfectly, but I need WiFi calling at home because of business. I downloaded the manual, watched the videos, read volumes on this forum, and I simply can’t find where to turn on WiFi calling capability because the screen where it’s supposed to be simply isn’t there. I’m pretty tech-savvy for an old lady, so I’ve tried every route into this.

    Any suggestions? BTW, I took screen shots of it so you could see the path I took, if you need them.

    Thanks –


  43. Wifi not connecting only in my work place
    I have samsung grand , my problem is wifi not connecting in my work place at the same time i get access on my home, but other people those using wifi from work place they can connect easly without facing any probllem , kindly help me.

    Error message showing when going to open internet , Warnig please make sure that your network is connected, if the problem persists contact the support team.


  44. Hello,
    I have a Samsung galaxy tab 3 and once i had connected it to WiFi at my home… but now I have mistakenly pressed “forget”… so now when I turn on the WiFi again it is not able to scan it nd I don’t have an access to internet… pls help and reply asap..!!

  45. Problem in Phone
    When i turn on does not show even scanning option even there are no. of wifis coming im my other might have not seen such case in whci scanning is not even shows.what should i do

  46. Thanks!
    After doing a cleaning job on my Contacts (thanks to a Whatsapp snafu) I couldn’t connect to my WiFi at all. My laptop running on the same network had no problem. So I tried your solutions and the Airplane Mode (called “flight mode” on my phone) seemed to do the trick. Thanks!

  47. Life Saver!!
    Thank you so much for this informative and helpful page. Everything was easy to follow and I was able to fix my wifi connection problems on my HTC Vivid. I don’t consider myself to be technically savvy but your directions were easy enough to make me feel like a tech wizard LOL. Anyway thank you very much for sharing your knowledge and keep up the good work.

  48. You’re welcome

    I just wanted to say thank you to everyone who has taken the time to write a friendly comment or thank you message thus far.

    I am grateful for all the comments posted on the site but my favorite ones are the ones letting me know that the information provided was easy to understand and helpful in resolving their issue. So thank you everyone for taking the time to express your gratitude. I really appreciate it.

    Keep the comments coming and as always if you have any questions don’t be afraid to ask.

  49. wifi turns on but then turns itself off
    Hi, I had problems connecting to my wi-fi, my phone just broke because of overload and just fixed it today but when i was home i tried to connect to the wi-fi and clicked the “turn wifi on”. it says “turning wi-fi on” but the “on” icon turned to “off” after a few seconds. Yes, I have done the last step but no results
    p.s because its fixed today it means I just got the settings from the factory and they wiped all my data, so it wouldn’t be a glitch

    thanks, and please help 🙂

    1. Wi-Fi won’t stay on…

      Hey Sally,

      Sorry to hear about your Wi-Fi. Thank you for such a detailed description of the issue. Short of letting me know the name of the phone you are having problems with your description was very well written and you let me know the exact situation that your phone is in which is very helpful in diagnosing the problem.

      So, you try to switch your Wi-Fi on and it turns itself right off.

      Let me ask you something… you said that you did the “last step”, so let me make sure that you yourself actually performed the Factory data reset on your phone and it didn’t seem to help? Or you got it fixed today so when you got it back it was already reset?

      From what you described in your comment your issue does seem to be phone related as opposed to a network problem, much like these other Wi-Fi issues… I know that you just got the phone back with its default factory settings but from what you described this issue is by definition a “glitch”.

      Power your phone off count to 30 and then power it back on and try switching your Wi-Fi on again. If it’s still having problems and you personally have NOT performed a factory data reset on the device then I highly recommend that you do so. I know it might not make a whole lot of sense but trust me hard resets are amazing at fixing software related problems. If you hard reset the phone and the Wi-Fi is still not switching on properly then I recommend you contact whoever fixed your phone (most likely the manufacture) and let them know about the issue as your phones software might need to be re-flashed or worse yet a physical piece is malfunctioning and needs to be replaced.

      Speaking of hardware problems… now that I think about it, your issue can certainly be hardware related as well. If you have already tried a factory data reset then consider giving your smartphone a gentle, non-violent, love tap. Make sure not to damage your phone of course, you don’t want to make your current situation worse, but if it’s a loose flex cable or another actual piece inside of the phone that’s loose, such as the Wi-Fi antenna, then a gentle tap or shake could get it to sit properly once again and allow the Wi-Fi to work. If shaking or tapping your phone fixes it and allows you to switch the Wi-Fi on and it works then I would still recommend looking into your warranty or repair options. You don’t want that piece of hardware to come loose again and not be able to get it back into its proper place.

      I hope that helps Sally. Either way let me know what ends up happening. Like I said, it sounds software related but since the Wi-Fi won’t switch on at all it might be an issue with hardware as well.

  50. Wi-fi connected but not internet…
    Hello, i have made everything possible from this site to make the Wi-fi work on my phone, and now it does (thank you), partially.
    After using the app you suggested ” WiFix by mHotspot”, the lines of the wi-fi show full connection but it does not work. I try opening the Facebook app and it doesnt load, neither did any other app. I really don’t know what else to do…

    1. That can be very frustrating

      Hi Bianca,

      Were you able to try setting up a static IP address as well? If you have tried all of the steps in the article above including the mother of all fixes (a hard reset) then don’t forget to check out the Advanced Wi-Fi Troubleshooting Guide as your issue might not necessarily be a problem with your phone but perhaps an issue with the wireless network that you are trying to connect to.

      Does your phone allow you to connect to an open or public wireless network? If so and it seems to only be an issue at home or on a specific network, then certainly check your wireless networks settings to make sure there is nothing setup on your router or modem that would be preventing your cell phone from connecting to it properly.

      Good luck Bianca, if you hit any snags or have any more questions then don’t hesitate to ask.

  51. WiFi
    Hi. I’m using a Samsung Android 2.2.1 upgraded to 2.3.6.
    Recently, i got my mobile display changed. after that, on turning ON the Wi-Fi none of the available networks are displayed. i tried even formatting the phone but problem still persists.

    Pls suggest.

    Thanks & Regards.

    1. Wi-Fi scanner cannot find available wireless networks

      Hum… If your Samsung smartphone scans for wireless networks but never finds or displays any, even when you know that there is a network available and you have tried “formatting the phone” already then it’s likely a hardware issue as opposed to a software issue.

      If this happened right after replacing the phones screen then it’s even more likely to be a hardware issue. Something like the Wi-Fi antenna or its connection may have come undone or become loose while the phone was taken apart. Did you fix the phone yourself? If someone replaced the screen for you then you could contact them, let them know that your Wi-Fi started malfunctioning after the display was replaced and ask them if they can take a look at your phone to make sure that the phone was put back together properly after the screen was replaced.

      In your current situation it’s likely that the phone will have to be taken apart again to make sure everything is connected correctly.

      Good luck GSK

  52. My Android Phone Internet
    I have the KYOCERA RISE phone. When I got my phone on Christmas my internet was working fine but for the past weeks my internet hasn’t been working. Only certain places I can get WiFi but whenever I’m at home it doesn’t work. All the other electronics in my house works on the WiFi that I’m using for my phone. I was wondering if you could help me with this situation.

    1. Android doesn’t connect to Wi-Fi at home

      Hi Autumn,

      An Interesting situation… If your phone connects to other wireless networks properly and only seems to give you problems when trying to connect to your home Wi-Fi then it’s likely a problem with your home network and not the phone itself.

      I know that your other devices at home seem to be working properly but it can still be a problem with your network. Try unplugging the router or modem at your home for a few minutes, plug it back in, wait a few minutes for it to boot up properly, and then try to connect to it again with your Kyocera Rise (C5155).

      If your cell phone still doesn’t want to connect properly to your home network then you might have to check and if necessary change a few of the settings on your network to make sure it’s configured properly and not blocking your phone for whatever reason. Review some of the network troubleshooting suggestions listed on this Advanced Wi-Fi troubleshooting guide as it should be able to point you in the right direction.

      If you still have issues, which you shouldn’t after following the suggestions listed in both of these articles, then let me know all of the troubleshooting you have done so far and ill see what I can do to help.

      I am pretty confident that if you follow the suggestions listed in both of these articles your phone will be back up and running properly in no time at all.

      Good luck my friend. Don’t forget to come back and let me know how it goes, and don’t hesitate to post another comment if you have any more questions.

  53. HELP!! my wifi wont connect…
    Hey just wanted to know if you could help me figure out why my wifi won’t connect. I’ve tryed everything rebooted my phone , checked the connection , turned the modem off and also tryed reconnecting the wifi how many times and entered the WPA how many times but the wifi connection keeps saying disconnected?? Help me please…

    1. Hum, hard to say…

      Hi Kayla,

      Do you have any problems connecting to a different Wi-Fi like a pubic or open Wi-Fi? If this happens to any wireless network that you try to connect with then it’s more likely to be an issue on the phone as opposed to the network. If this is the case then don’t forget to try a factory data reset on your phone as a reset will usually fix software related issues.

      If your phone will connect with other wireless networks properly but not a specific Wi-Fi then it’s likely a setting on that wireless network is preventing your phone from connecting correctly and your modem or router will need to be manually adjusted. If that’s the case then make sure to review the Advanced Wi-Fi troubleshooting guide mentioned at the end of the article.

  54. Phone says WiFi is Disabled
    My Samsung Galaxy S3 won’t connect to my home WiFi, it just says its disabled but other devices can connect. I’ve tried restarting the WiFi itself and my phone but nothing has changed. Please Help!?

    1. It might be a network related issue

      Hi Riley,

      The Samsung Galaxy S3 is a good phone, sorry to hear that it’s having problems connecting to your home Wi-Fi. You definitely want it to though that way you don’t use up your mobile data plus Wi-Fi is usually faster anyways.

      Make sure that you follow ALL of the suggestions in the article above and if your phone still has issues connecting to your Home Wi-Fi then make sure that none of the settings on your wireless network are preventing your Galaxy S3 from connecting properly. If you want some suggestions as to what setting(s) to check or adjust on your wireless network for the best wireless configuration then you can click HERE.

      These two articles should help provide you with the proper solution one way or another. Good luck Riley, and don’t forget to let me know what step or suggestion ends up resolving the issue. Thanks for visiting the site and I hope to hear back from you soon.

  55. Getting my Galaxy S3 to recognize Home network
    We just changed internet providers. We can see Home network and it says not available and we see the new network and can connect to it but it wont recognize that it is now our Home network so Data usage is not free. How do we change it?

    1. Don’t worry that should be an easy fix

      Hi Shirley,

      Let me understand your issue 100%… You got a new ISP (Internet Service Provider) for your home, which is all hooked up and it is broadcasting its wireless signal like it’s supposed to. You can even connect your Galaxy SIII to your new wireless network provided by your new ISP without any problems.

      Your phone still remembers your original “Home network” in its Wi-Fi settings (which is ok) but your new wireless network doesn’t say Home network, I am assuming its network name reflects the name of your new ISP. You’re concerned that since you’re no longer connected to your “Home network” but your new network that your data is not free?

      Let me set your mind at ease my friend. As long as you are connected to a Wi-Fi for your internet then your phone won’t be using mobile data. While Wi-Fi internet is not technically “free” because you have to pay your new ISP it’s going to be faster and cheaper than using your mobile data. As long as your connected to Wi-Fi for your internet then you’re in good shape, it doesn’t matter what the name of the network is. For example if you were at a coffee shop that offered free Wi-Fi internet and connected to that Wi-Fi with your phone then your phone would have free internet.

      I hope that answers your question. If you need to make sure that the internet on your cell phone is being pulled through your new wireless network then you can go into your phones settings and turn off the mobile data option, and then try to access the internet on your phone. If you turn off mobile data and the internet loads like it should then you’ll know that your internet with your Wi-Fi is working correctly. Just don’t forget to turn your mobile data back on or else you won’t be able to use your internet when you’re away from your Wi-Fi.

      If you want your New Network to say “Home network” or even your name like “McNish Network” all you would have to do is access your wireless modem/routers settings and change its SSID (Network name) to whatever you would like it to be and then save the new settings. It’s not too difficult but I’m sure that if you called your new ISP they could do it for you over the phone in a matter of minutes. Many ISPs can access their routers and adjust settings if needed.

      I hope that helps Shirley, if you have any more questions then don’t hesitate to ask.

  56. wifi connects but no internet
    i have samsung gt-s5670.
    i got a 3G pack in my cellphone and i think since then my wifi has stoppped working in my phone.i never had any problem in connecting to my wifi .it always worked fine but now it has started showing problem.when i turn on wifi in my cellphone ,it kept on saying “obtaining IP address” but couldn’t obtain it.I used static Ip address technique and it worked.but now even after being connected to wifi ,their is no internet access.when i connect my cellphone to other wifi networks,it works absolutely fine.this problem occurs with my wifi dad’s cellphone gets connected to wifi with the same password i tried in my password is not an issue.
    please tell me what should i do.

    1. Fixing the Wi-Fi on your Samsung Galaxy Fit (s5670)

      Hi Darpan,

      From what you mentioned in your description, being able to connect to other Wi-Fi networks with no problem but having issues connecting to a specific wireless network, being able to connect to the network with a static IP address but no internet access, even that other cell phones (your dads) can connect and work properly but yours does not, is sounding more and more like a problem on the network as opposed to an issue on your Samsung.

      If you have not already reviewed the advanced troubleshooting guide mentioned at the end of this article then I highly recommend that you do so as it lists suggestions of possible causes that you can check on your wireless network to get your particular issue resolved.

      This is a good thing as your phone isn’t malfunctioning or defective, you’ll just have to locate the cause on your wireless network which can be as simple as changing a setting or removing your phone from a “prevent listed devices from accessing wireless network” list. Check out that advanced troubleshooting guide as I think it will help provide you with the solution to your Wi-Fi problem.

      Don’t forget to come back and let me know what setting on your network was causing problem or ask any questions should you experience any problems. Just let me know what you tried and we can go from there. I think it will help though so let me know one way or the other. Thanks for visiting the site and I hope to hear back from you soon.

  57. wi-fi stucks
    I rooted my note 3 n everything was grt but yesterday when I tried to send some files using wi-direct,it got stuck.n when I tried manually on it,it says ‘turning on….’ n thn after few minutes it fails.ny idea plz help.i even factory reset my device but all in vain.

    1. Trying to fix Wi-Fi that’s stuck “turning on…”

      Hi Swaminath,

      When the Wi-Fi on your Samsung Note 3 (or any Android phone) is stuck “turning on” then it might be hardware related. Especially if a hard reset didn’t seem to help the problem.

      I wrote an article about this specific issue that can be read at How to Fix an Android phone when its Wi-Fi won’t turn on that goes over this issue in more detail and that you might find helpful. Good luck and if you have any more questions make sure to let me know and ill see what I can do.

  58. Hello

    First of all thanks for the amazing article with all the explainings…

    Now my problem.
    I have a BQ Aquaris 5 and the wi-fi get error authenticating…
    I did made the hard reset, twice, and it didn’t worked.

    The strange thing is that only the previous wi-fi networks used by me have the problem.
    New networks work perfectly.

    So, there’s something that the hard reset don’t clear (some kind of wi-fi cache).

    I tried to enter in recovery mode and clean cache and didn’t worked and also clean all caches in android settings option and also didn’t worked.

    I will try the trick with airplane mode but I don’t think it will work…

    Anyway, thanks for the post and explainings.
    Now I understand a little bit more about how wi-fi work…

    Best regards.

    1. Fixing Wi-Fi on your BQ Aquaris 5

      Hi António,

      That is a strange issue…

      When you hard reset your phone it would have cleared all the catches as a reset clears just about everything off of the phone and puts it back to like new condition; like new concerning the data and software anyways.

      Try this…

      Have your phone forget the saved Wi-Fi settings, unplug your router/modem for a minute or two, power your phone off, plug in the router/modem, wait for it to power back on all the way, and then power your phone back on, use your phone to scan for available wireless networks, and then try to connect to your network again. Make sure to enter the password correctly. And see if that allows it to connect.

      If it doesn’t then I have seen a few RARE cases when a phone is updated or something is added to it that causes issues on the wireless network(s) end as the router/modem adds the device to a blocked list. Such as MAC address filtering. If other networks and “New networks” work perfectly then I would certainly recommend checking the setting on the Wi-Fi network itself just to make sure that there isn’t anything that would be causing your specific phone to not be able to connect like it’s supposed to.

      If it was an issue on the phone then a hard reset would have wiped that issue out, and since your phone connects to other networks perfectly, its sounding more and more wireless network related then phone related. If you would like some advice on network troubleshooting then make sure to review that advanced troubleshooting guide mentioned at the end of this article. It should get you pointed in the right direction.

      Good luck António, and don’t forget to come back and let us know what setting(s) on your Wi-Fi network(s) seemed to be causing this issue.  

      1. António Ferreira

        Good morning,
        Good morning,

        The reset of router was enough (along with the cleaning of memorized networks on the phone).

        That’s strange but anyway thanks a lot for the help 😉

        Best regards

        1. Glad it worked

          Good Evening António ,

          I am glad it worked. Thank you for coming back and letting me know. Enjoy your working Wi-Fi my friend.  

  59. tells to sign in when I choose a open wifi.

    Hi sir,

    So the problem I have here is that…if I ever open a opened wifi then it cinnects of coase. But after a while it tells to sign in. For example if I am outside my home like a park or mall and the wifi is open then I decude to connect it but after a while it tells to sign in to it. If I see my brother’s or sister’s us wirking just fine. I have samsung s3. I am only 11 so I dont know much about this. I told my dad about it and he says he diesent knows wats happening. I am really fed up by this. Please help me. I dont wanna reset my phone too. If there is a solution. Please give me. 

    Thank you

  60. Fixed my “Connection Problem” error
    Thank you so much for the above article. I could receive email, I just couldn’t download the messages. So I tried manually turning off the Wi-Fi, then turning on airplane mode, then turned Wi-Fi back on again. After turning airplane mode back off, it worked like a charm! Again, thanks so much! That was starting to become a really annoying problem!

  61. Wifi is connected although nothing acts as if it is
    Ive got a samsung galaxy S2 and my phone is saying that its connected but my social media sites are acting as if there is no internet connection. Any advice?

    1. Samsung Galaxy S2 connected to Wi-Fi but no internet

      Hello Chloe,

      So your phones connected to Wi-Fi but your social media sites are acting up… Are you able to open a web browser and do a search online? Does your phone let you visit these sites through your mobile data connection? How are you accessing these sites? Is it through an app or your internet browser? Is the internet on your Samsung Galaxy S2 working at all?

      There can be a few reasons why this is happening but I might need more information to narrow it down and provide you with the best solution. Have you done any troubleshooting yet and if so what have you done to try and fix it?

      If your still having issues accessing your social media sites then post a reply listing some more information about how your phone is acting, at the very least some answers to the questions listed above, as it should help me narrow down possible causes and better yet allow me to provide you with the best possible resolution.

      Oh yes, and before doing anything else, unplug the power cable from your wireless modem/router for 30 seconds, plug it back in, give it a minute or two to reboot all the way, restart your phone, and then try accessing your  social media sites to see if that helped. Connecting to Wi-Fi but having no internet is often an issue with the wireless access point like a wireless modem or wireless router.

      If you still have problems after restarting your modem/router than let me know and we’ll see if we can’t work on finding the best solution available.

  62. wifi
    hello sir …
    I have huawei asend g510-0200. its wifi not finding any wifi network but wifi are available and connected with other mobiles but not mine ,,,, plzzzzzzzzz help me sir….

    1. Trying to fix the Wi-Fi on your Huawei Asend

      Hi Usman,

      Sorry to hear that your Huawei Asend isn’t finding Wi-Fi like it’s supposed to. If your cell phone will not show any wireless networks after scanning even public networks or networks that you know to be working then it might be a hardware issue, like a loose Wi-Fi antenna. For good measure make sure to try the suggestions listed above including the factory data reset. A hard reset will help rule out software issues and if it doesn’t work then it’s likely a hardware problem and you’ll have to look into your repair or placement options.

  63. connecting…..saved,secured with WPA/WPA2
    my phone cannot connect to wifi. it says connecting but then after a few seconds it says saved,secured with WPA/WPA2. but if i connect to other wifi its working properly. please , could you help me to my problem….

  64. messaging problem
    i can’t message in watzapp , messsenger , hike or any other apps using my mobile network but i can use these when connected to WiFi

    1. Can message on Wi-Fi data but not mobile data

      Hi Meharshad,

      Sounds like the APN settings on your phone need to be looked at and most likely need to be re-configured or Reset to default. It should get your messaging to work properly again and is usually a pretty quick fix.

      The steps involved in correcting or resetting your APN setting are going to depend on what phone you have, what version of Android your phone is running on and who your wireless provider is. I am not sure what you are currently using so I cannot give you the proper instructions myself but a quick search online should give you exactly what you need and allow you to get your messaging to work properly again in a matter of minutes.

      If you have any issues finding it online then just give your service provider a call and they can give you step by step instructions as well as provide you with the configuration settings for their specific network. If you have any issues (and I don’t think you will) then leave a reply to this comment listing what phone you have, who your wireless carrier is, and what version of Android your phone is running on and ill see what I can do to track down the proper settings and provide you with the best solution.

      I don’t think you’ll have any issues though it’s pretty strait forward. If you have any problems or have any more questions Meharshad then don’t hesitate to ask.

  65. droid M issues with wifi
    I have a droid M. I use an Xbox, Samsung 10.1 2014, Kindle and have no issues connecting to wifi. My wife has the same phone and we both have the same issues. It just sits there and searches. We had a Linksys 900N and went to a Netgear 600N, same problem.

    1. Hum… hard to tell but it kind of sounds like a network issue

      Hello Oscar,

      An interesting situation you’re having. Two different cell phones (the same make and model) are both stuck searching for and not finding the network and both phones did the same thing with two different routers. It’s hard to say as you would assume that changing the router would resolve an issue with the wireless network, but since two different phones are doing the exact same thing it feels more like it’s a problem with the router…

      Does your wife’s phone or your phone have issues connecting to any other networks? If your phones can connect to a neighbor’s network or a pubic Wi-Fi then you’ll probably have to look at your Netgear 600N routers configuration settings. You can check out the advanced Wi-Fi troubleshooting guide mentioned at the end of the article above for some tips as to what to look for but you could also contact Netgear’s tech support as well, I bet they can walk you through on what to adjust on the router or how to fix it in a matter of minutes.

      If both of your phones won’t find or connect to ANY wireless networks and your Wi-Fi just searches for Wi-Fi continuously but refuses to actually display any networks much less connect to them then you will have to take a look at the phones themselves. Look for any apps that the two of you might both have on your cell phones (third party apps that you downloaded, not default apps that come on the phone) and if you do have some custom apps in common then try uninstalling it from one of the phones, restarting the phone, and then trying to connect to the Wi-Fi again. If removing the apps fixes one phone then try removing it on the other phone as well and enjoy. If unsuccessful then make sure to try the suggestions in the article above (if you have not done so already) and of course the Advanced Wi-Fi troubleshooting guide I mentioned earlier.

      I have a feeling it’s your wireless network though, so make sure to review that first for any possible causes.

      Good luck Oscar, I hope that helps, if you run into any issues or end up finding out what setting on your router was causing problems then don’t forget to come back to the site and let us know. Just in case someone else experiences the same issue it can help them to resolve it. Thanks for visiting the site and I hope to hear back from you soon.

  66. my phone (HTC explorer) can’t connect to home WiFi
    my phone can’t connect to our home-wifi even though its remembered and when i reset my phone, its just didn’t again. my sisters were connected to it so im the only one who can’t. But when i go to school, my phone can connect on their wifi so only in our home wifi didnt .. 🙁

    pls help me

    1. Issue with your home Wi-Fi

      Hey Rhia,

      It sounds like your home network is preventing your phone from connecting to it for some reason. You’ll most likely need to access your wireless router/modem settings to find the exact reason why it is preventing your phone from connecting by Wi-Fi. Check out this advanced Wi-Fi troubleshooting guide for some suggestions as to what setting(s) to check or adjust on your home network to try and overcome this issue.

      Since your phone works fine when connecting to another Wi-Fi (school Wi-Fi) it’s almost certainly an issue with the wireless network and that guide should help to get your Wi-Fi network configured properly which will allow your HTC Explorer to connect and use Wi-Fi like it’s supposed to.

  67. Wifi stops working when turning on android tv box.
    I have just connected an mx android box to my tv, and it does not connect to the Internet. This is the same whether I connect wirelessly or via Ethernet. But the bigger problem is that as soon as I turn on the bow I lose wifi connection to my phone and to my sons Xbox live. This is the case whether I connect the box with Ethernet or wifi. Can you please help as I am getting grief left right and centre.

    1. Um…

      To be perfectly honest with you David… I have no idea.

      I am a big fan of Android and Android gadgets but I have not had the opportunity to use, much less troubleshoot one of those devices yet. It’s odd that the Android Box would kick other devices off the Wi-Fi though.

      Did you contact your ISP (Internet Service Provider) yet? Perhaps your home network has to be configured in order to connect your Mx Android box to the internet. If I was in your shoes, and after messing with it for a while, I would contact my ISP first, and if they couldn’t give me the information that I needed to get it connected and working, then I would try to contact the tech department of whoever manufactured the device.

      Sorry I couldn’t be of more help David but those devices, for the moment, are a little bit outside of my expertise. Good luck to you, and if you do find out what it was, like a bad setting or something, then please come back to let me know. You got me interested and I am sure that someone else might stumble upon the same issue and your solution might just be the answer that they are looking for.

    1. Connected to Wi-Fi but cannot login to the Play Store

      Hi Adil,

      That is a little odd. Can you access and browse the internet on your phone when it’s “connected” to your Wi-Fi? If it’s connected to your Wi-Fi but you don’t have an internet connection then there can be a few reasons and possible causes. Most likely the issue is on your networks end. Try unplugging your wireless router/modem for a minute or two, plugging it back in and then restart your phone and try it again. I think that might help.

      Oh and make sure that your Gmail account is setup as well. If you’re still having issues logging into the Play Store after rebooting your router/modem and cell phone then check out the advanced Wi-Fi troubleshooting guide mentioned at the end of the article for some settings on your wireless network that you can check.

      If your STILL having issues then let me know what phone you are having problems with, the troubleshooting that you have already done to try and fix the issue, and as much information about your issue and your network as you can as it will help me narrow down the possible causes so that I can provide you with the best possible solution(s). I think that the rebooting should help though. Good luck Adil, and if you have any more questions then don’t hesitate to ask.

  68. Cannot connect to my Wi-Fi at home

    Could anyone possibly help me. I am perfectly able to connect to a Wi-Fi anywhere but at home. It is so weird because my phone can find our Wi-Fi, it says the signal shows great but whenever I try to connect it says the signal is horrible, the a quick message pops up saying autentiseringsproblem (swedish for “Authenticational problem”). Then right after showing that message the phone stops trying to connect. Now the irritating part is that the Wi-Fi works for computers!

    I am well aware that the problem might lie in our Wi-Fi device/box/thing (I am obviously not an expert in this area) but I would like to know if anyone here could suggest something or have similar problems?

    Please answer! 🙂 Thank you, and have a good day!

    1. Great news about your Wi-Fi…


      I have some great news, it sounds like your phone is working perfectly. Especially if it can connect to other networks with no problem and only has issues with your home Wi-Fi.

      Remember that Authentication issues are often caused by an incorrect password so double check the password, if you’re using one, to make sure it’s absolutely correct.

      If you have ruled out your password as the problem then you are right “the problem might lie in your Wi-Fi device/box/thing” known as a wireless router or wireless modem. This is where you might have some trouble as it can be a little technical accessing your router/modem and adjusting its settings.

      Before we get into that though try this… just unplug the power cord from the back of your Wi-Fi router/modem (that “Wi-Fi device/box/thing”) wait a minute and then plug the power cord back in. Don’t worry it won’t mess anything up and you cannot hurt it by doing this. It’s known as a soft reset and may fix your problem.

      If that doesn’t help, and I think it might, then the solution may be a little more technical. If you want to try to fix it yourself then click HERE for instructions on how to troubleshoot your home Wi-Fi. You said that you were not an expert in this area though so if you get nervous about accessing your wireless router/modems setting then you should call your internet service provider and they will probably be able to access your router/modem by remote and fix it for you (as long as it’s not a really old Wi-Fi device). If it is an older model then your ISP (Internet Service Provider) can walk you through the process step by step.

      I hope that helps. If you have any more questions than just let me know and I will do what I can to try and help.

  69. How To Fix “Obtaining IP address” error on micromax canvas turbo

    hi please help how to fix “Obtaining IP address” error on wifi on micromax canvas turbo a2550 android jelly bean 4.2 please help me out

  70. wi fi connection problem
    My “Samsung Grand 2” smart phone’s wi fi network disabled because internet connection is slow. How can i fix this problem ? I use BSNL(Broad band)’s ITI A-211 I router. Recently download speed is around 40 kbps. Please help.

  71. WiFi
    I have been blocked, or unable to gain access, from WiFi at work for some time. I sit in the middle of the building with no direct line of access to any windows, so I don’t even get my carrier service. I actually need it to keep in touch with family, for emergencies and other “non-entertainment” reasons. IT keeps asking if I’ve regained access, and have made other comments suggesting to me that they’ve blocked me on the router, and think it is a game to keep rubbing it in my face, even though they are fully aware of my personal situation…I’m kinda hoping they are reading this as well. 😛 Well, after searching for a few days, I finally came across your page and read about the static IP. Thank you so much, I am once again able to connect and feel more at ease regarding my personal situation. Thank you.

  72. Man, thank u so much.
    Man, thank u so much. Nothing worked for me and I have spent weeks in fixing the problem but u did it for me. Just installed the wifix and yepey, got superman in my hands, net working beautifully now

  73. Strange actions of Skyrocket II
    Recently my Samsung Galaxy S2 Skyrocket II has started to not detect any wifi networks at home. If I manually add the home network, the wifi works correctly. I used to be able to go out and it would roll over to data and when I returned home, it would reconnect to the wifi by itself. I am currently running Andriod 4.1.2 and no updates say they are available. This is beginning to bother me.
    Any assistance would be greatly appreciated,

    1. Samsung Skyrocket won’t reconnect to known Wi-Fi networks

      Hello Robert,

      Your right your Samsung Galaxy S2 Skyrocket should automatically recognize that you’re in range of a remembered Wi-Fi (like your home Wi-Fi) and then re-connect automatically; assuming that the Wi-Fi option is turned on of course. It definitely sounds like a software issue but hard to tell what is causing it for sure. Have you downloaded any third party applications from the Play Store around the time that this started happening? It sounds like it would do this with other remembered Wi-Fi’s not just at home, am I right to assume that?

      Do a quick test to try and rule out an app as the culprit. I don’t really mention the Safe Mode feature as often as I should but it allows an Android phone to run without any third party apps and can help rule out malfunctioning or problematic applications as a possible cause. Try booting your Skyrocket into safe mode then stepping out of range of your home Wi-Fi, you may have to walk into your front yard or even down the road a little bit depending on how strong your wireless signal is, but after your out of range of your home Wi-Fi wait about a minute and then try to walk back in range of it to see if it connects properly in Safe Mode. If it does then chances are it’s one of your apps causing mischief and you’ll just have to try and hunt down which app it is and either search for updates (which you said none were available) or choose to uninstall the application from your Skyrocket.

      Hopefully that will solve the problem and get your cell phone to reconnect itself properly to your home Wi-Fi. If not then you might want to consider doing a hard reset if you have not done so already. From your description it sounds like a software problem so a hard reset should fix it.

      Good luck Robert, if you have any more questions then don’t hesitate to ask.

  74. Samsung Galaxy 3 internet issue
    I have read all posts related and it seems I am having the same problem as others. The only way I can maintain an internet connection at home is if my phone is set on Airplane Mode. Otherwise, it disconnects on its own after about two minutes and keeps “scanning”. I have had overages from my carrier because I didn’t realize I wasn’t connected to my home WiFi. I have only had the phone for approximately three weeks so I am not sure if I was using my data plan the entire time or not. My laptop and other phone are working fine so I don’t believe it is a router issue. I did unplug and restart my router. I have also used the “forget” button and re-entered my information into the phone more than once to be sure I entered it correctly. I am not sure what to do because I cant keep it on Airplane Mode for the obvious reasons of not receiving messages and phone calls. I had an Apple phone before this and am now sorry that I didn’t stick with the Apple. Any help would be greatly appreciated. It seems to me, as a novice, that the more technology we have the further we fall behind…lol.

    1. Trying to keep your Galaxy S3 connected to your home Wi-Fi

      Hi Sharon,

      Sorry to hear that you are having problems with your Samsung Galaxy S3, it’s actually a great phone (when it’s working properly of course). Try not to regret getting an Android smartphone either. This can happen on any type of smartphone not just Android. Just do a quick search on Google for “wifi only connects when on airplane mode” and you will see that people have this problem for both Android phones and Apples iPhone, especially the iPhone 5.

      As far as your technology observation… I can see where you are coming from. Technology is great (again, when it works correctly) and the more features and the more technology that gets added to our smartphones and other smart devices it seems to amount to more things that can go wrong with them.

      Wi-Fi issues, power issues, and service related issues are three of the most difficult problem to try and solve on our smartphones because there can be so many reasons and so many causes as to why they are not working properly. So when I write a guide on how to try and resolve these issues I try to include as many different solutions that I can think of in order to come to the proper resolution to get the phone working again.

      I can see that you have done a lot of the suggestions already including the airplane mode trick (which I suppose is more of a band-aid then an actual fix), unplugging and restarted the router for your home Wi-Fi, and have tried to forget and re-enter the correct login information as well. Don’t forget that just because other devices can connect to your home network properly that doesn’t necessarily mean that the solution doesn’t lie with something on the network. Since you can connect properly while in airplane mode it’s less likely to be something on the network but I thought I would just mention it for good measure.

      Does your phone have any issues staying connected to other Wi-Fi connections as well? Or is it just at home? If it’s just at home then put another tally mark next to your home Wi-Fi being a contributing factor.

      As a new Android user you probably don’t have too many third party applications but just out of curiosity have you tried to use the safe mode feature, which disables all 3rd party applications, to see if the phone will stay connected in safe mode? If not it’s super easy to boot into safe mode on the Galaxy S3 and doesn’t cause any loss of data. To access safe mode with the phone powered on just hold the power button down until you see the Power off, Reboot, and Airplane mode options, then instead of tapping the “Power off” option to turn off the phone you press and keep holding the “Power off” option until you are presented with a “Reboot to safe mode” screen which you then press “Ok”. The phone will reboot into safe mode, and will run without any third party apps. To exit safe mode all you have to do is restart the phone, just power it off and on.

      Out of curiosity did you try a backup and reset yet? What version of Android is your S3 running on? Are there any other troubleshooting steps that you have tried? There are just so many factors it’s hard to give you a precise answer. Try connecting to other Wi-Fi networks though and let me know if it has problems with them as well. I look forward to a response Sharon; hopefully we can find the reason as quickly as possible.

      Oh and don’t forget that you can prevent your phone from accessing your mobile data, as a temporary solution, in order to try and prevent overages from your carrier. You just need to access the Settings > More settings > Mobile networks > and uncheck the Use packet data option. If you wanted to access the internet when away from a Wi-Fi you would have to turn it back on of course but the option is available should you choose to use it.

  75. samsung galaxy s4
    My phone won’t connect to my home wifi because it says it’s too slow. However I previously had an IPhone and had no issues with connecting.

    1. How to fix Samsung GS4 when internet connection is slow

      Hi Pam,

      I have the Samsung Galaxy S4 as well, it’s awesome.

      If your Samsung Galaxy S4 is showing a “Network disabled because internet connection is slow.” Message or other similar messages then try doing this to fix it…

      Access your phones Settings, make sure that the Connections tab at the top is the tab selected, and then tap on the Wi-Fi option, tap on the Menu key (bottom left of phone next to the Home key) and then tap on Advanced.

      On that screen there should be an option that says Check for Internet service – Auto switch between Wi-Fi networks and mobile networks. Make sure to uncheck that option if it has a check mark by it.

      That should help get everything working properly again.

      If not then let me know and I will give you some more advice that could help, but I have a feeling that that is the most likely cause and it should be the quickest and easiest fix available.

      Good luck Pam, don’t forget to come back and let me know if it helps.

      1. Thank you

        I was reading some of the earlier questions and solutions. I actually had to turn airplane mode on to get it to connect.

  76. Wi-Fi problem
    Came home after long day, and sat next to router, but Wi-Fi didn’t manage to connect it. I tried changing password, name and everything, but this guide was good enough to help me out. Turned aeroplane mode on and then off again, suddenly it started working again. Just a simple problem solved in 3 minutes.

  77. Samsung GT S5360
    When my screed times out to black, after a while, the phone disconnects from WiFi and I get no email or Watsapp notifications nor Skype calls. Got a fix?

  78. Hello. I bought a HTC One
    Hello. I bought a HTC One (android 4.2.2) 2 months back. I had no problem with it until yesterday when i suddenly noticed that my Wifi isn’t connected. This was strange because I was using it the whole day and it was perfectly fine. Then when I checked whats wrong, the wifi displays an error. I tried to switch on the wifi again but it just froze at “Turning On”. At least for hours,its stuck at Turning on. Then again it displays the error message. I tried restarting the phone, I did a cache clean up and even did a full factory reset. Its still the same. I still cannot on my wifi. please help me

    1. How to fix the HTC One when its Wi-Fi is stuck “Turning On”

      Hi Avee,

      I actually have another guide for that exact issue. Check out How to Fix an Android phone when it’s Wi-Fi won’t turn on for some advice on fixing that particular issue.

      That particular Wi-Fi problem can be a little hard to fix sometimes depending on whether it’s software related or an issue with your phones actual hardware but that article should point you in the right direction.

      If you have any more questions then don’t hesitate to leave a reply to this post or even leave a new comment under that article. Thanks for visiting the site Avee, good luck, and I hope the advice listed on that guide helps you to fix the Wi-Fi on your HTC One (Android 4.2.2) smartphone.

      1. Now my HTC One won’t switch on

        Now I can’t even get my phone to switch on. I tried holding the vol up/down + power button still nothing. I charged it for hours on the wall charger and the laptop but its not charging or even switching on.

        1. Hum, that’s not good

          Hi again Avee,

          It’s sounding more and more like a hardware malfunction. Has the phone experienced any damage recently?

          If the phone won’t power on, wont charge, or even show that it’s charging, and is totally dead and unresponsive then it sounds like your device has malfunctioned and will need to be replaced. Sorry to be the barrier of bad news my friend.

          Make sure to check out I can’t fix my phone, now what should I do for some options that might be available for you in getting a replacement unit. Hopefully you’ll be able to get a replacement with minimal fuss or aggravation. Definitely look into your warranty options first, if your phone is still covered, as warranty is often the most affordable option available when getting a phone repaired or replaced.

          I’m sorry that your HTC is giving you problems Avee, if there is anything else I can try to do to help just let me know.

          1. Oh thats bad. I purchased it
            Oh thats bad. I purchased it from Australia while on a holiday. I currently live in Sri Lanka. I have been informed that there are no authorised service centres here. Does it mean I have to go back to Australia to fix it?

  79. thanks for giving the tip
    thanks for giving the tip about passward write in capital letter…thanks again

  80. samsung galay s2
    my phone will not let me turn on the wifi i turn it of and restarted it many times but still will not let me turn it on. i re booted my phone and tried to turn the wifi on but still will not work. please help if you know whats wrong with it

  81. can’t connect to WiFi
    Hi. Thanks for the info. but i already use the second to the last instruction. But it doesn’t work at all. My problem is I try to TURN ON my WiFi, yes it TURNED ON but the problem is after I turned it on, it goes AUTOMATICALLY TURNED OFF. I’ve tried this over and over again. How can I fix this? Thank you for the response . <3

  82. Samsung GT S5360
    Still can’t get the phone to stay connected to WiFi whilst it is ‘sleeping’. Can anyone help please? I wonder if it may be some sort of power saving thing but I can’t find anywhere to set power saving modes. Missed a really important Skype call yesterday.

  83. Adithya Gumudavelly

    I usually get diconnected to wifi on my S4 device
    I use Samsung S4, i observe that, i usually get disconnected to internet.,when i try to connect it back..,it shows me like connecting…. ,finally ends up with saved and secured without being connected. i find this problem very often..,can any provide me gud solution please?… thnx in adv…

  84. its always says “save,secured with WPA/WPA2”
    i’d tried connecting but its always says “save,secured with WPA/WPA2” please help me 😉

  85. connected to wifi but no internet connection
    i have connected to wifi using static ip option …but there is no internet access……please help me solve this probelm

  86. Your advice on which android app to use helped
    Thank you for this article. The app you recommended instantly solved my problem. I nearly bought a new phone because of this issue. Thank you

  87. WIFI problem
    I have xtouch 401, sometimes for unknown reason the WIFI turns off and the slide bar of it turns to gray so i cant turn it on again. I have to turn off my phone and remove the battery so i can turn my WIFI on.

    can you troubleshoot my problem please ??


  88. galaxy s3 wi fi problem
    Hi I own a samsung galaxy s3 And when I try connecting to wi fi after authentication it says wi fi disabled this is happening with every wi fi I have tried connecting to….. please help

  89. Thanks
    Thanks James, for this and all the other info you have on your site. I’ve still got to fix my phone to link with my portable wifi; in common with many of the other posters, my children can connect ok on their devices, but I will get there ..
    But how do you do this? there are no adverts on your site, nothing to buy from you, so thanks for all your altruisitic time and effort.

    1. Thank you

      Hi Fred,

      Thanks for the kind comment and observation, were you able to figure out how to connect to your “portable WiFi”? What kind of devices are you trying to connect to each other? Let me know and I will see what I can do to help. I love helping awesome people like yourself.

      1. fixed!
        Hi James,

        I did a factory reset, but I discovered on my phone (a ZTE T83 Australian Telstra ‘Dave’ phone) an app for Backup and Restore (made by ZTE); it does data (including all texts!) and apps, and restores data and apps! I got a 16G card as you suggested backed up easily. I did the reset and tried the portable wifi I wanted to sync with but it already had the password..???

        Somehow it must have got it from google that I was invited to rejoin when I did the reset, or from the card, so I took out the SD card and reset again and refused to join google; this time I was able to put in the password and link up fine. The restore of data and apps went well, with only one app not restoring. (I ‘ve had the phone only a month so there were not many to restore.)

        Maybe there are backup apps around that would make the process easier for everyone.

  90. WiFi connected internet works,but issues in WhatsApp n facebook
    Hello, I am having issues with my dlink Dir 300 router on my android nexus4. Internet works fine but apps like Facebook n WhatsApp have n videos do not load on Fb app n I constantly need to reboot WhatsApp along with WiFi on my phone. My internet connection is dynamic.whereas on same connection. Ios n windows phone works fine.its just android which has issues.any help regarding this would be appreciated

    1. Hum hard to say…

      Do you have any issues when connected to another Wi-Fi network or just on your home Wi-Fi? From your description its sounding more like an app(s) issue as opposed to a problem with your Wi-Fi or even your Nexus. Unless it’s having problems because your Wi-Fi keeps disconnecting, which would certainly cause issues.

      The first thing that I would do is to double check and to make sure that your apps are up to date.

      If you use these apps frequently, which is common with social networking apps, then things can pile up quickly as well. Try going into your Application Manager, clicking on these two apps and clearing the cache.

      Also try logging out and then logging back into the accounts on those apps. See if it helps at all. If it’s REALLY giving you issues you can try uninstalling and reinstalling the apps as well.

      How often do you power off your device? Giving your Nexus a quick rest every other day could help keep your phone in good health, and if these issues are happening because your Wi-Fi keeps having problems staying connected then follow the tips listed in the guide above, including the factory reset, and I bet it will help BUT that’s kind of a last resort.

  91. Galaxy Note 2 will connect wifi and I can use the internet but..
    I can browse on my phone just fine, but since a couple days ago, I haven’t been able to sync my google accounts on my phone, even drop box. It keeps saying “sync is currently experiencing problems. It will be back shortly”. Now I can’t even access my calendar or contacts, gmail doesn’t work, and the google play store keeps saying “no connection” and clicking the retry button doesn’t fix anything.
    The email app with the phone itself still works though and so I can receive emails sent to my gmail through my phone app, but not through the gmail app.

    I’ve been trying to upload some images from a lecture from my phone onto drop box and even that’s been on “waiting” for ever now. I’m not sure what the problem is, when it uses my phone’s data it works though.

    I wonder if it’s a problem with my home wifi, but then the wifi works just fine on my laptop and again, I can browse just fine with it on my phone.

    I tried removing my google account from my phone, resetting, then adding it again, but it still doesn’t sync and shows the same error. I’m starting to go crazy trying to figure out what’s wrong.

    I’d really appreciate your help, thank you!

    -A distraught student

  92. wifi
    Wow.. your trick about starting airplane mode first then wifi just fixed a week of frustration. Thanks!!!!

  93. wifi
    I click button to on the wifi and then phone not let me even to pick up the wifi what I should I do?

  94. Thank you!
    Everyone BUT me could connect to the home WiFi. Tried everything else, found this page and airplane mode worked a gem. Bookmarking it for future connection fails.

    Greatly appreciated!

  95. Galaxy exhilarate
    I’ve tried everything. EVERYTHING. My wifi simply says “error” after I try to turn it on

  96. Wifi Button Doesn’t turn on!
    When i try to turn on wifi is greyed out and says turning on…… but nothing happens i reboot it and it still happens. i’m starting to think that my phone has a virus

    1. How to try and fix Wi-Fi that won’t turn on

      Hi Charlie and Austin,

      You’re not the first person(s) to have this issue; in fact I have a couple of articles about trying to find a resolution for that exact problem. Check out How to fix Wi-Fi when it’s grayed out or missing I think it’s exactly what you’re looking for. How to Fix an Android phone when its Wi-Fi won’t turn on should also be very helpful as well.

      It could be software related (something like a bug or a virus or maybe even just a bad app) but it could also be a hardware issue as well, like a bad antenna. Hopefully its software related as that will be an easier problem to solve. Either way those articles should get you pointed in the right direction.

      If you have any more questions guys don’t be afraid to ask.

  97. Connected, no internet
    I have a Samsung phone, and for work I use an IPhone, and previously I had a Blackberry. I have never been able to use any Wi-Fi network on any of those phones. The Blackberry couldn’t even pick up any networks. Both the IPhone and Samsung get to the point where they claim to be connected, but that’s it. Makes me think I’m missing something. I have compared my IPhone’s settings with someone else’s, and it’s all the same. They can connect, I can’t.

    Technology hates me

    1. My goodness, that is interesting… very interesting.

      You cannot connect to the internet on ANY Wi-Fi networks? Not even a public Wi-Fi like a coffee shop or a restaurant? What Samsung phone do you currently own? A few things can cause a phone to connect to a Wi-Fi network but still not have internet, it really depends. Has your cell phone ever been able to connect to internet through Wi-Fi before?

      I assume your mobile internet is working properly? Do you get any error messages if you turn off your mobile data and try to connect through a Wi-Fi?

      You definitely want your Wi-Fi internet to work if Wi-Fi’s available. It’s faster and it won’t cost you data through your wireless carrier.

      Were you able to do any of the troubleshooting listed in this article above or any of the tips in the advanced troubleshooting guide yet?

      Technology can be pretty stubborn sometimes, and every now and then smartphones like to think that they are smarter than we are. For every problem there is usually a solution one way or another though and that’s what Smart Mobile Phone Solutions is all about.

  98. Thank you so much for your great advice
    Thank you so much for your great advice, so thorough and helpful xoxo

  99. Gabrielle Douglas

    WIFI still not working
    i have done all of these and its still not working. i dont know what to do now!?!

    1. Trying to fix a smartphones Wi-Fi can be a real challenge

      Hi Gabrielle,

      Which cell phone are you trying to connect to Wi-Fi with and what exactly is the phone doing when you try to establish a connection?

      Make sure to double check the article above to make sure you didn’t skip or miss any suggestions, don’t forget to review the advanced Wi-Fi troubleshooting guide mentioned at the end of the article and especially don’t forget to browse through the comments left by other readers just to make sure that someone else wasn’t having the same issue that you are.  

      Once you have done those things, if you are still having issues and your phone still refuses to connect or stay connected to Wi-Fi, then just let me know what phone you have, what exactly it’s doing, and if possible what troubleshooting you have already tried in order to try and fix it.

      Either way let me know Gabrielle. Thanks for visiting the site and I hope to hear back from you soon.

  100. Connected to WiFi but no Internet
    I just want to share. This may help. Try to check your date and time settings. Put it up to the current date and time. Then try to reconnect to WiFi. =)

  101. Obtainig ip address
    So how do you install the program if you dont have internet on your phone?

  102. Not sure if you still
    Not sure if you still checking this but I figured I would give it a shot. A few months ago my Samsung S4 stopped using my wifi at home. It says its connected but then says something about something being blocked because it is trying to access my phone without authorization and I should update security settings. This first started happening after an update at the end of March. The phone had no problems connecting before that. So it says I am connected but then there is no actual internet. The wifi works in other places like at the bookstore and stuff so I assume its not a problem with the phone. I have to guess that the security message that pops up has to have something to do with it but ive updated all my security settings and there is no new app on my phone that wasnt there when it did work before. My laptop connects fine with the wifi BUT my kindle has recently stopped connecting to it as well. With this in mind I tried Comcast but they arent any help.

    We have reset my network, tried manually adding the MAC addresses to the network and it still wont work. Phone still says it connects but has no internet and the kindle seems to just hate. Of course the phone and kindle people are telling me to deal with Comcast but comcast cant find a problem at all since i have a desktop and laptop connecting through the wireless with no problem and both of the small devices USED to work but dont anymore. Any ideas at this point would be great. I would really like to stop using my data plan on the phone lol.

    i have read all the threads above and nine seems to have the problem that i am facing.Mine is that I CAN CONNECT TO WIFI AND USE INTERNET WHEN I AM CLOSE TO THE MODEM SAY 1-4 METERS meters and when i am out of that range it simply wont connect eventhough it shows strong signal(SAVED AND SECURED).This problem is really annoying me.this problem started after installing a custom rom(CM 11).HERE ARE THE THINGS THAT I TRIED AFTERWARDS
    2.FALSHED STOCK JB 4.1.2 AND TRIED *#0011#


  104. I cant open sites that require a Username and Password (GMAIL)
    Hi there, I hope you can help.
    Username/Password Fault.
    I have a desktop, laptop (Linux), Tablet (XOOM), Iphones and Android phones. The desktop is wired directly into the hub and work perfectly, The Laptop and Tablet will connect to the internet on the WiFi but they both will not let me login into websites that require a username and password. The mobile phones work perfectly on the WiFi network.
    If I use one of the Android phones as a hotspot I can connect to it on my Laptop and it lets me use websites that require a username and password.
    I have already swapped out the Hub for another and the fault remains, I have cleared cookies cache memory on all devices and the fault remains. Any ideas?

  105. heelp! my htc one(m7) wont connect! ;(
    ok, so when i first got the phone some months ago, it worked just fine, connected and everything, but now i have to use Mobile data, but that gets expesive when i cross the limit, but i have no other options.

    OK, so, when i try to connect to the network, it says exellent signal strength and everything, but when i try to ‘connect’ ( the password is right, otherwise it would not save the network) it says connecting… , AND instead of connecting, it just pops back to the start again, like if nothing happend, just goes back to nothing, and i can just try to connect again, but the same happends over and over again, i have tryed reseting everything, but nothing helps…

  106. Thank you
    It worked

    Tnx for the tip..I tried the airplane mode..then taraaaan..connected..simple as that..

  107. Wi-Fi Button Doesn’t Work
    When I press the wifi button, it just keeps trying to find Wi-Fi but it isn’t working and i have to use mobile data..
    i can connect to other networks though .

    1. It sounds more like a problem with the Wi-Fi network…

      Hello Alinda,

      If your phone connects to other Wi-Fi networks without any trouble then chances are it’s an issue with the Wi-Fi network itself as opposed to your cell phone. Make sure that you follow the advice listed in the Advanced Wi-Fi Troubleshooting Guide; chances are it’s exactly what you need in order to get connected properly.  

  108. mobile phone wouldn’t connect to wifi
    Your solution to disable WiFi & Mobile Data, place the phone in Airplane mode then reconnect to WiFi, before taking out of A mode was the perfect solution to a problem I’ve been fighting since my phone System Updated days ago! Who’da thunk? Thanks so much!

  109. Hello, Thank you a lot…

    Hello, Thank you a lot but it’s still not connecting, I only have two other devices connected to it and my phone isn’t even showing any available networks. I tried disconnecting the plug and restarting my phone and nothing changed, hope you help :’)

    1. Cell phone won’t show any available Wi-Fi networks

      Hello Waed,

      Sorry to hear that your cell phone is having problems connecting to Wi-Fi. What make and model of cell phone do you have that is having this problem and what version of Android is it currently operating on?

      Other than soft resetting and powering your phone off and on (which is a good start) what other troubleshooting have you done to try and resolve this issue?

      Make sure to review the entire article above as well as the advanced troubleshooting guide linked to at the bottom of the article. Don’t forget to read the comments posted by other readers as well.

      If your phone won’t show any available networks at all, even when you know that a network should be available then there are a couple things that can cause that to happen.

      It can be a software issue in which case a factory data reset would almost certainly fix…

      Or it could be a hardware issue and an actual piece of the phone might be damaged, defective, or malfunctioning. If you try the troubleshooting suggestions listed above and your phone simply refuses to show any available networks then you might need to look into your repair or replacement options.

  110. suggest me with a solution to rectify
    hi, i am using samsuung galaxy s2, the problem is what i cant able to connect my phone to wifi, while scanning devices its showing all other wifi devices around me expect my home wifi, i find it its a peculiar problem where it shows other wifi devices around other than my home wifi.. can any one give me a solution??/

    1. That sounds like an issue with your Wi-Fi

      Hi Dinesh,

      From your description that sounds A LOT more like an issue with your wireless network as opposed to an issue with your Samsung Galaxy S2. You might have to contact your home ISP (Internet Service Provider) and ask them to review your home Wi-Fi internet for any issues. Sometimes talking to your ISP can be a little frustrating though so before doing that make sure to review the Advanced Wi-Fi troubleshooting guide as it lists a lot of settings and configurations that you can check on your home Wi-Fi that can cause these types of issues.

      Does this only seem to happen with your Samsung Galaxy S 2? Are any of your other devices (cell phones, laptops, tablets, smart TVs, etc) able to see your home network or do they have issues as well?

      Try the suggestions listed on that advanced troubleshooting guide though as I think it will help put you on the right path in resolving your particular issue.

      1. Regarding problem in wifi
        Hi Mr.James, thank you for your suggestion. The issue is that only my samsung s2 mobile cant scan my home wifi, all other devices like my laptop, my iphone, my blackberry can identify the home wifi and connect. whereas my samsung s2 is unable to scan my home wifi network, the scan result shows all other wifi networks available around the locality. I have tried with advanced setting in wifi too but it didn’t work out yet, i also manually added my home wifi SSID and password even that didn’t work. please provide with a apt solution.

  111. I love you!!! I had problems with this for days
    I love you!!! I had problems with this for days and tried everything, was so frustrated and got onto here. It was the airplane mode that worked, to turn it on, try to connect and then turn it off! So crazy that worked, stupid phones… But thank you sooo much!

    Hi James,

    Ok before i begin i will let you know that i dont want to do a hard reset unless its the only option.

    I have a vodafone smart mini (i like samsung best but it was a gift) and one night while i was at facebook it told me that the battery was overheating, so i closed it. But when i reopened it it couldnt connect to the internet (it shows that it has signal but it cant connect). I tried to close the router and phone as you said but it didnt work.
    Any suggesstions???

  113. wifi not connecting
    My phone is an alcatel OT 4033E. I recently successfully rooted it with framaroot and a few days after I rooted it the wifi didn’t function properly anymore. In the settings it says my phone is connected but when I use google play store it wont connect. The wifi icon is also grey. I tried unrooting it with superuser then rebooted it and did a factory reset but still the icon is grey and it says my phone is connected but when I use apps that require the internet, it won’t connect. Can you please help me get my phone to connect to the wifi again.

    1. Yeah Wi-Fi is something that you are going to want to have…

      Good description of your exact problem Camille, very detailed, and helpful. The exact cause of your issue is kind of hard to pinpoint and here is why.

      I have seen cell phones have similar issues after rooting them, usually it happens right away though, they’ll root the phone try to use internet through Wi-Fi and it won’t work. This isn’t the case here as you stated that the internet worked for a few days after you rooted it. So it sounds like you successfully rooted your smartphone which leads to me to think that it’s less likely an issue caused by rooting it.

      Another thing that you mentioned to add more support to this theory is that you said that you “unrooted it”. I am assuming that you tried to flash the stock OS back to the phone? If so then that should have helped rule out a software glitch caused by the rooting too. You also said that you tried a factory reset which could have helped as well, if the issue was software related.

      So if I was to make an educated guess as to what the actual cause of the problem is… I am thinking that it sounds more like a hardware issue that just happened to occur shortly after rooting. You can check out How to try and fix a cell phone when its Wi-Fi won’t turn on for a more detailed explanation of this but if it does turn out to be a hardware issue then you will likely need to look into your repair or replacement options as an actual piece of your phone will need to be adjusted, fixed or replaced.

  114. wifi not working
    I saw your page and hope you can help me.I have a galaxy w and my wifi has stopped working, when I pull down the menu and press the wifi button it lights up but only a dull light,it is suppose to light up dull then go brighter and activate the wifi but it doesn’t activate it, I have done a hard reset and wiped the phone but it still does not work and I think the wifi is inoperable.
    any help would be greatly appreciated

    1. Trying to fix the Wi-Fi on your Samsung W smartphone

      Hi Phil,

      Sorry to hear that your Samsung W is having Wi-Fi problems. From your very well written and detailed description it sounds more like a hardware issue as opposed to a complication with your Samsungs software. Especially since you already took the initiative to perform a factory data reset which unfortunately wasn’t able to fix it.

      My last reply to a reader on this page covered a similar topic as her cell phones Wi-Fi didn’t want to allow her to turn it on either. As such I am going to offer the same advice and suggest that you look into your repair or replacement options as it sounds like an actual piece on the device has malfunctioned and will need to be repaired or replaced.

      Good Luck Phil, if there is anything else I can do to try and help please let me know.

  115. my wifi is connected but it doesnt working
    my wi-fi is connected when i go to my wi-fi settings, but when i saw it on my home screen it has no connection even when i go to any websites, like google. and what i have noticed is before the signal color of my wi-fi when it is connected its color BLUE, unlike now its already GRAY. i don’t know what happened please help me.

    1. Trying to fix your smartphones Wi-Fi connection

      Hi Aira,

      I am not sure I fully understand the issue that you are having with your Wi-Fi.

      First of all what make and model of phone are you having issues with? Do you have issues connecting to any Wi-Fi network or it only having issues connecting at one location like home or work? You say that when you go into your Wi-Fi settings that your phone says connected but there is no internet connection? Or is the Wi-Fi switch turned off and or grayed out? Have you downloaded any apps around the time that this happened? What troubleshooting have you tried to do already in order to try and fix it? Have you done any of the suggestions in this article above? Have you reviewed the comments from other readers as well?

      If you still need or want help trying to fix the Wi-Fi on your Android smartphone then please, help me help you, by leaving a reply to this post with the answers to those questions. Once I know the particulars I should be able to help you properly. Thanks for visiting the site Aira, I hope to hear back from you soon.  

  116. My problem is that my phone…
    My problem is that my phone connected to Wi-Fi network but no internet so I tried the advice, I unplugged the power cable I counted 15 sec and plug it back in. Then it works ….. Thanks for this.

  117. Thank you
    It works now.

    Thank you very much. Actually my problem is wifi is connected but internet browsing is not working i faced this problem nearly 2 days. now i fix the problem with the help of changing the ip address. through wifi settings – Advanced options…

    Once again thank you

  118. Thank you soooooo much.
    Thank you soooooo much. After many months of no WiFi on my phone, I was finally able to update over 75 apps (which kept crashing). All to think just a simple switch to static IP was the solution.

    Thanks a ton,

  119. Try downloading a wifi manager

    I had this issue on my Android and I ended up fixing it by downloading a wifi manager and then changing the password in the manager and then re-entering the password… I hope this works for you… I know what it’s like to have this issue and it worked to solve my android problem.

  120. Want to thank you for a great site
    Want to thank you for a great site and all the work you do to help others connect!
    I stuck with it, and after my 20th encryption key attempt, I discovered a 1 (one) was actually a lower case i. It was a silly but sweet victory. A million thanks.

  121. Easy fix for “obtaing IP address”
    1. Select the network on your phone> tap modify network config>Show advanced options>
    2. Set IP setting to Static>
    3. From the PC wireless Network Connection properties, find the IP address. (under Networking>IPV4>Properties>General.
    4. Type the same IP address on your phone. (in the modify menu)
    5. Delete any Gateway address on the phone if not present in PC.
    6. Save and connect.

  122. Ruben Gaudier III

    Connected to Wi-Fi but no Internet
    Hi, my name is Ruben. I have a “Cherry Life” (brand of my cellphone) Jellybean 4.2.2. I cant use my phone for researching my tasks in school. My phone is connected to our WiFi but i can’t be online. Previously I am able to connect and able to online surfing in our WiFi. I’ve done doing this “Unplug the power cable of the router and count to 15 and plug it back in”. What should I do else?

    1. Trying to fix the Wi-Fi on your Cherry Life

      Hi Ruben,

      That sounds like a problem with your Wi-Fi and not your cell phone. I bet that your Cherry Life can connect and browse the internet when using a different Wi-Fi network.

      Since your phone is connecting to the network but there is just no internet I am very surprised that soft resetting your router didn’t help. Pulling the power cable from the router for a few minutes and then rebooting your Android will often help to fix that type of issue. Odd that it didn’t help with yours.

      I suggest that you unplug your wireless router/modem again and then power off your phone as well. Wait for 5-10 minutes and then plug your wireless router/modem back in, wait a few minutes to make sure that its rebooted completely, and then turn your phone back on to see if it will connect. If that doesn’t seem to help then give the manufacture of your wireless modem/router a call or get in contact with your ISP (Internet Service Provider) to let them know what is going on and to see if they might know what is causing this issue. It might even be a problem on your ISP’s end as your router seems to be producing a network signal.

  123. Nokia Icon Can See WiFi Nets – Just Not Mine
    I realize this thread is geared towards Android phones, but perhaps you can give me a clue about how to fix my issue. I just bought a Nokia Lumia Icon (Windows Mobile 8.0), and it won’t even see my home’s Linksys G router. It does see other routers at nearby homes…just not mine! I thought that installing the Nokia Cyan/Win 8.1 update would help, so I took my phone to a grocery with WiFi to see if it would work there. My phone “saw” the store WiFi right off the bat, proving that the phone can connect to WiFi, so I downloaded and installed Cyan, came home…and no change. I know the WiFi at home works because the laptop I’m typing this on is connected to my WiFi, as is the Netflix on my wireless BluRay player that my wife is watching.

    I did try to add the connection to my router manually, but that didn’t work. So, how do you troubleshoot something like this? Do some smartphones have problems with older B or G routers? I was thinking about upgrading to at least N to take advantage of better bandwidth, especially for Netflix, but I would hate to fork out for a new router only to possibly encounter the same problem. Thanks!

    1. Finding and then connecting your cell phone to your home Wi-Fi

      Hi Joe,

      You are correct my friend, this guide is geared towards trying to solve Wi-Fi issues on Android smartphones and I myself have not had the opportunity to troubleshoot a smartphone running off of the Windows OS (Operating System) for a few years now. So I am a little rusty as far as Windows cell phones go but let me toss you some possible causes and things that you might be able to consider when trying to find the proper solution to your current problem.

      Good job in trying to upgrade your phones software by the way; very clever and it’s a shame that it didn’t help. It’s odd that your cell phone won’t even see your home network at all, especially if it’s able to find other networks properly. I am assuming that it has never been able to locate or connect to your home Wi-Fi before. I doubt that this issue is a result of you using a Wireless G router as Wireless G is still one of the most common wireless standards in use today. I bet the signal that your phone is seeing from your neighbors and other “nearby homes” are from networks using Wireless G routers; so yes, very strange.

      From your very well written comment it does sound like it might be an issue with your router, but again its odd as your phone cannot even see it to try and connect to it. Check out the Advanced Wi-Fi troubleshooting guide for sure, if you haven’t already, as it is more focused on fixing Wi-Fi problems related to a wireless network as opposed to the phone itself.

      Out of curiosity have you tried to manually enter your network details into your phone to see if it would find it and connect? I had this issue on a tablet the other day (an Apple iPad) where it wouldn’t even see my home network but once I entered all of my networks information it connected with no problem. Make sure to try that as well as it might just be the trick that you are looking for.

      I hope that helps Joe. Good luck, and if there is anything else that I can try and help you with just let me know.

      1. Thanks for the reply, James.
        Thanks for the reply, James. I did indeed try to enter the SSID manually, but it still did not connect. I will check out that troubleshooting guide, and maybe I’ll just break down and get a new router anyway, since both my laptop and Blu-ray support N (and with Netflix, the extra speed will help).

        1. I decided to just go with the new router

          Well, I decided to just go with the new router, figuring it would help some with our Netflix hiccups on my Samsung Blu-ray player. Guess what? I bought a Belkin AC750, and while my Nokia was able to connect to that, my Netflix connection “broke!” I upgraded to the AC1200 after reading something about signal strength issues, and it worked on Netflix briefly… and “broke” again. I’m going to try a new Linksys router to see if the brand makes a difference.

          Don’t you hate it when something that fixes one problem creates another?!


          1. I do hate when that happens

            Yes, Yes I do hate when one fix causes another problem. It can definitely be frustrating.

            Thanks for the follow-up Joe. Keep the updates coming.

          2. A Linksys router solved the problem

            Well, I swapped the Belkin AC1200 for a Linksys AC1200+ that had external antennas. I got a full five bars on the strength meter with that one, and wouldn’t you know it, Netflix is working once again. I should have just gone with Linksys in the first place. It appears that for whatever reason, the Netflix app on Samsung Smart TV devices (TVs or Blu-ray players) may require a better signal to work than the other apps such as Hulu or CNBC.


          3. Sweet! I am glad to hear that everything is up and running

            Awesome! I am glad to hear that everything is back up and running properly again. Thank you very much for the follow-ups by the way. I am sure that someone else who visits this page can benefit from your discovery.

            Keep up the great work my friend, and enjoy that working Wi-Fi as much as you can.

  124. Could not connect through internet in my college
    I tried to connect through Wifi in my college but it does not connect after all method I came to know that my password is right all the laptops connect but not my android phone then I ask to friend the same problem was with them and then I get to know that no one is able to connect there android phone to WiFi network in college… Where as all other is phone get connected like lumia , iPhone, Java phone but not android phone…. Please tell me brother how to fix this problem.

    1. That is strange… Talk to the network admin

      Hi Sumit,

      That is a very odd issue. I don’t see why other types of cell phones would be able to connect but not any Android phones.

      If I was in your place then I would track down the network administrator for your college and ask him for a few minutes of his time. Let him know that you and other people are having issues connecting with your Android smartphones and ask him what might be causing it.

      If he is unsure ask him to help you setup a Static IP address in order to establish a more direct connection to the Wi-Fi network. He should know all of the information associated with your schools network and can probably help you set everything up in a matter of minutes.

      Try to pay attention to what he (or she) ends up doing to get your phone setup properly, that way you can help your friends setup and connect their Android devices as well. I bet they would be very happy and grateful to use the schools Wi-Fi instead of using the internet from their mobile data.

  125. Should I send my phone to a technician?
    Hi! I’m using a sony phone and its WiFi suddenly stopped working. I first noticed when I tried connecting to my home network it kept saying that it’s not in range. I tried choosing “forget”on the network’s menu but after that, it doesn’t even show the network anymore. Internet is working fine w/ laptop and tablet. Tried turning off the device, power cycling, and even factory resetting to no avail. It cannot detect other WiFi networks as well. When my phone’s WiFi is turned on it’s perpetually scanning for networks but doesn’t show anything.

    I’m not sure if me accidentally dropping the phone may have caused it. Is there anything else I can do from my end to fix this or should I get this thing checked?

    I would really appreciate your help.

    1. This does sound like it might be hardware related

      Hi Melsie,

      From your description, which was very well written by the way, it does sound like there might be some physical damage or some kind of hardware related issue on your Sony cell phone. After all of the troubleshooting that you have already done at this point I think that you will need to look into your repair options which would include having your cell phone looked at by a qualified technician to see if the malfunction part can be replaced or if it can be repaired.

      Check out the “Hardware” section on How to Fix an Android phone when it’s Wi-Fi won’t turn on for some additional advice but you may be able to repair it yourself depending on the severity of the issue.

      Sorry to hear about your cell phone Melsie, good luck and if there is anything else I can do to try and help just let me know.

  126. WiFi not staying on
    Hi James
    Thank you SO much for taking the trouble to help us all! I thought I would let you know what cured it for me in case it could help others.
    I have a new Prestigio 5500 Duo running Android 4.2.2 but it would not access the internet although it said WiFi was on. I kept getting the “Authentification Problem” error message and no bars came up in the Notification area at the top. When I tapped the network name it showed it had good strength signal & it let me connect but then dropped out again. I couldn’t find the answer online. I am new to Android (or any smartphone for that matter – this is my first!) so I just kept tapping on anything I could find!
    Eventually I went into System Settings then clicked on Wifi. This shows all the networks nearby. At the bottom left of the screen there is an odd sign of 2 arrows forming a circle (like chasing their tails is the only way I can describle it!) . When you tap on that it tells you to press the WiFi Protected Set UP Button ON THE ROUTER which may be just labelled WPS. I did that and immediately the Wifi came to life and I had all bars up!! I was so excited!
    Hope this is helpful to someone else

    Best wishes and thank you again

    1. Push ‘n’ Connect or Wi-Fi Protected Setup (WPS)

      Nice contribution Jo Ball! Very nice. You posted a pretty good description as well. That odd sign of those two arrows chasing themselves is often referred to as the “sync symbol” or “sync icon” but I don’t think it has an official name so your description was right on the money. I knew exactly what you were talking about and I am sure other readers will too. Another thumbs up to you my friend.

      WPS (Wi-Fi Protected Setup) or Push ‘n’ Connect (for many of NETGEAR’s products) won’t be available on every wireless router or wireless modem but this feature can make setting up your wireless network a little more user friendly. As long as all of the devices that you are trying to connect to your wireless network support the WPS standard that is. Your router probably has a Personal Identification Number (PIN) that you could use as well.

      A quick side note about using WPS though… the push button method of connecting was a very good idea and is pretty darn secure but whenever possible you should try to manually setup your network if you cannot disable the PIN-based WPS authentication method as it leaves your wireless network open to a “brute force” attack. If you’re currently using the WPS network security standard for your wireless network then you can read more about these types of attacks online. It was, and is, one of the major security flaws affecting wireless routers that use the WPS PIN feature (a common feature enabled by default on many modern routers). Beware of someone with the “Reaver”, it may not mean death but the results can certainly be grim.

      Thanks again for the terrific contribution Jo. Keep up the fantastic work.

  127. Authentication error
    Hey James

    I seem to have a weird combination of all these issues above in your article. My phone had been working fine on my home wifi until just a few days ago when it could not connect to my home wifi. There was a error message saying ‘authentication error occurred’ on my wifi menu. This has not happened before, but I had been getting a notification saying ‘your wifi network is unstable’ for some time.

    After forgetting the network and reconnecting and recycling my router a few times, I couldn’t get it to work. However the next morning it was working fine. The next day however I noticed my phone once more wouldn’t connect to my network with the same error message message ‘authentication error’.

    As my internet had been dropping out every so often I decided to call my ISP. We did a few tricks (changed the channel the wifi router operated on) and it seemed to work. However a little while later my wifi dropped out again, this time saying ‘your wifi network is too slow’. I tested my connection speed and it was indeed very slow. I rang the ISP again and we did some other tricks (changed the channel again I think) and tested the speed and it looked fine. My phone was back on again too.

    But sure enough soon it was booted off again. This was becoming very frustrating. I would watch my wifi try to connect on my phone and it would try to obtain an IP but never get past that stage. A google search reveals many of others are having similar issues, going way back to 2011. I tried a few different things that seemed to work for others, including:
    *clearing the cache and rebooting in recovery mode
    *turning off the power save mode for wifi
    *checking that the network switch function was off
    *changing the WPA protocol of my router
    *rebooting the router
    * all of your fixes above aside from factory resetting my phone

    None of these things worked. My phone can connect to the wifi at work no problem, so it is clearly an issue between my phone and my router. The only thing that seemed to work was going in to my router and making my phone a ‘safe’ device. It connected fine and didn’t seem to kick me off but as this kicked off my other devices (partner’s iphone, two laptops, my tablet) I didn’t think it was a realistic solution.

    The last few days I have been able to forget the network and it eventually reconnects, but the internet connection is very, very slow. A test online with my phone got me a line speed of 376kbps and a download speed of 47 kb/s (0.05mb/s).

    I am close to my wits end here and I am probably going to have to try a factory reset of my phone… what do you think?

  128. dell streakb7 tab not scanning
    I have a dell streak 7 tablet and after factory reseting it, it cant even detect available network..wont even scan..will only scan when you try to add your own network….dont know if I have to update the system to get it working…

  129. Wifi connectivity issues
    Hey man

    Last week my Samsung Galaxy S3 (4G) would not connect to my home wifi. I was getting a notification saying ‘authentication error occurred’ on my wifi menu. This has not happened before, but I had been getting a notification saying ‘your wifi network is unstable’ for some time.

    After forgetting the network and reconnecting and recycling my router a few times, I couldn’t get it to work. However the next morning it was working fine. The next day however I noticed my phone once more wouldn’t connect to my network with the same error message message ‘authentication error’.

    As my internet had been dropping out every so often I decided to call my ISP (iiNet). We did a few tricks (changed the channel the wifi router operated on) and it seemed to work. However a little while later my wifi dropped out again, this time saying ‘your wifi network is too slow’. I tested my connection speed and it was indeed very slow. I rang the ISP again and we did some other tricks (changed the channel again I think) and tested the speed and it looked fine. My phone was back on again too.

    But sure enough soon it was booted off again. This was becoming very frustrating. I would watch my wifi try to connect on my phone and it would try to obtain an IP but never get past that stage. A google search reveals many of others are having similar issues, going way back to 2011. I tried a few different things that seemed to work for others, including:
    *clearing the cache and rebooting in recovery mode
    *turning off the power save mode for wifi
    *checking that the network switch function was off
    *changing the WPA protocol of my router
    *rebooting the router

    None of these things worked. My phone can connect to the wifi at work no problem, so it is clearly an issue between my phone and my router. The only thing that seemed to work was going in to my router and making my phone a ‘safe’ device. It connected fine and didn’t seem to kick me off but as this kicked off my other devices (partner’s iphone, two laptops, my tablet) I didn’t think it was a realistic solution.

    The last few days I have been able to forget the network and it eventually reconnects, but the internet connection is very, very slow. A test on OzSpeed got me a line speed of 376kbps and a download speed of 47 kb/s (0.05mb/s).

    My next plan is to do a factory reset of my Netgear router or my phone. Neither are all that attractive but I am pretty sure it is an issue between these two devices.

    Any ideas before I go ahead with those options would be greatly appreciated!

    1. That does sound frustrating

      Wow, thank you for leaving such a detailed post concerning your Wi-Fi issue.

      I think you are right, it does sound like an issue between the cell phone and your specific router. Especially since your phone can connect to the Wi-Fi at your work without any issues. You said that you already tried all of the advice listed in the article above, except for the factory data reset, but I just want to make sure that you tried setting up a Static IP address as well. It may help create a stronger connection between your phone and router allowing them to stay connected with one another.   

      If you have already tried setting up a Static IP address and it didn’t seem to help then yes, for good measure I recommend that you try performing a hard reset. I am sure that I don’t have to remind you to backup your cell phone before the factory reset so that you don’t lose anything.

      From your description it sounds like it’s most likely an issue with your wireless router or wireless modem and if your ISP couldn’t seem to help configure it so that everything would work properly you might have to invest in a different router.

  130. My problem is something else
    Hello. Thanks for your perfect article. I read it totally and it seemed that the best solution to my problem is to reset my mobile phone. And I did it but the problem still exists. When my mobile phone scans wifi connections this message appears below my wifi name: secured with WEP. When I try to get access to it and I enter the password it shows this message for a few seconds: connecting… but then it disappears and I see this message: saved, secured with WEP. And the wifi icon does not appear on the status bar. (of course I can turn it on and it becomes blue!) but the little icon does not appear. I’m really confused because my brother can connect to our wifi but I can’t. And I reset it and even lost some data!! Help me please.
    Wish all the best

    1. It sounds like a network issue… do this.

      Hi Vahid Pouyafar,

      Another reader had a very similar issue with their smartphone and I think that you might find my reply to his comment helpful in resolving this Wi-Fi issue on your cell phone. Don’t forget to read the article at the top of that page as well. If you have any more questions or issues then don’t forget to let me know what make and model of phone you are having trouble with, what version of android it is running on (if possible) and what you have done on your networks end to try and rectify this issue; the more information that you can provide the better.

  131. phone connects to wifi but doesn’t work at all
    I have samsung galaxy exhibit and i just got it. It was working perfectly fine a week ago then it just stopped working it’ll connect to the wifi but when i try to use internet or anything using the wifi it will not work at all I’ve reseted the modem done everything but it will not work nothing is wrong with the wifi it works perfectly fine on everyones device but mine … PLEASE help me!!

  132. Connected to the internet yet keeps coming up network error
    I have a Vodafone smart 3 and this is the second time the wifi has gone wrong on me. I’ve tried millions of things to fix it.
    The first time I went in about the problem they gave me a new sim and it somehow fixed itself after a few minutes.
    But this time I put in an sd card about a week ago and it started not to work , I got it up working again by turning it off numerous times and taking out and putting back in the sd card and sim card worked but only for a few days.
    This time it has decided to say it is connected in every way passwords everything is perfect but it simply won’t work trying to use my wifi which is from the 3 company. Any time I turn on the wifi it says it’s connected but trying to use the internet it either comes up network error or web page not available …I’ve been days trying to fix it simply won’t work! HELP !

    1. Trying to fix the Internet on your Android smartphone

      Hi Chloe Young,

      When a smartphone refuses to connect to Wi-Fi or the internet, things can get pretty frustrating. Thanks for the detailed description by the way. The more information that I have to work with the less guesswork is involved.

      Ok… there were some parts of your description that sounded odd to me. The first part is that a new SIM was able to help. I don’t see how or why a new SIM card would affect the Wi-Fi… Internet provided by a mobile data connection yes definitely but not Wi-Fi. I have a feeling that a new SIM may have allowed your Vodafone to connect to the internet through your carrier’s mobile data. From that part of your description I am leaning towards more of a general internet issue as opposed to an issue with the internet when connected solely through Wi-Fi.

      I suppose I can see how an SD card MIGHT have a negative effect on the phones connection as there may have been something on the card causing mischief but that situation is kind of rare; possible but uncommon.

      As per the last part of your post when you mention that your cell phone is connected to Wi-Fi but no internet. This is my biggest hint and possibly the best clue to try and resolve your problem. So let’s roll up our sleeves and get solving.

      Start out by soft resetting your wireless router/modem (the device that produces your Wi-Fi signal). Just unplug it for 5 minutes, turn off your cell phone, plug the wireless router/modem back in, let it turn on completely (probably another 2-5 minutes), turn on your phone, check your connection, open up your internet and try to do a search. If that helped then it was just a hiccup on your network and if it happens again you’ll know how to fix it.

      If soft resetting your wireless router/modem doesn’t help then I think it might be another issue and might not necessarily be a problem with the internet itself. If this is the case you will need to follow the advice listed at trying to fix the Internet on an Android smartphone. I think this might just be what you are looking for. Remember that if your phone shows that “network error” or “webpage unavailable” message again try to manually type in a website URL like and then hit Search or Enter to load the page. This will help to make sure that it’s not just a problem with your cell phones homepage.

      1. bad news..
        Unfortunately it turned out to be the phone itself and I brought it back to the shop ,as it is only a few weeks old. They said it would all have to be repaired which would cost me 80 euro they literally gave me advice of the phone I bought is now at a cheaper price , which is half the cost of the repairs itself ..
        Thank you alot for your help and I tried everything you told but the fault is in the phone , even that can’t be resolved!
        Anyways looks like saving and a new phone for me same phone again but at least it will have wifi !! All hail the internet

        1. You’re welcome

          No problem Chloe Young, I am glad that you were able to get your problem resolved with minimal hassle. Remember that if you got another cell phone that’s the same as your original (the Vodafone smart 3) then try to keep your original (if you can) for spare parts.  

          Thanks for coming back to the site to post a follow up Chloe, I appreciate it. Enjoy your new phone and its working Wi-Fi. All hail the glorious internet.

  133. wifi not connecting
    i tried all ur suggestions even to reset my phone to factory, but still not work. I still get the message authentication failed or association rejected.

    1. Then it’s less likely the cell phone…

      Hi Kim,

      If a hard reset didn’t resolve the problem then it’s less likely to be an issue resulting from the cell phone itself. I cannot stress enough when it comes to authentication issues to make absolutely sure that the password you are using to log into the wireless network is correct.

      Do you have any issues logging into other Wi-Fi networks; preferably a secured network? What Android smartphone are you having this problem with and what version of Android is it running on? Has your phone ever successfully connected to this Wi-Fi network before? If you are still having issues than let me know as much information about your cell phone and this issue and we’ll see if there is something else that you might be able to try get your cell phone connected and working properly.   

      1. Its a SONY Xperia T. Andriod
        Its a SONY Xperia T. Andriod running on it is 4.3. I have connected to this wifi before. And am very sure its the phone because I have a galaxy S3 and its able to connect to the same wifi.

        I can’t really tell. But I think my only option is to change the phone.
        Thanks for all your help. 🙂

  134. authentication error
    i am using galaxy trend duos ll .even though wifi password ,name ,router is correct i am getting authentication error .i have tried even by turning on airplane mode..plz suggest me a solution to get connected to my wifi.please..

    1. Trying to fix the Wi-Fi on your Samsung Galaxy Trend Duos II

      Hi Vismitha,

      Sorry to hear that your Samsung Galaxy Trend Duos II is having problems connecting to your Wi-Fi. Other than the airplane mode trick what else have you tried when attempting to get your Wi-Fi connected and working properly? Remember to try all of the advice listed in the guide above and once you have tried all of that advice you should then make sure that it’s not an issue on your networks end by trying the suggestions listed in the Advanced Wi-Fi troubleshooting guide mentioned at the end of this article.

      Oh, and don’t forget to review all of the comments posted thus far on both of these articles. Many other readers asked some really good questions and you might find those posts helpful as well.

  135. wifi problems
    Hi James,

    I am operating on a Samsung Galaxy S3 and have recently been attempting to connect to a wi-fi router in a new location in a state in which I am visiting relatives.

    My phone finds the router no problem. I click it and am asked if I want to connect. I press yes/connect. The phone prompts me to enter the password, I do so and the phone does next to nothing. It doesn’t say authenticating or connecting or anything seemingly helpful.

    Under the router name it says “Saved, Secured” and beside where it says “Wi-fi Networks” it continues to say “scanning…”

    I have seen the problem mentioned briefly on several forums but I have not seen any resolution to said problem.

    Thanks in advance for any help given.

    1. Good description, weird issue…

      Hi Fishy,

      You left a good description, it was very clear. So when connecting your Samsung Galaxy S3 to your relatives Wi-Fi everything goes smoothly it just doesn’t seem to connect like it should. It continues to “scan” instead of actually connecting…

      I assume that when you reboot/restart the phone it continues to do the same thing? It’s hard to say what might be the cause. I am assuming that you don’t have any issues connecting to other Wi-Fi networks, right? Have you done anything else to try to get it to connect?

  136. phone and tablet connects to WiFi, no internet
    a couple of days ago both my android phone and tablet were working just fine and then one day when i wake up it wont go onto the internet. usually when my phone is connected the bars on it are blue now they are gray and on my tablet I only really use it for clash of clan and its saying: you have lost connection to the server. check your internet connection and try again, but i am connected to the wifi. some other apps will work but not most of them. please help, i have no clue what to do

    1. Try soft resetting your modem

      Hi Jarod,

      From your well written comment and description it sounds like just a hiccup on your network. Try powering your cell phone and tablet off and then unplug the power cord from your Wi-Fi networks wireless modem/router, wait 5 minutes, plug your modem/router back in, wait for it to turn on completely (usually takes a few minutes, I suggest waiting 5 minutes just for good measure), power your tablet and Android phone back on, reconnect to your Wi-Fi network, and check to make sure that your internet is working properly again.

      I think this might be exactly what you’re looking for but let me know one way or the other.

      1. resetting your modem
        I’ve tried exactly what you had said and it’s still doing what it had done before, it’s connected just fine, no problems. The internet just won’t work on my clash of clans or other games, but thank you for the advice, it was something I hadn’t tried.

        1. You dont have a Firewall do you?

          Dang, I really thought that would work. You don’t have a firewall installed on your tablet do you? If your device(s) are using an Anti-virus or firewall or other type of security program then definitely check it to make sure that it’s not the cause.

          These types of things can often be the reason for such issues as they can selectively choose to deny access to the internet for certain programs or Applications (like your Clash of Clans game) while allowing others apps to connect and work just fine.

  137. Turning the Flight mode on
    Turning the Flight mode on then connecting to wifi solved the authentication error for me! thanks James!

  138. LG P769 Still wont Find WIFI connections
    I have tried everything short of smashing this phone to get it to connect to the wifi. That is possibly my next step so I can get my husband to buy me a new phone. I work from home and on the road a lot and my phone is how I accept Payments. In places with only 2g network like my home town I need to hit a wifi but this phone refuses to find a wifi. I have tried putting in a pin number, pushed the button, reset my phone (which by the way I forgot to save my photos and videos of my kids before hand 🙁 so this phone is really on my bad list at the moment. )
    I have checked the airplane mode and I even downloaded the app from your page to see if that would work. Nothing has worked.

    1. You are NOT alone


      You are NOT alone my friend. Wi-Fi issues and general smartphone issues like these can be extremely frustrating, and there can be many different causes and many different solutions.

      I have personally seen a few different circumstances where tapping or hitting a phone against a hard surface has in fact, briefly, resolved a few different types of hardware issues. Once I saw it with a malfunction internal speaker, once with a bad cell phone camera. Unfortunately the internal speaker issue was so constant that the user of the phone damaged the phone one day in frustration because he hit it a little too hard which lead to even more frustration as he was unable to file a warranty claim on the phone as it had signs of physical damage. So while “smashing” a phone might at least make you feel better, albeit briefly, the consequences might not out way the short-lived euphoria.

      So, let me ask you a few questions and hopefully we can narrow down the reason and the best solution available for you and your LG cell phone.

      Does your cell phone see the Wi-Fi networks when scanning but it just refuses to connect or will it not find them or recognize them at all? I assume that your Wi-Fi switches ON and doesn’t remain in the “OFF” position right? I also assume that your cell phone connected to Wi-Fi and worked properly until recently? Has your LG been giving you any error messages? How long have you had your cell phone? Are there any signs of liquid or physical damage?

      Let me know the answers to these questions, and any other information that you think might be relevant, and I we’ll see if we can’t find out what is causing your LG to have these Wi-Fi problems and with a bit of luck a way to fix it.

      1. no wifi
        No water damage that I am aware of. I have had the phone for about a year but no warranty left on it. When it comes to the wifi. It normally stays off until I decide to try to make it connect again, I haven’t ever been able to get it to connect I figured it was something I was doing wrong and had a tablet that I used for payments so it never bothered me till recently. When I turn the wifi button “on” it searches for signals but it never seems to find any. Even though my router is right next to me and there are about 12 in range of my laptop, my phone however doesn’t see any of them.
        No physical damage either. Except for on the top left corner of the case where I dropped it a couple weeks ago.

        1. It sounds like your phones Wi-Fi is defective


          I doubt that it was anything that you did, if it never worked to begin with then it may have been defective right from the start. Connecting and using the Wi-Fi feature on an Android smartphone is pretty user friendly, assuming that everything is working correctly of course. Your right though, you should be able to switch on your Wi-Fi, scan for available networks, tap on the network you want to connect to, enter the password or security details (if required), and it should connect.

          Since you “haven’t ever been able to get it to connect” and a reset didn’t help I have a really strong feeling that the phone itself is defective and you are not going to be able to get it to connect properly.

          The weird thing about your issue is that your phone lets you switch your Wi-Fi on. Often when this problem occurs it’s a hardware related issue and the Wi-Fi switch won’t even let you turn it on at all. It will just remain off, switch itself off immediately after trying to turn it on, or remain grayed out and not respond at all, or it will be missing entirely. I talk about these issues in more detail HERE and HERE but like I said your phone lets you turn the Wi-Fi on which is strange…

          If you need to have a working internet connection through Wi-Fi on your smartphone (which I myself would certainly fall into this category even though I have an unlimited data plan with my wireless carrier) than I would look into possible repair options or start asking your husband very nicely to buy you a different one.

  139. Thanks. The airplane mode
    Thanks. The airplane mode trick got my Note 3 to reconnect to the house wifi.

  140. I’ve tried all the solutions you’ve provided but it still wont
    Hi, I’m using Connectify for making my laptop as a router but my 4.2.2 android phone (lenovo) wont connect. I’ve tried all the solution you’ve provided (except the factory reset). It was keeping said: ‘Authentication problem’.

    Once my friend visiting me. I was trying to connect her phone (samsung) to my laptop-wifi.
    I was using the static IP to her phone ( and hers works fine! mine not!! (I’m using I’ve also tried to turn off firewall and anti-virus but it still wont connect..
    Please help.. factory reset is the least to do…

    1. Yeah, hold off on doing a hard reset

      Hi Hani,

      I would hold off on doing a hard reset for your particular situation. I know that you were able to connect using your friends Samsung and are having problems with your Lenovo but I have a feeling that this is not a problem that resetting your cell phone is going to solve (maybe but unlikely). I have a feeling it’s just a communication error between the two devices.

      Now, I myself have not yet had the opportunity to use Connectify, so my expertise concerning that piece of software is very limited. From your description it sounds like you have done most of the things that I would have recommended right away. This includes the configuration of your firewall and anti-virus, which you said you simply turned off all together which, while not very secure, would let you rule out those two things as being the culprit. Just make sure that if you have multiple security features enable that you check them all, especially any that came pre-installed on your laptop). I can imagine this as being the number one cause of issues for this type of program. Speaking of security features, if you use an anti-virus app on your phone I would attempt to remove it, reboot and see if that helps as well.

      Great job in trying to use a static IP address (make sure if any other devices are connected that they are not assigned or setup to use the same IP address as your cell phone).

      Have you checked for software updates for both Connectify and your laptop? Including any possible driver updates for your laptop? Speaking of laptop… what laptop are you trying to do this with? Is it an older laptop or a newer laptop? I am assuming that your Lenovo has never been able to connect using Connectify. I also assume that your cell phone is running on stock software? If not then that might be a contributing factor as well.

      Sorry I couldn’t be of more help Hani, but like I said I am not very familiar with Connectify and as such I am probably not the best person to offer advice on how to resolve your specific issue. I wish you luck though and if you do figure out what is or what was causing this issue than please come back to let us know what you ended up doing to fix it. I am sure you’re not the first person to have this problem, and you probably won’t be the last.

  141. Connects to the Internet on router but not on access point
    Dear James, I have been spending hours trying to figure out a problem and you seem to be a very helpful gentleman, so I am hoping so much that you can help me.

    I have a Motorola cable modem-router in the kitchen and, connected to it by Ethernet cable, a D-Link DIR-618 router in the office. I have configured the D-Link as an access point.

    My Note 3 smartphone connects to both routers by wifi, but can only navigate the Internet on the Motorola. On the D-Link, though my phone shows “connected”, it can’t send or receive anything over the Internet, not even a WhatsApp message.

    Curiously, my other smartphone, a Note 2, connects to and reaches the Internet through both routers normally. I made sure the configuration on both phones is the same, except of course for the IP addresses, that are static in both.

    This is exasperating. Please help.


    1. Hum… I am not sure…

      Hi Raul,

      Sorry that your access point is giving you so much trouble. While being familiar with D-Link routers I myself have not had the need to setup or troubleshoot a wireless access point for many years now. As such I am not sure if I would be the best person to offer advice regarding your particular situation or offer suggestions on the configuration of your wireless network.  Nothing that I don’t already have listed HERE anyways…

      Sorry I couldn’t be of more help Raul. If you do end up locating the cause and solution then please come back to the site and let me know what it was; that way if another reader has the same question I can refer them to your solution and hopefully help them avoid the same exasperating situation. I wish you the best of luck my friend and hope to hear back from you.

  142. U R A Genius!!
    I’ve been having this problem 4 awhile now on my bro’s phone. No matter what I tried, I couldn’t ever figure it out….until now. As soon as I put a Static IP on the phone,Voila! It works now. YEAH!! I give u 10,000 KUDOS!!

  143. “Internet Connection Unstable” (not.)
    Hey there, kind Sir!

    HTC One M7 won’t connect to the internet from my TP-LINK Access Point router (TL-WA7O1D). It detects the signal but just won’t connect (not even the slightest connection) and keeps telling me that “Internet Connection Unstable”.

    I have connected the internet to my Macbook and every webpage loads very fast so I doubt it’s got anything to do with router connection or internet speed. Signal strength seem to be full on my Macbook and ALSO my phone.

    I have tried everything in your list (but factory reset) and I am so very frustrated,

    I know this is an old post and feed but I’m getting really desperate as I’ve tried just about everything to connect my phone to the internet. I really, really hope for a reply.

    Thankyou. You’re a gem. 🙂

  144. It’s complicated
    Until a few days ago, my Galaxy S3 had a strong WiFi signal from my home network. Now, two and sometimes only one or none of the signal bars are shaded. When I try to connect to a browser, it takes a very, very long time, other times the message “Connection Failed” pops up on the screen. When I open Settings/WiFi, it tell me the phone is connected to my home network and when I tap on the home network, a window opens up that says the signal strength is “very strong.” I am able to use other networks away from home without a hitch. I disconnected, overnight, and reconnected every plug and connector in the system but no luck. Help, please!

    Update: Things have gone from bad to worse: I’ve had Settings/WiFi open on the phone screen while I’ve been typing this note and just in the past half hour, literally, the home network has disappeared from the list of available networks, then reappeared with the message “Not in range” and then connected again, three times. I need help, or my phone does at least.

    1. Hum, why are Wi-Fi issues always so stubborn and complicated?

      Hello Betty,

      From your description, especially if your Galaxy S3 can still connect to other wireless networks when away from home, it sounds like your home network is having some problems and you may need to contact your ISP (Internet Service Provider) for your home Internet to see if they could take a quick look at your network.

      Good job in trying to unplug your wireless router/modem, this can often resolve Internet issues when an android cell phone is connected to a wireless network but not actually receiving the Internet, so good job. If you haven’t already done so, make sure to review that advanced Wi-Fi troubleshooting guide has it concentrates more on how to try and troubleshoot the network aspect of Wi-Fi related issues as opposed to the phone side of things. If you still have trouble, even after following the advice in that guide then contact your ISP and see if they can pinpoint the cause or help you to configure your home network to communicate with your Samsung Galaxy S3 properly.

      1. It’s complicated
        Thank you for your response. In the interim, I had already contacted the tech service folks for both the ISP and the router. It was a router issue and was corrected through a series of trouble-shooting steps during a very long 90-minute phone call. It remains a curious thing to me that the cell phone was affected but not the computer. I’m glad I found your site, a not-so-quick scan of some of the posts and your infinitely patient replies encouraged me to deal with the issue. Thanks again!

        1. You are most certainly welcome

          Thank you Bette for coming back to the site to post a follow up, I really appreciate it. I am happy to hear that you were able to get everything worked out with your ISP and that your Samsung Galaxy S3 can now connect and communicate with your home network properly.

          Enjoy, and if you ever need any more help or have any more questions about your cell phone then don’t hesitate to stop by again and ask.

  145. I’m really stupid
    So my phone is the only electronic thing in my house that can’t connect to my WiFi. So here is where it gets funny, I have the Xfinity X1 Platform. Which is their best thing available. I’ve tried all your other things but it just doesn’t work. Right now I’m using a public network to comment. So there must be something wrong with my phone. I have the AVG Cleaner installed and it says there’s no viruses or anything. So I’m really confused. Plz help.

    1. Smartphones are not always so smart

      Hi Wyatt,

      Even though our cell phones are referred to as smartphones try not to let them make you feel like they are smarter than yourself; more stubborn sometimes maybe, but not smarter.

      Don’t feel down either, Wi-Fi issues are one of the hardest things to try to resolve when it comes to smartphones as there are so many different things to consider which can be the cause of the problem.

      If you are able to “use a public network to comment” through your cell phone meaning that your cell phone connects to a pubic Wi-Fi and can access the internet properly through that network then I am leaning more towards an issue with your router/modem provided by Xfinity. Not to say that their equipment is malfunctioning or anything but perhaps it just needs a little configuring to play nice and start communicating with your cell phone correctly.

      I am not sure what cell phone or wireless router/modem you are currently using but you might need to give your home ISP (Internet Service Provider aka Xfinity) a call and ask them to take a look at your equipment to see if they can configure it to allow your cell phone to connect to it properly. If you are a bit tech savvy and would like to take a shot at it yourself before giving your ISP a call then consider following the suggestions and advice listed in the Advanced Wi-Fi troubleshooting guide mentioned earlier. Don’t forget to review all of the comments under both of these articles as well. You are NOT alone when it comes to experiencing problems with Wi-Fi.

  146. Wifi Grayed Out
    I have a Mysaga C2, android version 4.2, and it is not currently activated. I’ve been connecting to various wifi spots since I haven’t been able to get another card from straight talk recently (been using it without service for about 2 months, just connecting it to my home/work wifi and using textplus), and it has worked fine up until yesterday. Yesterday when I went to get on my phone, the wifi symbol at the top is grayed out, and though it still shows the signal strength, it isn’t connecting to wifi. I would really appreciate some help trying to resolve this.

    1. How to fix Wi-Fi when it’s grayed out

      Hi Brandi,

      I have just the article you are looking for. Check out How to fix Wi-Fi when it’s grayed out for some advice on how to resolve that very issue. Note: before performing a reset on your phone check out THIS article first and refer to the hardware issue section as this issue is not always a software one.

  147. My Android Phone Can’t Get Any Wi-Fi Networks, I Tried All Steps
    As The Title Says, My Phone Can’t Get A Single Network At All, I’ve Done Resetting My Phone And Try To Connect And Still, The Problem Didn’t Resolve. It’s Not That I Can’t Get A Network But, When I Do, It Disappear Quickly So I Have No Time Connecting In It.

    I’m Not Sure Whether The Wi-Fi Or My Phone Is The One That Have Problem But My Friends Says They Can Connect To It Freely.

    1. That’s a tough one

      Hi Jayson,

      I might need a little bit more information to help you more effectively but let me see if I understand this correctly. Your phone doesn’t seem to have any problems scanning and finding available Wi-Fi networks but when you try to connect to a Wi-Fi network it only connects for a couple seconds and then it not only disconnects from the Wi-Fi but the entire network disappears and is no longer available?

      If you are having problems connecting to and then staying connected to every wireless network that you can find or that’s available then you could probably safely assume that the issue is going to be phone related. If however this only happens on a single network like at your school or only when you’re at home then it’s most likely going to be the network that is the problem.

      So if it is happening on every single network that you try to connect to and you have tried all of the suggestions listed in the article above then it may be a hardware issue on your phone… Typically when it’s a hardware issue the cell phone won’t even find the network to connect to though, so your situation is a little strange. I suppose that the Wi-Fi Antenna may be malfunctioning… when you scan for networks do the ones in range seem to have full or good signal strength or do they typically seem to range towards the lower end of things? Perhaps the antenna has the strength to see the network but no longer has the capability of staying connected… If that’s the case then that piece will need replacing.

      You also mentioned that you tried a hard reset which showed little improvement which is bothersome as well, as it shows that it’s less likely a software problem on the phone and will be a lot more difficult to fix (as you are well aware of).

      I am leaning more towards an issue with something on your cell phone Jayson. If you have already done everything that you can think of to try and fix it and its still doing the same thing then at this point you are going to need to consider your repair or replacement options.

      1. No Hope, But…
        When I Try To Scan And Find An Available Wi-Fi Networks, All Wi-Fi Networks I Know Didn’t Show Up… My Street Where I Live Have Usually Have 6 – 7 Networks Showing When I Open My Wi-Fi, But Now When I Scan, Nothing Pop-up.

        My Friend’s Phone Have The Same Problem But Now, His Cellphone Can Connect To Wi-Fi, He Didn’t Even Tried To Fix It, He Just Leave It Right There, And Grab Other Device And He’ll Browse Internet There.

        Right Now, I’m Planning To Get A New Smartphone And Try To Fix This Phone If Possible, I’m Not A Fan Of Fixing Cellphones, So I Think Replacing Is My Choice.

        BTW, Thanks For The Fast Response !

  148. no help
    I have a one Plus One. OK with secured wifi. With unsecured (airports hospitals etc) I cannot get to the page to accept it says connected but i am not . help!

    1. Connecting to public Wi-Fi with your OnePlus One cell phone

      Hum, your right. You should be able to open the web browser and get a page that allows you to agree to the public Wi-Fi’s terms and conditions.

      When you open the web browser does any page load? Have you tried using multiple browsers? Does your cell phone show any type of error message? Do you have an anti-virus or firewall installed on your cell phone? I assume this happens on ANY public network that you try to connect to?

      Try using the built in Android browser and after selecting and connecting to the public network open the browser and try refreshing the page a few times to get that agreement page to pop up (it might require some persistence). Note: If you get the page to pop up and use this public network often then you might want to consider bookmarking the page to avoid future hassles.

      If refreshing won’t work than try to forget the network and then try connecting again (don’t forget to refresh the browser too). If you STILL have problems then let me know and we can go from there. You may even need to seek out some network administrator(s). Some public Wi-Fi networks (especially educational institutions) may require specific settings to be entered in order to connect and access the internet properly.

      Let me know either way, I wish you luck and hope to hear back from you soon.

      1. Thanks
        Thanks. Android browser no longer supported. Some flaw.. phone has chrome. just installed Firefox and will try that when out tomorrow… when I try to connect to an unsecured site it says connected but its not…sometimes the note on top of the screen says something about signing in but only rarely the sign in page comes up. if I go to chrome and type in a few letters I get a page that warns that either connection is not private or a web sign in page has disrupted connection but I still cannot get to the accept page. I will try to get a screen shot of this warning page. I just got the phone.. have not installed any virus software. Thx

        1. Ok, let me know.

          Thanks for the quick reply Barbara. Try out the new browser, don’t forget to refresh or reload the page a few times and then let me know if it helps. If not toss me a screenshot or two and we’ll go from there.

          1. Success!!

            I have installed several browsers and am having success by fiddling and eventually the sign in page comes up.

  149. 1st thing you mentioned caps
    1st thing you mentioned caps lock I feel like such a numpty I’ve done it so many times for my PS 4 what a plonker thank you for keeping me

  150. Wifi connection problem solved
    Actually I was able to connect WiFi but suddenly it stopped to connect.
    I have tried your below steps and it works proper:

    “Manually turn off the Wi-Fi and mobile data on your device, and then turn ON the airplane mode, while airplane mode is still active turn the Wi-Fi back on and then try to connect to the network again. Once the Wi-Fi is connected then you can turn airplane mode off. Don’t forget about the airplane mode though because if it remains on then your phone won’t receive calls or allow mobile data when you want to use it. This process sounds a little strange but this can sometimes solve this annoying authentication failed error message.”

    Thank you.

  151. connected but internet don’t work
    my wifi connects to my phone but internet is not working….the wifi symbol is also yellow…may be there is some problem in setting…plz help…because my service provider said that there is no. problem with the wifi…and the wifi works good with my laptop but does not connect to any of my mobile phones.

    1. Yeah… that sounds like a problem with your Wi-Fi network

      Hi Gautami,

      You did a good job by contacting your Internet Service Provider first. From your description it sounds like it does have something to do with the router (possibly a setting that needs to be tweaked or configured differently). Now your ISP said that your Wi-Fi is working and they, by your own description, sound correct. You said yourself that your laptop does connect so the Internet might be working on your router or wireless modem. You’re also correct in your assumption that there could be a problem with a setting on your network causing problems because you mentioned that none of your cell phones seem to be able to connect properly. This leads me to believe that it’s not a problem with the cell phones but a problem on your wireless network.

      If you have not already done so (and you probably did when speaking to your Internet Service Provider), unplug your wireless modem for a few minutes, plug it back in and then restart your phones then check to see if they will connect. If they don’t and still have problems then make sure to refer to this advanced wi-fi troubleshooting guide. It offers some suggestions on what you might be able to look at as far as the settings on your wireless network.

      Like I said I don’t think it’s your cell phone(s) that are the problem especially if none of your cell phone seemed to connect your home Wi-Fi properly. Good luck my friend, and if you can’t seem to get a those settings configured or to work properly then contact your Internet Service Provider again to let them know what’s happening maybe you just got unlucky and spoke to an inexperienced representative.

  152. Obtaining IP Address
    I was using my laptop as a wifi hotspot by installing connectify. It has been working pretty good for more than 3 months. These days, my android phone says “Obtaining IP address” and after few minutes “Failed to obtain IP address”. I tried to solve the problem installing the WiFix application. It says connected, but it doesn’t work. Please help me solve this problem. Thanks!!!

  153. Can’t connect to WIFI
    I was just on the phone with Telus, assuming that this was an issue with my Samsung Galaxy SIII. I thought this was true because I put in an incorrect password and it came up authentication error. I put in the proper password and it just kept saying ‘ obtaining IP address’. My daughter tried getting on WIFI last night on her Apple iPad to no avail. Speaking with TELUS they suggested that I turn the modem off and wait the typical 30 seconds!… PRESTO… my phone is now connected.

  154. No Wifi for Android home only
    Comcast reset the channel selector from manual to automatic on the modem/ router.

  155. Wifi connects but no internet

    I have a problem with my phone (samsung ice plus). When I’m at home or at my boyfriends, … my wifi works just fine. But when I’m at school, it connects to the network, but I don’t have Internet.

    Last year, my internet worked at college, but since september it doesn’t anymore. All other phones at college do receive internet, it looks like I’m the only one..

    Can you help me please?


  156. wifi wont connect
    I’ve tried all the steps but it still wont connect I have an htc explorer the password is correct but my phone refuses to connect what should i do?

  157. New Phone Won’t Work with Wi-Fi
    Hi there.

    I just recently ordered a new phone from a site online because my other phone is a real pain in my side because it doesn’t work properly AT ALL. The amount and severity of its problems baffle even myself.
    So, I went to this site via a tip from a friend and found a nice phone for very cheap. It just arrived today and I’ve set it up to the best of my knowledge, but for some reason, it just will NOT work with my Wi-Fi.
    Since it is new, a reset would not do much for it. I have tried power cycling the phone, forgetting the connection and reconnecting, trying the WPS PIN and the password to see if that was the cause and everything previously suggested in the article and the comments I read. None of this has effected it at all, it seems.
    What I’m trying to do is connect to the Play Store (the phone is supposed to be an S5 Mini, though it has no brand name etched on it or anything like that). Every time I open the Play Store on Wi-Fi, it either says ‘No connection’ or more commonly ‘Connection timed out.’
    I have no idea what to do and this saddens me as my other phone is complete junk and I don’t have the money to get another one, as I have a part-time job making minimum wage.
    Is there anything you can tell me? Anything I can do to fix this? Any help would be appreciated.

    – Jude

  158. WiFix by mHotspot
    Just a quick thanks for the good advice. I had a Wifi connection, but I couldn’t receive emails anymore.
    WiFix by mHotspot fixed this in a few seconds!
    Thanks Mr Bond!

  159. LG G3 – Cannot connect to the internet
    I bought a new LG G3 and try as I might, although I could connect to wireless, the phone simply refused to connect to the internet. Having just changed to a new broadband provider the obvious assumption was the router was at fault. However, since my other devices worked with wired connections I was dubious. I Googled the problem, came straight to your website, used the counter-intuitive airplane mode fix and, hey presto, everything kicked into life.I have no idea why that works but it does. Many, many thanks.

  160. Wifi doesnt work
    Wifi says authenticating then it will say disconnected. Ive tried everything and nothing works.

  161. Galaxy S Advance WIFI Problem
    Hi, I read your well written articles and tried ALL the fixes also downloaded and ran WIFI fix apps and reset the phone with no luck. Everything was fine until about 5 days ago. I used my data plan to connect my laptop’s internet while in another part of the house where there is no wifi up until about 5 days ago without a problem. Yesterday I tried again and although the laptop recognized the cell phone in it’s network sharing center, the cell phone’s Portable WIFI hotspot was active but it didn’t recognize any devices i.e. my laptop. I decided to go back near my router/modem and turned on the wifi on the cell to use my home network and now the wifi on the cell is not even recognizing my WIFI network, it just says “not in range”, but I am standing right next to it. My laptop is working fine off my home wifi so there’s no reason for the cell not to find it. I tried with my husband’s phone and my cell doesn’t pick up his 3g network either as a wifi/hotspot. It’s driving me nuts. The only app I downloaded since last week was a flashlight widget, I removed it and tried again but still no go. So in conclusion as of 5 days ago my Galaxy S Advance phone stopped working as a wifi/hotspot (no devices) and also stopped picking up/connecting to any WIFI network (not in range). I tried everything short of throwing it against a wall. Seriously, I did the ultimate and reset the phone but still no go. Any suggestions? Thanks so much, Bianca

    1. Hum… sounds like it might be hardware

      Hi Bianca,

      From your well written post (thanks for all the details by the way as it helps eliminate a lot of the guess work) it sounds like your phone might be experiencing a hardware problem. Even more so if a hard reset didn’t seem to help out at all.

      It does sound like its phone specific and your phone will likely need to be sent in for repair (warranty if possible is often the most affordable option). It might be that the Wi-Fi antenna on your phone is lose or has malfunctioned and will need to be looked at.

      It sounds like you did all that you can do on your end my friend, short of taking the phone apart, which you won’t want to do if your phone is still under warranty as it would void that warranty. Good luck Bianca and if there is anything else that I can try and do for you then just let me know.

  162. My phone connects to my home Wi-Fi, but not my internet.
    I recently bought an LG Volt from Boost Mobile because I really wanted/needed a phone for as little money as possible. I have had it for a week and haven’t bought a service plan yet due to me not having anymore money at the moment. Anyway, it was connecting to the internet fine for the whole week, until late last night. Now it states that the device is indeed connected to my Wi-Fi signal, but not actually connecting to the internet. My internet provider is Comcast. I have tried all the things that were suggested in this article and none of them worked. I don’t think it’s a router problem because every other Wi-Fi enabled device in my house, including my brother’s phone, my Wii U, and my sister’s laptop, all connect with ease. The issue seems to exist with my phone only. Any suggestions/ideas about what may be the problem?

    1. Connected to Wi-Fi but no internet

      Hi Christian,

      It may not seem like the issue resides on your home network as all other devices are still connected and working properly but try this…

      Unplug the power cable from your networks wireless modem/router for a minute or two and then plug it back in, wait for the router to fully boot back up, and then try to connect to your Wi-Fi network and its internet again with your Boost Mobile phone. Chances are good that this might just do the trick and get your internet working again. If so then enjoy your working internet, if not then check out the suggestions in the Advanced Wi-Fi troubleshooting guide mentioned at the end of the article.

      Good luck and don’t forget to come back to the site and let us know if your cell phones internet started working or not.   

      1. [!!!UPDATE!!!]
        Out of curiosity, I went to a local Wi-Fi hotspot and tried to connect my phone to that. It worked perfectly and I was able to access the internet, so I guess the problem does lie with my router or ISP. I already tried resetting it by unplugging it (but only for about 30 seconds and not for a couple of minutes like you suggested). Should I try resetting it again? Also, I found out how to do the static connection option, but I don’t know where I would get all of those required numbers. Would they be on the router?

        1. Trying to solve the Wi-Fi internet issue on your LG Volt

          Hi Again Christian,

          Yes, the information used to setup a static IP can be found in your routers settings. You will likely need to access the router directly to get the required settings as the information won’t necessarily be printed on the sticker located underneath or on the router itself. Some searching online will show you how to find these settings on your Comcast router and if you need to you can contact Comcast and ask them to access the router/modem and look them up for you.

          I would try the soft reset again by temporarily unplugging the power cord from the router/modem. 30 seconds is usually enough time to wait when performing a soft reset unless your router seems to be overheating or something ;). If you’re having stubborn problems with your Wi-Fi (or internet) then letting the router rest for a couple of minutes wouldn’t be a bad idea and certainly couldn’t hurt; especially for your specific issue where your cell phone will connect to the Wi-Fi but doesn’t seem to want to connect to the internet.

  163. Authentication error occuring
    I have read your guide and payed special attention on the “authentication error part ” and have done everything on step by step. But still I cant connect to the wifi.
    I have even reset the phone… but still the problem exists… when i am trying to connect it takes some times saying connecting and after some seconds it says authentication error occurred or else incorrect password. I don’t know how to fix this… can you please help me and thank you 🙂

    1. Trying to fix authentication errors

      Hi Keshan,

      If you did a hard reset on your smartphone and the problem persists then you may need to start searching for issues else ware.

      I know that I have said this a lot already but take a look at that password. If you are positive that you are entering it correctly then try (if possible) disabling the password temporarily to see if the phone will connect to an open network and you might choose to edit the password on your network and then try connecting with the newly established pass code as well.

      Has this issue always existed? Can your cell phone connect to other wireless networks? What cell phone are you having problems with? Have you tried using a static IP? Have you tried looking at the network itself (if possible) and reviewing the settings listed in the Advanced Wi-Fi troubleshooting guide? Try these things as well; as you already know Wi-Fi issues can be a real nuisance to try and resolve.  

  164. No wifi
    I was able to get my phone connected to my wifi again after I pulled the screen down and turned the wifi off and then back on. Then it said it was connected. Hope that someone! 🙂

  165. My wifi is working well but…
    My wifi is working well but when i want to connect one particular name it just shows (saved, secured with WPA/WPA2) without showing any authentication problem no matter password is right or wrong. Please tell me how to fix it?

    1. Trying to fix your cell phones Wi-Fi

      Hi Yousuf,

      So your Wi-Fi is working well and connects to available Wi-Fi networks correctly but it just doesn’t connect to the internet? I am not 100% sure what your exact issue is or what make and model of cell phone you are having this issue with but make sure to review the entire article above as well as ALL of the comments posted by other site visitors. Your problem, and solution, might have already been posted. If not, then post a reply to this comment and let me know as much information as you can about your problem and what cell phone you have and I will try to do what I can to help you fix it.  

  166. Work internet changes password weekly

    So glad I found your site. I’ve read through much of the problems/solutions but didn’t find mine…so here goes.

    My phone is a Sony Xperia, which I use to connect to the wifi at work but they update the password each week. Somehow I lost my default browser (probably my fault playing around), so I use Google to try opening the login screen. So the process is… I have internet access, then comes Monday – still have access under the old password, then mid-week the connection stops, but I cannot get the login screen to appear to update the password. I hope this makes sense. And thanks in advance, Tammy.

    1. Trying to keep up with constantly changing Wi-Fi passwords

      Hi Tammy,

      I believe I understand what you are referring to. So let’s see if we can’t get all of this straightened out.

      Your phones default browser is likely hiding in your cell phones list of applications (most of the time you cannot delete pre-installed apps like this even on accident). More than likely you accidently deleted the shortcut icon on your cell phones home screen. So check out How to create a shortcut icon for an App on your Android because I think it might just help you get that default browser back to your home screen and make browsing the internet a little easier again.

      Now, as far as getting that login screen to appear… You are not alone there either. If you need that screen to popup to enter the new password then you can often get it to appear by refreshing the page a few times. Sometimes you can even bookmark or add that page to your favorites and when you need to enter the new password you can simply pull it up from your favorites/bookmarks, enter the password, and enjoy your internet connection.

      I hope that helps Tammy. If there is anything else that I can do for you just let me know.

  167. McAfee Mobile Security
    Thanks for all of these suggestions. I tried most of them and nothing worked. I realized that I had recently installed McAfee Mobile Security, so I tried turning off the Wi-Fi Security, and that allowed me to sign back in to my home Wi-Fi network. Then I could turn McAfee’s Wi-Fi Security back on. Just throwing that out there in case that helps anyone.

    1. Those sly security apps

      Thank you Louise for your contribution; I am sure that other readers could certainly benefit from your discovery. Sometimes those security apps can initially cause more trouble then they’re supposed to resolve or prevent.

      Thanks again, enjoy your working Wi-Fi and thanks for not only visiting the site but contributing as well.

    2. I almost gave up trying
      I almost gave up trying by restoring my phone to factory settings. My phone kept disconnecting and forgetting my saved WiFi password immediately after it connected. So before I restored my phone, I gave it a last try by uninstalling my recently installed applications, which included McAfee’s Mobile Security. It WORKED! I think it really is a McAfee problem.

      1. Same Issue w/ McAfee
        I’ve had the McAfee app for a couple of months on my Moto G (which I’ve had for about 9 months). Never had an issue staying connected to my home Wi-Fi until the last week or so. I’ve been pulling out my hair trying to stay connected but I would sign in & get dropped 15 seconds later. Reading the idea to turn off the Wi-Fi Security saved me an ulcer, possibly a divorce & maybe even my sanity. THANK YOU!!

  168. Can you believe my cell…

    Can you believe my cell had actually lost the password to my own home WiFi?! I must admit, when I saw the first suggestion you made was to check to make sure the password was correct, I thought it was silly. Thank you so much for suggesting the obvious. 🙂 Who knew?….

    1. Importance of Passwords and Following Good Advice 😉

      Hey Barb,

      Thank you for taking the time to post this comment. When I read it, your post made me very happy. Not only did you read the suggestion but even though you thought it was silly you went ahead and checked the password anyways and low and behold your Wi-Fi is now up and running again.

      Sometimes I get a really strong feeling that many of the visitors who visit this site don’t actually follow the advice that’s posted 🙂 and sometimes I have this nagging feeling that that some people don’t even read all of the advice; much less follow it.

      So THANK YOU Barb for taking the time to write this message and for simply showing your appreciation. I greatly appreciate it.

      Enjoy your working Wi-Fi and I hope your phone continues to work correctly and efficiently well into the future.

  169. Fixed the obtaining ip address problem but still no internet

    Originally my Asus tablet kept on saying obtaining IP address, so i tried changing the settings to static, and it connected!! However, even though it says connected, there’s still no internet, and i couldn’t use anything.

    After that, i tried the solution to “Connected to Wi-Fi network but no internet”, which is unplugging power cable, wait, etc. but it didn’t help. I also restarted it, power it off then back on, and “turn off the Wi-Fi and mobile data on your device, and then turn ON the airplane mode, while airplane mode is still active turn the Wi-Fi back on and then try to connect to the network again.” none of which did anything.

    So i just solved one problem, but created another one i don’t know how to fix…:(

    *my other devices work fine, no internet problems at all*


    Thank you

    1. Half way there… it might be a network problem

      Hi Grace,

      Sorry to hear that your Asus is giving you so much trouble. Take a good look at your network settings… and if necessary make sure to refer to THIS article. I have a feeling that your phone connects to other wireless networks without a problem. Is this accurate? If so then it’s likely a configuration issue or conflict on your wireless networks end in which case that article should give you the edge that you need in order to get everything not only connected but working properly.

  170. Thanks a lot.
    Thanks a lot. Your idea to switch on the airplane mode n then turn the wifi on actually worked. Thanks 🙂

  171. WiFi problems
    Samsung Galaxy S5 phone running Android 4.2 won’t stay connected to home WiFi … even when I’m within 10 feet of the router. My previous phone, a Motorola Atrix 4G (running Android 2.x), worked fine with this same router! Comcast is my WiFi and AT&T is my cell service.

  172. LOL I can NOT believe…
    LOL I can NOT believe I had forgot there was a capital in the password! It wasn’t until I tried to re connect to my router on another device that I remembered that. It was great to find your post and like you say “I cannot stress enough to make sure that password is entered right”

  173. Lava N400 WiFi not Connecting
    I am using a Lava N400 and I was using the office WiFi on this phone, Suddenly WiFi has been disconnected and it is not connecting now, I think the networking Admin blocked my connection, I know the password of the WiFi. I also did factory reset on the phone and tried re-logging into the WiFi account, But its still not connecting. Is there any possible technique or a way to connect to the WiFi again? I know the password of the WiFi.

    1. Then you may have to talk to the Network Administrator


      If the network admin who manages your offices Wi-Fi blocked your phone from connecting to the network then you are going to need to try and talk with him to see if he will unblock your phone and allow it to connect to your office Wi-Fi again.

      Passwords don’t mean much when the bouncer at the door is the one preventing you from joining the party.

      Good luck my friend.

  174. Found wifi but connect button is not clicking
    I just got my phone, a Samsung Galaxy trend lite and I tried connecting it to the internet. It found it but when I put in the password the connect button doesn’t work. Please I don’t understand what’s wrong? I need help.

  175. wifi constantly secured.
    i have my S5 for a month or so and it was fine for a few days. lately whenever i try to connect to my home wifi i enter my password and it connects for 5 seconds and then returns to secured. i rang my internet provider and they sent me a new router because my old one was veryyyy old, but still no joy. i have tried changing it to static, turning the router on and off, my phone on and off and nothing works. i have other devices working perfectly on the same wifi, so its not my connection. i haven’t downloaded any new apps that may have messed with my phone and i also have McAfee Livesafe on my phone and its says i have no threats or virus’. please help me 🙂

    1. McAfee might be the culprit

      Hi Becca,

      Sorry to hear that your cell phone is having issues establishing a data connection through Wi-Fi. You mention in your post that you have McAfee Livesafe installed on your S5… sometimes antivirus programs (even popular ones like McAfee) can cause hiccups every once in a while.

      Try opening the McAfee application and looking for any Wi-Fi security settings… If you find that feature within that app then try switching it OFF. If that doesn’t work or you cannot find an option in your security settings to disable Wi-Fi security then try temporarily uninstalling the application. Reboot if necessary, and see if uninstalling the app resolved the problem. If so then you have located the cause and can proceed accordingly.

  176. Wi-Fi problem on Samsung Galaxy Trend Plus. HELP, please !
    Hello ! I got a problem with the Wi-Fi connection on my smartphone and I hope that you could help me, pretty please !
    I bought my Samsung Galaxy Trend Plus a few months ago, from Vodafone store (I don’t know if that matters, but anyway…). At first I was able to acces web pages when my Wi-Fi was on. I did this at University when there’s free Wi-Fi. But then, after a few weeks I tried to connect to internet using another Android (with no password) as a hotspot, and the problem is that the Wi-Fi it’s ON, but…surprise …I can’t acces any web pages on my smartphone, I can’t even play some games that require internet acces. So…I don’t know why the Wi-Fi icon it’s showed as connected and there it’s full signal, but I’m not able to use it. The mobile data connection works well, but I can’t afford to pay so much for using it, because I only got 500MB avaible and they go really fast, after I download some apps on Google play. Connects to Wi-Fi but no internet, that’s the problem.
    Oh, by the way…I’m not able to acces Internet through my phone even if I turn on the wireless on the router. And other Android devices can’t connect to internet if I make my smartphone a hot-spot.
    Please help me & thank you !

  177. 2 devices won’t connect
    Hi, I have a Samsung Galaxy S 3 and a Hisense tablet. I’m visiting my dad from out of state and will be here for awhile. That being said I need internet so I ordered a modem from Comcast/Xfinity and received it and hooked it up yesterday. Btw the modem has an internal router. Both devices connected to my router at my home without any problems. With this modem my devices show connected on the device as well as in the system at the Comcast office. Yes I spoke to someone for over an hour and the technical adviser was stumped with my case. I’ve tried resetting everything, changing the IP setting to static on both devices and many other things that have not helped. It is a secured network which was set by Comcast so there is no chance of tampering. I do not have a computer with me to go online so I am using my cells internet solely. I am out of ideas. The phone and tablet have android operating systems. Please Help.

    1. It sounds like an issue on your networks end…

      Hi Brett,

      It sounds like an issue on your networks end… I know that you have already spoken with your ISPs tech support but since its happening on two separate devices and those devices worked perfectly fine with your other router everything seems to be pointing to an ISP issue as opposed to an issue with your cell phone.

      So… you have already tried a static IP address… at this point the only things I can really recommend are listed in this Network Troubleshooting Guide… If those things don’t work then you might want to try contacting another ISP representative for a different and fresh point of view.

      Network issues can be pretty frustrating so I hope the advice listed on that guide helps. Good luck Brett.

      It sounds like an issue on your networks end…

  178. Bluetooth and WiFi not working
    Hello. I have a Gionee P3 android phone. I have been using it for almost a year now.

    Just recently – about a month ago – the Bluetooth won’t turn on. When I press the Bluetooth on button several times, the device will shut down and goes on again. I didn’t mind it because I do not use Bluetooth all the time. Then just a week ago, the Wi-Fi had a problem. The Wi-Fi is on but the connection goes on and off. I know that Internet connection in our house is stable because I do not experience such problem in my iPad nor my laptop. My boyfriend suggested we do a factory reset but unfortunately it didn’t work. Then he did a hard reset of my device, but again, that didn’t work.

    I’m guessing that the problem is on the hardware, but I’m not sure. Do have an idea as to what the problem could be? If so, that would be very helpful. Thank you.

    P.S. I don’t know the difference between hard reset and factory reset. Are they just the same?

    1. Issues with Wi-Fi and Bluetooth connections

      Hi PurpleMadness,

      From your description it sounds like this may be a hardware problem, especially if a hard reset didn’t seem to help fix anything.

      While this article (the one above) lists some advice concerning Wi-Fi trouble Trying to Fix an Androids Bluetooth is a good reference concerning issues with a Bluetooth connection and you might find that guide helpful as well. But like I said it sounds like there is a good chance it’s a hardware problem.

      As per the differences between a hard reset and a factory reset… yes they are the same. In fact a factory data reset is a hard reset as it removes all user data from the phone. You can learn more about the types of resets available for Androids and what they can do in this Android Reset Guide.

  179. Using free wifi
    Here’s my problem – I have a galaxy 5. I have my mobile data turned off so as not to go over my limit. I have wifi at home which allows me to access my Facebook, internet and email with no problem but when I am out in stores, I cannot, even after i have connected to the stores wifi, unless I turn my mobile data back on. I did not have this problem with my galaxy 3

  180. WiFi dropping immediately

    I have a Samsung Galaxy S2 which has just started droppng Wi Fi as soon as it connects! It comes up with the box saying it has connected to the network then the symbol immediately disappears and it goes back to the phone data. I am getting really frustrated as I wasted a lot of data (not cheap in NZ) not knowing this had started happening and so far have not found a solution. It is the same with different WiFi sources as well. Also I noticed it makes me put the password in again after it drops even though it had connected. I have not tried a reset yet.

    Do have any suggestions for my situation? They would be VERY appreciated.


  181. Wifi disconnect after McAfee install
    Thanks to this post I was able to somewhat fix my issue with my phone not staying connected to my home wifi. I uninstalled the McAfee LiveSafe software I installed yesterday and I automatically reconnected to my home wifi as before. However, I would like to be able to use the McAfee software I purchased for my new laptop on my android as well. So, does anyone know how to get McAfee to allow me to connect to my wifi without automatically disconnecting me within 10 seconds? My phone is a Samsung Galaxy S3. Thanks in advance for any additional help.


  182. Samsung Galaxy S3 connects to wifi, but….

    For some reason after I received a new phone ( the samsung galaxy s3) it will allow me to connect to my home wifi, or any wifi, but it will not allow me to use my data outside of town. As soon as I leave I can no longer use my facebook or anything like that. Ive tried clearing my cache, turning my phone off and on, turning off wifi, and looking up answers but so far I have found nothing.
    Any Ideas?


    1. Hum… That is strange.

      That is an odd issue. So your phones mobile data connection doesn’t seem to work outside of town? Are you receiving any roaming warnings? Do you have a roaming guard activated or enabled? Check your settings (Menu > Settings > More > Roaming > – – -) and look at these settings to make sure everything is setup properly. If I was to make a guess then from your description it sounds like your phones roaming configuration might be the culprit for this particular situation.

  183. How to solve the “Obtaining IP Address” issue

    I know how it feels when it seems that you have tried everything and nothing seems to work but I would like to share another solution that solved the problem for me and could solve the problem for you as well.

    step1: Go to your wifi settings menu

    step2: Choose your network

    step3: Go to the advanced settings on your network and type in your IP address

    step4: After setting up your IP Address (on your network’s advanced settings)

    step5: Click to connect the network (it’s not supposed to work)

    step6: Your network should say it’s connected

    step7: After it says it’s connected (but it’s really not) go into your network and get into your advanced settings and then take off your IP address and then press save (The network should still be connected)

    step8: On the bottom you should see the WPS sign and before pressing it (you should be next to your internet box ready to press the same button which should have the same sign) press the button on your internet box first and hold it until the light flashes from the sign, then press the same sign on your android’s screen.

    step9: Wait until it says that it is connected and the icon thing disappears.

    step10: Go to your internet browser and try it out.


    1. Thank you for contributing!

      Thank you for contributing to the site Antonio. Keep up the great work.

  184. WiFi connects then disconnects then repeats..
    Hello. I seem to have an irritating issue when it comes to my wifi connectivity. I use a Samsung Galaxy Grand Duos(GT-I9082) and whenever I turn the wifi on it stays on for about 2 minutes and then automatically loses connectivity. It then again starts receiving the signal then loses it again. This problem does not allow me to download data since it stops then restarts all over again. I have not yet tried any of your solutions because I did not want to take any wrong measures. Is it a completely different problem or can i safely backup and factory reset as mentioned above? [Also, I do not have data connections as there is no sim card in my phone]

    1. I got rid of the problem by doing a full backup and reset

      Hi James,

      I did get rid of the problem by doing a full backup and factory reset of my phone. Since then, my phone’s connectivity is working well. I just wanted to know whether running offline processes slows down the speed of my WiFi connection. If so then what can I do to keep up my internet speed and which processes are the main cause of slow WiFi speed?

      Thank you for your assistance.


  185. My solution worked
    Let me preface this by saying I’m older than dirt and had to be dragged into the tech age kicking and screaming. The only way I’ve learned anything at all is by trial and error and gnashing of teeth. With that being said, here’s how I fixed my android phone’s “authentication problem.” I went to a site and downloaded a QC generator and printed it. I taped it to the wall. Then on my phone I downloaded QR droid scanner. Then I scanned the picture that the QC generated. I had to enter my wifi password. And VOILA!! Now my android stays in wifi with great signal and no more authentication errors! It was much easier than doing a hard reset. For me anyway. (I’m sorry if anyone else posted this, I didn’t read every single comment). Thanks!!

    1. Very interesting Wi-Fi solution… can you elaborate?

      Hi Elle,

      First of all I would like to thank you for taking the time to contribute to the site in an effort to assist others who are searching for ways to try and fix the Wi-Fi on their Android smartphones.

      Your solution has me intrigued… can you be more specific as to the “QC generator” that you printed out and scanned with your cell phone?

      Do you mean “QR generator” and did you simply input your wireless router/modem/network parameters into the generator, print it, scan it, and then inputted your networks password manually? Basically averting Android keypad typos as you were able to configure the QR code on a PC and then print it out…

      Please let me know all of the details, I am very interested in this solution of yours.

      1. reply
        Yes, I did exactly what you just described – except you rightly called it QR generator where I mistakenly said QC. Doing it this way gave me the opportunity to enter the CORRECT password without having to do a hard reset, which I was trying to avoid at all costs due to my lack of tech expertise. My husband had written down the password, and I thought his 6 was a G, so that was the “authentication problem” all along. Which is something I believe you covered in the first paragraph, lol. Anyway, this was incredibly easy (even for me), and I hoped it might help someone else. Thanks for your very well-written blog!

  186. My WiFi recently crashed and
    My WiFi recently crashed and we got it fixed. Everyone in my family has no problem connecting to the WiFi but me. I am the only one with an Android. I have a Samsung Galaxy s3 and every time I try to connect it says my device is connecting to the router but it may not provide internet access. Please help me!

  187. Galaxy S3 wont connect to wifi
    My “new” refurbished Galaxy S3 won’t let me connect. It shows the box for the password and I type it in and press DONE on the keyboard, but the Cancel is highlighted and Connect is not. No function except on cancel. I can’t completely set up I have to skip through many steps. I have even done the factory reset.

  188. Good content
    Thanks for sharing the info. I have updated my S5 to latest version of android. After composing a text message to choose the contact to send I cant find recent contacts. Every time I have to go through the whole contact list to choose the name / number. Don’t know to enable recent contact to send text messages.

  189. Thank you!!
    Oh wow, i tried two of your options, I really don’t know which one worked but one of them did! Thank you sooooo much. Thought I would have gone crazy without wifi. Mine would not stay connected to the wifi even while it showed the signal going full blast.
    Thanks again!

  190. My phone wouldn’t connect to wifi
    My phone wouldn’t connect to any wifi’s, I would click connect and nothing would happen. I tried a lot of things like turning airplane on and off and stuff like that but nothing happened. I hard reset my phone and now no networks show up at all and if I type the name of the wifi it says it’s not in range, any help?

  191. wifi not fully connecting
    I recently moved and we have a DSL/Modem. I have a Samsung Galaxy 4 and my parents both have new LG smartphones. All of our phones connect to the internet, however we have to disconnect from the wifi and use our data connection to sync/update our email accounts and we also need to hop off of the wifi to send emails. I can search Google, message friends on facebook, etc. It is just a problem with our email. I use AOL, and Good for enterprise. My parents use gmail. We all have the same issue. Can you help?

    1. That is a complicated question…

      Hi Chad,

      After reading and analyzing your very well written post I have some good news and some bad news. The good news is that your phones are not broken and are not malfunctioning and they shouldn’t require much if any troubleshooting. The bad news is that a couple of things might be causing this to happen so you might have to attempt a bit of troubleshooting before you find the exact cause in order to resolve it.

      From your description it sounds like the error most likely lies on your new ISP’s (Internet Service Providers) end. Many ISPs have implemented a clever tactic to help prevent spam by blocking email services from using certain “ports” (port 25 has most likely been affected as port 25 is currently the default port used to send email). By blocking port 25 ISPs can help prevent spam as a virus would try to send emails on the default port (port 25) but would be unable to do so as the default port is blocked.

      Now I said “Virus” but don’t panic your devices should be fine a virus is not causing this to happen on all of your devices it’s simply a measure that may have been put in place by your ISP to help prevent such spamming tactics.

      OK… so without getting too involved in explaining how the internet works and without getting into explaining what Simple Main Transfer Protocol (SMTP) is and how it functions let me try to kind of sum things up a bit…

      For the most part software processes on devices that connect to the internet use different Transmission Control Protocol (TCP) ports for different tasks. Email typically uses a specific port (the default is TCP port 25), Web browsing uses a different port, messaging uses a specific port, etc.

      This is why you can still browse Google, message friends on Facebook, text message, etc. These ports are not being interfered with and thus these processes are working as they should.

      That being said… what you need to do is try to help authenticate the email addresses on your devices which you could do manually by accessing the advanced settings in your mail program and then manually changing the default port from 25 to something else. Try changing it to port 587. TCP port 587 is intended for email purposes and should work very well.

      A quick online search should show you how to do this for each of your specific devices and email clients but you could also contact your ISP to either have them walk you through it or ask them if it would be possible to configure your home network to allow the usage of port 25.

      Either way your ISP should be able to help you get this entire thing ironed out and should be able to assist you in getting everyone’s email to work properly.

      I hope that helps point you in the right direction Chad. Don’t forget to post a follow up to let me know if it worked or not. I have a strong feeling that it’s a port issue though and that changing the port number should help to solve this annoying problem. Let me know one way or the other.

  192. Laura Morales Quintero

    Its connected yet not
    Hey, I recently changed my modem… and I connect to my wi-fi network but Facebook says there is no connection and if I switch to data it connects.

  193. I have the same problem but…
    Hello, I have the same problem with the WiFi “not in range” thing. I’m not very good with devices so sorry in advance if i ever give you misled information. My device is a Samsung Galaxy tab 2 7.0. Android version 4.2.2. My home wifi is turned on and is working but my home wifi is not in range on my tablet (the Samsung Galaxy tab) but on my computer and my cellphone, its in range and I can even connect to it. But the thing is, it seems like my tab cant see it and its ONLY my home wifi because my tab can connect to my neighbor’s wifi but cannot connect to my OWN wifi. It says that my home wifi is not in range.

    I read the not in range part above and tried it because I assumed we have the same problem. I tried the “factory reset” thing. After the reset, my device automatically turned on and automatically scanned for wifi connections but STILL my own home wifi did not appear and my neighbor’s wifi appeared. I’m confused, please help me. What should I do?

    1. That sounds like a problem with your wireless network

      Hello Aura Agbay,

      Since your Samsung tablet connects to your neighbor’s network without a problem and performing a hard reset had no effect I have a strong feeling that your issue is network related.

      Once you have tried ALL of the advice listed in this Network Troubleshooting Guide (don’t forget to read the comments below the article as well) then you might need to invest in another wireless modem/router in order to resolve your problem. Buying new hardware is a last resort of course so make sure to follow the advice listed in that article and then go from there.

  194. Thank you for your very detailed article

    Hi there,

    I just wanted to thank you for your very detailed article on what to do when Android won’t connect to Wi-Fi. I’ve been having this problem since this morning, came out of nowhere for no apparent reason, and your help was obviously very much needed.

    What solved my problem was disconnecting from Wi-Fi & data network, setting the mobile into flight mode, start Wi-Fi from the re, and finally disable the flight mode.

    Fantastic stuff, you saved my day. Or quite a few ones. Cheers.

    Matteo Prezioso

  195. Phone wont stay connected to wifi
    I have a samsung galaxy s3 and it won’t stay connected to WiFi unless it’s like right beside the router but as soon as I go a little out of range to like a next room it disconnects or the wif signal is still strong but am unable to browse the net or use apps.

  196. Change channels
    If your phone does not see your WiFi network, change to a lower channel on your router. Many routers are set to “auto channel” selection and the router chooses a channel above what android phones can see. Go into your router configuration and manually select a channel, 11 or below.

  197. My wifi used to work until my phone got wet…
    My wifi used to work until my phone got wet, now i need to be right beside the modem to get signal. idk whats going on.

    1. The antenna might have been damaged

      If this started happening right after your cell phone got wet then it’s highly probable that the Wi-Fi antenna within the phone was affected by the moisture and is malfunctioning. In which case you might need to try to repair it or replace it.